Strategic Communications Consultant

We are seeking a dynamic and strategic communications consultant to join our GWAM Participant Outcomes team, supporting US Retirement. This role will be responsible for servicing our Mid/Large Segment of customers and is pivotal in developing and executing communication strategies that enhance participant outcomes. The ideal candidate will have a strong background in retirement planning, communications, and consulting, with a passion for helping individuals achieve their retirement goals.

Position Responsibilities:

• Project Management: Oversee the planning, execution, and delivery of strategic communication projects, ensuring they are completed on time, within scope, and budget. Coordinate with cross-functional teams to align project goals with client objectives and maintain clear, consistent communication throughout the project lifecycle as well as efficient prioritization and seamless coordination across teams and tasks.
• Develop Communication Strategies: Create and implement communication strategies, recommendations, campaigns, and programs to improve participant outcomes around savings, investing behaviors, and overall retirement preparedness.
• Content Creation: Develop educational content for plan participants.
• Client Engagement: Lead the strategy, planning, and execution of participant communications for plan sponsor clients.
• Collaboration: Partner with internal teams and external clients to share best practices and drive greater consideration of our participant experience and resources.

Required Qualifications:

• Education: Bachelor’s degree in Communications, Marketing, Business, or related field.
• Experience: Minimum of 5 years of experience in strategic communications, retirement planning, or consulting.
• Skills:
  • Exhibit exceptional organizational skills.
  • Display effective decision making.
  • Efficient management of time and resources to maximize productivity.
  • Strong written and verbal communication skills.
  • Ability to develop and execute strategic communication plans.
  • Proficient in creating engaging content and educational materials.
  • Excellent client-facing, relationship-building, and public speaking skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience working with retirement plans or financial literacy programs.
• Knowledge of retirement plan industry.
• Familiarity with the latest trends and best practices in retirement planning and communications.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.