QA Test Manager

About Lumary

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

As a QA Test Manager, based in Adelaide, you will provide operational leadership for the Quality team while overseeing QA environments and being a stakeholder in the release processes to ensure the delivery of high-quality releases to customers. This role is crucial in ensuring that our products meet the highest quality standards (with appropriate risk) and provide an exceptional customer experience. 

- Support the Head of Quality in understanding the dynamics of the team - from wellbeing, training, processes, learning, and effectiveness.

- Lead and mentor QA team members, supporting their professional development.

- Facilitate stand ups and escalate blockers.

- Monitor QA team metrics and identify and raise risks.

- Promote team engagement in identifying and communicating release risks across products.

- Collaborate with cross-functional teams (product, development, support, implementation) to ensure quality conversations are embedded throughout the SDLC.

- Support ISO security requirements by conducting random reviews against JIRA tickets to ensure quality processes are followed.

- Promote risk-based testing and work with the team around their understanding & skills gaps, identifying opportunities for training and mentoring.

- Evaluate and recommend QA tools and processes to enhance efficiency and improve testing capabilities.

- Manage QA environments across all platforms.

- Oversee testing efforts and ensure they are prioritised effectively.

- Regularly review automation coverage and priorities to ensure efforts focus on high-risk areas and provide meaningful business insights.

• 5+ years experience as a QA with 2+ years team leadership experience
• Experience managing test environments
• Prior experience with test automation frameworks
• Experience working in a SaaS or cloud-based product environment (desirable)
• Strong understanding of agile testing methodologies
• Ability to design and implement test frameworks
• Experience in leading and facilitating testing-related workshops
• Salesforce administration and/or development knowledge (desirable)
• Experience with continuous integration and continuous deployment (CI/CD) practices (desirable)
• Familiarity with performance testing and security testing concepts (desirable)

• We ‘Lead with an open heart’ assuming positive intent and being courageous
• We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
• We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
• We ‘Enable others for our collective good’ through kindness and a team-first approach

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Volunteer time off
• Lumary Paid Parental leave
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

The successful candidate will be required to successfully complete a National Criminal History Check and Working With Children Check for employment purposes.