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Sales Support Specialist

License Requirements:

  • FINRA SIE, Series 6, 63, and State Insurance Licenses, preferred. Will need to acquire licenses within 4 months of hire. Must pass at least one FINRA exam within the first 10 weeks of hire.

These licenses are a requirement of the role and need to be acquired in the outlined timeframes to remain in the Sales Support Specialist role.

What else does this role offer? 

  • FINRA and State Insurance license exam study materials.
  • Reimbursement of any fees associated with the State Insurance Licenses or license renewals.
  • Resources for any continuing education requirements associated.
  • Opportunities to develop a wide breadth of industry knowledge and technical expertise.
  • Opportunity to obtain industry designations, such as the CLU® or ChFC®.
  • Exposure to numerous internal teams helping to support the life insurance pre- and post-sale process.
  • Opportunity to work in a collaborative, large team environment. 
  • Promotion opportunities within the Team and in the company.

What else can you expect? 

  • Competitive base salary and annual performance bonus. 
  • Paid Training and Health and Retirement Benefits starting on Day 1. 
  • 3 weeks paid vacation plus additional time off including personal, sick, and family care days.
  • Online learning programs driven to focus your career development at your own pace. 
  • Career growth and leadership support to achieve your goals. 
  • Company offered ‘Fuel-up’ half days to focus on enhancing skills.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)

Average salary estimate

$80500 / YEARLY (est.)
min
max
$60375K
$100625K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Support Specialist, Manulife

Are you a motivated individual looking to kick-start your career with a reputable organization? John Hancock Life Insurance Company is on the lookout for a Sales Support Specialist to join our dynamic team in Boston, Massachusetts. In this role, you'll dive into the exciting world of life insurance, assisting our sales teams with pre- and post-sale processes while gaining valuable industry knowledge. While we prefer candidates to have FINRA SIE, Series 6, and 63 licenses, don't worry if you don’t have them yet! We provide all the resources you need to acquire these licenses within your first few months with us. Not only will you receive study materials, but we also reimburse related fees to support your journey. We believe in personal growth and offer online learning programs, career development opportunities, and even 'Fuel-up' half days focused on skill enhancement. Plus, we have a values-first culture that promotes diversity, equity, and inclusion, ensuring that every voice is valued. Our competitive salary, annual performance bonuses, and generous paid time off, including vacation and personal days, make this a fantastic opportunity. If you're ready to take your career to new heights while working in a supportive, collaborative environment, we can't wait to meet you and help you thrive at John Hancock!

Frequently Asked Questions (FAQs) for Sales Support Specialist Role at Manulife
What are the responsibilities of a Sales Support Specialist at John Hancock?

As a Sales Support Specialist at John Hancock, you'll be responsible for assisting the sales team in the life insurance pre- and post-sale processes. You'll collaborate with various internal teams to ensure a smooth transition for clients and provide essential support during their journey. Additionally, you'll need to acquire the necessary licenses to fulfill your duties, including the FINRA Series 6 and 63 licenses.

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What qualifications do I need to become a Sales Support Specialist at John Hancock?

To succeed as a Sales Support Specialist at John Hancock, you should preferably hold FINRA SIE, Series 6, and 63 licenses. However, if you don't have them yet, you'll be required to obtain these licenses within the first four months of employment. A passion for customer service and excellent communication skills are also crucial for this role.

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What kind of training does John Hancock offer to new Sales Support Specialists?

John Hancock provides comprehensive training to new Sales Support Specialists, starting with resources for obtaining your required licenses. You'll have access to study materials and reimbursement for license-related fees. Additionally, our health and retirement benefits kick in from day one, and we offer ongoing professional development through online learning programs tailored to your career goals.

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What is the work culture like at John Hancock for Sales Support Specialists?

The work culture at John Hancock encourages collaboration and inclusivity. As a Sales Support Specialist, you'll be part of a large team where diverse ideas are welcomed, fostering an environment that thrives on growth and innovation. Our values-first culture promotes a positive atmosphere where every employee can flourish.

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Are there opportunities for advancement for Sales Support Specialists at John Hancock?

Yes! John Hancock is committed to promoting from within, and as a Sales Support Specialist, you'll have numerous opportunities for career advancement. Our leadership support focuses on your professional development, encouraging you to pursue industry designations and other roles within the organization.

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Common Interview Questions for Sales Support Specialist
Can you explain how previous customer service experience has prepared you for the Sales Support Specialist role at John Hancock?

In your response, highlight specific examples where you effectively resolved customer issues or built strong client relationships. Relate those experiences to how they will help you excel in supporting the sales teams at John Hancock.

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What strategies do you use to stay organized when managing multiple tasks in a fast-paced environment?

Discuss techniques like using task management tools or prioritizing tasks based on urgency and importance. Mention how these strategies enhance efficiency, which is critical for the Sales Support Specialist role.

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How do you approach learning new industry regulations and licensing requirements?

Share your commitment to continuous learning and detail how you typically research industry standards. For this role, emphasize your readiness to acquire FINRA licenses and your proactive approach to using provided resources.

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Describe a time you worked effectively as part of a team.

Provide an example that showcases your teamwork skills, emphasizing communication, collaboration, and the outcomes achieved. Relate it to the collaborative environment at John Hancock.

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What do you understand about John Hancock's mission and values?

Demonstrate your knowledge of John Hancock by discussing its commitment to diversity, equity, and inclusion, and how its mission aligns with your professional goals and values.

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How would you handle a difficult client or a challenging situation in your role?

Outline a clear approach to conflict resolution, focusing on empathy, active listening, and finding solutions. Relate this to the services provided by John Hancock and the importance of client satisfaction.

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Can you describe a time when you took the initiative to improve a process?

Give a specific example where you identified an inefficiency and implemented a solution. Discuss how this initiative can translate into enhancing processes at John Hancock.

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What motivates you to succeed in a sales support role?

Share your intrinsic motivations related to client satisfaction, personal achievement, or professional growth. Directly connect these motivations to the responsibilities of a Sales Support Specialist.

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How do you ensure accuracy when processing information?

Discuss your attention to detail and the methods you utilize to verify information. Mention any tools or processes that help you maintain accuracy in high-pressure situations, relevant to the John Hancock position.

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What are your long-term career goals and how do you see the Sales Support Specialist role fitting into that?

Articulate your career aspirations and define how the experience at John Hancock will help you achieve those goals. Emphasize continuous learning and professional development opportunities at the company.

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Decisions made easier. Lives made better. We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transfo...

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Full-time, hybrid
DATE POSTED
March 28, 2025

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