Professional Development Manager - job 1 of 3

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over a year and a half old, and more than 5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Professional Development Manager

Role Description: The Professional Development Manager at MagicSchool leads complex training initiatives, managing large-scale professional development campaigns and contractors (virtual and in-person) nationally and internationally. While overseeing contractor work, you’ll collaborate closely with customer success and education teams to enhance the customer experience.

This role requires expertise in professional development, operations, and LMS/online learning platforms. You’ll design, deliver, and optimize training programs to drive engagement and platform adoption, working both remotely and on-site.

Responsibilities

In this role, you will be responsible for driving towards these goals:

• Enhance Customer Engagement in Development Programs: Define and achieve a 25% increase in participation rates and engagement scores in customer professional development programs within the next 6 months by optimizing training content and delivery methods based on participant feedback and engagement data.

• Accelerate Time to Competency: Define and reduce the average time for customers to reach competency with key features by 30% within the next quarter through improved onboarding and targeted training interventions, as measured by time-to-competency metrics and feedback from customer assessments.

• Increase Monthly Active Users (MAU) through Training Initiatives: Drive a 20% increase in Monthly Active Users (MAU) within the next 6 months by implementing effective professional development programs that encourage the adoption and regular use of features, as evidenced by tracking user activity and engagement post-training.

• Build Capacity and Scale for Professional Learning: Successfully create and execute a plan to build capacity to meet business needs which may include hiring, onboarding, and scaling a network of professional development facilitators (contracts, companies, etc.) to support content creation and delivery by the end of Q2. Ensure that contractors are equipped with the necessary training, resources, and guidance to deliver high-quality professional development sessions aligned with MagicSchool’s standards.

Qualifications/Competencies/Skills

Required Skills and Experience:

• Data-Driven Strategy: Strong ability to analyze training effectiveness and adapt programs to improve customer outcomes.

• Professional Development Facilitation: Experience facilitating and running professional development sessions for teachers.

• Managing Contractors: Experience managing contractors delivering professional development for organizations, schools, and districts.

• LMS and Online Learning: Experience working with learning management systems (LMS) and online learning platforms, including designing and delivering content through LMS tools.

• Professional Development Operations: Experience in professional development operations, including coordinating training logistics, managing budgets, and scaling training programs.

• Hiring and Onboarding: Proven experience hiring, onboarding, and managing professional development contractors at scale.

Preferred Skills and Experience:

• Teaching Experience: Direct experience in the classroom as a teacher.

• Training Design: Experience designing and refining professional development programs based on participant feedback and engagement data.

• National and International Experience: Experience delivering professional development programs both nationally and internationally.

• EdTech Industry Experience: Background in the education technology sector or working with educational platforms.

• Customer Success Collaboration: Experience working closely with customer success teams to align training initiatives with customer needs and business goals.

Application Notice: 

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 3/31/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• Plus a 401k match & monthly wellness stipend

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.