Senior UX Designer (12-Month FTC)

As a Senior UX Designer at Lloyds Banking Group, you will be responsible for leading design efforts within a core product area, shaping experience strategies, and deeply understanding customer needs and pain points. Your role will involve collaborating with stakeholders and development teams, providing design rationale, and mentoring other designers. You'll also engage with leadership to influence product strategy, promoting initiatives that align with business and engineering goals.

To excel as a Senior UX Designer at Lloyds Banking Group, you should have extensive experience in User Experience and Interaction Design, alongside a strong portfolio showcasing your design work. Experience in leading teams and excellent stakeholder negotiation skills are crucial, as well as a strategic mindset that aligns with the overall business objectives. A passion for fostering a collaborative team culture is also essential.

At Lloyds Banking Group, Senior UX Designers enjoy a supportive and inclusive work culture. We promote flexible working options, allowing for a hybrid model that balances office and remote work. Our environment values diversity and inclusivity, with initiatives in place to ensure that all employees feel a sense of belonging and have opportunities for professional growth and development.

As a Senior UX Designer at Lloyds Banking Group, you'll unlock a wide range of benefits including a generous pension contribution of up to 15%, share schemes, and customizable lifestyle benefits like discounted shopping. The organization also offers 30 days of holiday plus bank holidays, various wellbeing initiatives, and generous parental leave policies, ensuring that you have balance and support in your personal and professional life.

Lloyds Banking Group is dedicated to fostering a culture of growth and development for Senior UX Designers. As part of your role, you'll have the opportunity to mentor junior designers and participate in formal development initiatives. Regular training sessions and access to learning resources ensure you are continually developing your skills, while collaborative project environments allow you to gain diverse experiences across different facets of UX design.

When answering this question, discuss your approach to research, prototyping, and iteration. Mention how you prioritize understanding user needs and business objectives, and how this informs your design decisions. Emphasize collaboration with cross-functional teams and your willingness to integrate feedback at all stages.

It's important to remain transparent and communicative when managing stakeholder expectations. Discuss your methods for engaging stakeholders throughout the design process, such as regular check-ins and presentations. Explain that you balance their needs with user-centered design principles, ensuring alignment with business goals.

Identify the UX design tools you are proficient in, such as Sketch, Figma, or Adobe XD. Describe how these tools contribute to your design process, facilitate collaboration, or enhance user testing. Tailor your response to show familiarity with those preferred by Lloyds Banking Group.

Share a specific project demonstrating your problem-solving skills. Describe the challenges you faced, whether they were technical, time-related, or user-related. Highlight your approach to resolving these challenges, focusing on collaboration and adaptability, and the eventual successful outcome.

Detail your process for gathering user feedback, whether through usability testing, surveys, or other methods. Discuss how you analyze the feedback and iterate on designs to improve user experience. Emphasize the importance of being data-driven and responsive to user needs.

Discuss metrics and KPIs you would use to assess project success, such as user engagement rates, feedback scores, or task completion rates. Explain your approach to leveraging analytics and user testing data to inform future design decisions and iterations.

Highlight techniques you employ to create a collaborative environment, such as regular design critiques, brainstorming sessions, and team-building activities. Emphasize the importance of open communication and leveraging team members' diverse skill sets and perspectives.

Mention resources such as blogs, webinars, networking events, and industry conferences that help you stay informed about UX design trends. By discussing your commitment to continuous learning, you can position yourself as a proactive and engaged Senior UX Designer.

Focus on your approach to understanding both user needs and business goals, and explain how you navigate potential conflicts. Describe methods for aligning design choices with strategic objectives, ensuring that both customer satisfaction and business viability are achieved.

Discuss your philosophy on mentorship, emphasizing its importance in professional growth. Share specific strategies you use to support junior designers, such as providing constructive feedback, guiding project work, or organizing skill-sharing sessions to enhance team capabilities.