Retail Brand Ambassador - Intimates, Perimeter Mall - Full Time

As a Retail Brand Ambassador at Macy’s, your main responsibility is to enhance the customer experience by fostering authentic connections and providing expert product knowledge. You'll be expected to greet customers warmly, make product recommendations, and upsell items for increased sales. Additionally, you'll collaborate closely with the vendor community to execute marketing initiatives and events while sharing valuable insights about customer shopping behavior with your leadership team.

To be considered for the Retail Brand Ambassador role at Macy’s, candidates should have a minimum of one year of selling or retail experience. It's important to showcase exceptional communication skills, the ability to build lasting relationships with customers, and a positive, energetic attitude. Candidates should also be comfortable using computers and handheld electronic devices, as well as have flexible availability, including weekends and holidays.

Macy’s is committed to supporting its Retail Brand Ambassadors through a dynamic and inclusive work environment. You'll enjoy competitive pay along with extensive health and wellness coverage, paid time off, and a 401(k) match to help secure your financial future. Macy’s also encourages professional growth with continuous learning opportunities and leadership development programs, plus the chance to join Colleague Resource Groups.

A typical day for a Retail Brand Ambassador at Macy’s involves engaging with customers as they explore the store, making sure to provide exceptional service and product suggestions. You’ll be responsible for maintaining a tidy sales floor, organizing vendor-sponsored events, and actively sharing information with your leadership about customer interactions and preferences. It’s an active role that combines sales, marketing, and customer relationship management.

Advancing your career as a Retail Brand Ambassador at Macy’s is all about embracing learning opportunities and showcasing your skills. By consistently exceeding sales targets, participating in leadership development programs, and building strong relationships with colleagues and customers, you position yourself for growth. Whether it’s moving into management roles or exploring opportunities in different departments, Macy’s provides the platform for your career development.

When answering this question, focus on the impact of creating memorable customer experiences. Talk about how building relationships and helping customers find what they need brings you satisfaction and how you see that as contributing to Macy's legacy of exceptional service.

Demonstrating empathy and problem-solving skills is key here. Share specific examples of previous experiences where you've listened to a customer’s concerns and provided a solution that satisfied them. Highlight the importance of remaining calm and collected during such interactions.

Discuss your time management skills and the strategies you use to ensure all customer needs are met. Mention using tools like checklists or maintaining a clear communication channel with your team to ensure everyone is on the same page.

Talk about your approach to upselling and cross-selling based on customer preferences. Discuss how analyzing shopping patterns and leveraging vendor relationships can help execute effective marketing initiatives that resonate with customers.

Prepare a detailed example where you planned and executed a customer-facing event. Talk about the goals, your role in achieving them, and how the event impacted sales or customer engagement positively.

Share how you plan to engage customers by offering personalized services and follow-ups. Emphasize the importance of understanding individual preferences and providing tailored recommendations that foster loyalty.

Highlight your passion for customer service, ability to connect with people, and previous retail experience. Talk about what excites you about Macy’s and how you align with their values and customer-centric approach.

Explain your commitment to continuous learning. Mention how you keep up with trends through industry publications, attending training sessions, and collaborating with vendors to gain insights into new products.

Discuss your openness to constructive feedback and how you actively seek it out from colleagues and supervisors. Provide examples of how you've previously made adjustments based on feedback to enhance customer interactions.

Reflect on Macy's long-standing history and tradition in creating memorable customer experiences. Discuss how the company's community involvement and commitment to diversity and inclusion resonate with you and contribute to your enthusiasm for the role.