Sales Engineer

As a Sales Engineer at LeoLabs, your primary responsibilities will include engaging with key stakeholders to assess their technical needs, conducting product demonstrations, and collaborating closely with the sales team to tailor solutions that address customer challenges. Your role will involve developing presentations, crafting proposals, and being the trusted technical advisor throughout the pre-sales process.

To qualify for the Sales Engineer position at LeoLabs, candidates should ideally have a Bachelor's degree in a technical field such as Computer Science or Engineering. Extensive experience in technical pre-sales or solution architecture, particularly relating to Space Situational Awareness or Space Domain Awareness, is crucial to effectively support government pursuits and engage with customers.

A Sales Engineer significantly contributes to the success of LeoLabs by acting as a bridge between the customer’s technical requirements and our innovative solutions. Your ability to convey complex concepts clearly, build strong relationships, and provide tailored solutions will enhance customer satisfaction and facilitate deal closures, driving business growth in the EMEA region.

Essential skills for a Sales Engineer at LeoLabs include excellent presentation and communication skills, strategic problem-solving abilities, and proficiency in building rapport with clients. Fluency in German or French is a strong preference as this role primarily focuses on the EMEA region, enhancing your capability to connect effectively with local stakeholders.

The onboarding process for a Sales Engineer at LeoLabs is designed to immerse you in our business, culture, and product portfolio. Within the first month, you will complete a comprehensive program to understand our offerings and vision, enabling you to start actively engaging with customers and contributing to the sales efforts efficiently.

To effectively understand a customer's technical requirements, begin by actively listening during initial discussions and asking probing questions that clarify their needs and pain points. Demonstrating empathy and showing genuine interest in solving their challenges will also help build credibility and trust.

In discussing your experience with SSA or SDA, highlight specific projects where you utilized these concepts, emphasizing any technical challenges you overcame. Use examples that showcase your ability to analyze data, communicate findings clearly, and present tailored solutions that meet client requirements.

Communication is vital for a Sales Engineer as it enables you to convey complex technical concepts in an accessible manner. It helps facilitate engaging product demonstrations and the crafting of persuasive proposals, ultimately building credibility and fostering strong customer relationships essential for driving sales.

Prioritizing and managing a workload effectively involves using tools such as task lists or project management software. It’s crucial to communicate with your sales team to identify urgent customer needs and align your efforts accordingly, allowing you to balance multiple priorities while maintaining a focus on quality.

In a situation where a customer expressed objections, I listened carefully to their concerns and addressed them with well-researched responses. I provided data to back up our solution's effectiveness and offered a tailored approach that met their requirements, turning their hesitance into confidence, which ultimately led to closing the sale.

Staying updated with the latest trends in the space industry involves following relevant publications, attending industry conferences, and participating in online forums. Networking with professionals and engaging in continued education can also enhance your knowledge and ensure you're aware of new developments that might impact your role.

When preparing for a product demonstration, consider the specific needs and challenges of the prospective client. Tailor the content to showcase how our solutions uniquely address their requirements, and ensure the presentation is clear, engaging, and highlights the key benefits that would resonate most with their objectives.

If a technical issue arises during a client presentation, remain calm and composed. Acknowledge the issue, and if possible, offer alternate methods to convey the intended message, such as discussing the concept verbally or using supplementary materials. Always follow up with the client afterward to address any questions they have.

Building long-term customer relationships involves consistent follow-up, understanding customers' evolving needs, and maintaining open lines of communication. Regularly checking in and providing insights on relevant products or industry developments can strengthen your credibility and ensure clients feel valued and supported over time.

In your response, express a genuine passion for the space industry and how LeoLabs' mission aligns with your professional goals. Highlight your enthusiasm for using your technical skills to support innovative solutions that have a real impact on safety and security in space, which is a vital aspect of our future.