At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

CT Supply Planning Tech@Lilly - Product Manager, Associate Director

What You'll Be Doing:

R&D Tech@Lilly unites science with technology to accelerate the LRL (Lilly Research Laboratories) pipeline and deliver therapeutic innovations. As a member of the R&D Tech@Lilly organization, you will have the opportunity to work in a highly technical and fast-paced team in a scientifically challenging area responsible for clinical product delivery transformation agenda to support an ever-changing research and development environment.

Within Tech@Lilly, Clinical Supply & Delivery delivers critical systems and support to help speed innovation to patients through planning, manufacturing, packaging, distribution, and dispensation of the right product to the right patient at the right time, every time. This role will report to Mohit Gupta, Sr. Director, Clinical Supply & Delivery (CS&D).

How You'll Succeed:

This role should operate with below responsibilities:

Product Manager - work with engineering and the business teams to manage and enable the product development lifecycle (for supply planning systems like eCTS, IWRS, CTCS, etc.), from idea to launch, ensuring timely delivery, user feedback, and quality assurance. Operate as a System Custodian and key point of escalation for the systems/solutions.

Service Reliability - Lead the service management aspect by managing Site Reliability Engineers (SREs) and vendor resources to ensure a high level of service and reliability across various systems. This includes:

• Maintaining system uptime and performance to meet Service Level Agreements (SLAs).
• Implementing proactive monitoring and incident response strategies to quickly identify and resolve issues.
• Ensuring continuous improvement through regular reviews and updates of reliability practices.
• Collaborating with cross-functional teams to enhance system resilience and prevent service disruptions.
• Providing transparent communication and reporting on service reliability metrics and improvements to stakeholders.

Knowledge Management - Keep up with the CT Product Delivery business processes that involve patient randomization, drug distribution, and related logistics.

Technical Expertise - Have a deep understanding of the LRL Tech@Lilly systems that support CT Product Delivery (e.g., eCTS, CT-WIN, IWRS, other)

Landscape Vision - Develop and implement the landscape vision, strategy, and roadmap for clinical trial product delivery technology, in alignment with the company's goals and priorities.

Cross-functions Collaboration - Work with cross-functional Tech and Business teams to identify and prioritize product opportunities, requirements, and features. Maintain and build positive relationships with CT Supply Planning group.

Value Realization - Set up and monitor key performance indicators, metrics, and feedback mechanisms to measure and improve product performance, user satisfaction, and business value.

External Sensing - Provide thought leadership and expertise on clinical trial supply technology trends, best practices, and standards, and foster a culture of innovation and continuous improvement within the team and the organization.

Resource & Portfolio Manager –

• Resource management for all Lilly associates, this includes performance management, creation of opportunities for development.
• Financial management related to strategic and business planning, forecasting, monitoring the capital and expense for the area.
• Supplier management including maintaining strong relationships with key suppliers in delivery of solutions.
• Actively manage the portfolio to ensure alignment on the prioritization of changes, timing, and impacts.
• Develop implementation plans, area strategies, and objectives while encouraging the adoption of Tech@Lilly best practices and re-use of the Tech@Lilly LRL Digital Core.

AI & Automation Portfolio Management - Work with the AI & Automation team to track, report different initiatives/projects driven from CS&D organization.

What You Should Bring:

• Product Owner Certification 
• Understanding of and/or Certification in ITIL processes 
• Experience in successfully delivering to quality standards within the Lilly Quality System  
• Knowledge of clinical trial and/or supply chain management processes.  
• Experience in Solution and/or Service Delivery management 
• Demonstrated ability to think creatively about complex business problems and resolve these through new approaches 
• Deep knowledge of AGILE framework, Dev/ops, Information security, quality, project management and software development approaches 
• Experience in vendor management to provide solutions and services. 
• Experience with GxP practices.

Basic Requirements:

• Bachelor's degree or global equivalent in scientific, business or IT-related field OR high school diploma with 10+ years of experience in IT leadership/program management. 
• 10+ years leadership experience working with business partners to deliver business outcomes through IT solutions and services, deep knowledge about information security, strong leadership and communication skills. 
• 5+ years of experience in delivering and sustaining solutions throughout software development lifecycle: design, engineering, construct, testing, deployment, and support of software solutions, platforms, services, and capabilities. 

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for these positions. 

Organization Overview

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

Research Tech unites science with technology to accelerate the Research and Development of medicines and to deliver therapeutic innovations. The team leverages technology and platforms to streamline scientific experimentation to help Researchers follow the science, to understand the disease and identify potential therapies. They are at the forefront of advanced analytics to enable data driven drug discovery, to innovate so Scientists can rapidly analyze and accelerate the discovery of new medicines.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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