Experience Designer

Job Duties: 

Establish Human Centered Design (HCD) roadmaps and design forward thinking digital experiences for customers. Duties include: 

• Collaborate with customers, business stakeholders and engineering teams across multiple business units to discover new business opportunities and explore customer needs; 

• Embrace and employ current and emerging User Interface (UI) best practices and digital standards for design deliverables;  
• Define customer problem statements including validating product assumptions, advocating  from customer’s perspective, and considering business objectives;
• Conduct research and discovery to understand business and customers, and create service blueprints, journey maps and personas;
• Work directly with customers and prospects including conducting observational studies, customer interviews, moderated and unmoderated usability testing and analysis, and other forms of qualitative and quantitative research to uncover insights, learn user behaviors and verify design concepts;
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces; 
• Test and iterate designs using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping;
• Work closely with development teams throughout product lifecycle to ensure implementation of design specifications; 
• Perform customer experience analytics; and
• Mentor Junior Experience Designers.

Employee may work from home within commuting distance of worksite.

Minimum Requirements:

Master’s degree (or foreign equivalent) in Human Computer Interaction, Digital Media, Graphic Design or related field.

Experience must include the following, which may be gained concurrently: 

1)     2 years of UX design experience including designing complex solutions for digital environments;

2)     2 years of experience using human-centered design methods and techniques to engage customers;

3)     2 years of experience launching MVP designs and establishing long-term roadmaps for digital environments;

4)     2 years of experience using design tools including: Figma, Sketch, InVision, Adobe AEM, Adobe Creative Cloud and Axure; and

5)     2 years of digital design experience using HTML, CSS, JavaScript, and other front end technologies.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$71,550.00 USD - $119,250.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)