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Ad Ops Specialist - HIREFITRO2479

The Opportunity:

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Manulife is embarking on a multi-year journey to build a Global Performance Marketing Shared Service CoE (Center of Excellence) which will fuel our bold ambition to become a digital customer leader. The function brings together Marketing Technology (Martech) and Demand Generation (Demand Gen) – a comprehensive, full-funnel approach designed to drive tailored customer journeys powered by connected data, that when integrated raises brand awareness, drives quality traffic, generates leads, secures sales, and fosters brand loyalty. 

  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid
What You Should Know About Ad Ops Specialist - HIREFITRO2479, Manulife

Are you ready to take your career to the next level as an Ad Ops Specialist at Manulife in Makati City? If you thrive in a supportive and collaborative environment, we want you on our team! At Manulife, we believe in fostering ambitions and driving innovation to help make every day better for people around the world. We're embarking on an exciting multi-year journey to create a Global Performance Marketing Shared Service CoE that will elevate our status as a digital customer leader. As an Ad Ops Specialist, you'll be integral to this mission, working closely with our Marketing Technology and Demand Generation teams to develop full-funnel strategies that tailor customer journeys. Your role will involve leveraging data to boost brand awareness, generate high-quality leads, and ultimately secure valuable sales that enhance our customer relationship. We're keen on making a positive impact and ensuring brand loyalty through connected data. Exciting projects, a diverse workforce, and a commitment to inclusion are just part of what makes us a great place to work. If you're hungry for challenge and growth, and share our values, come join us at Manulife!

Frequently Asked Questions (FAQs) for Ad Ops Specialist - HIREFITRO2479 Role at Manulife
What are the responsibilities of an Ad Ops Specialist at Manulife?

The Ad Ops Specialist at Manulife is tasked with overseeing the execution of digital advertising operations, ensuring that marketing campaigns run smoothly across various platforms. This role includes analyzing campaign performance, optimizing ad placements, managing budgets, and ensuring accurate reporting. Key responsibilities also involve collaborating with marketing teams to enhance customer engagement and leverage data-driven insights for campaign adjustments.

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What qualifications are required for the Ad Ops Specialist position at Manulife?

To qualify for the Ad Ops Specialist position at Manulife, candidates typically need a bachelor’s degree in marketing, communications, or a related field. A strong understanding of ad operations, digital marketing, and analytics tools is essential. Experience with marketing technologies and demand generation strategies is also necessary, along with excellent communication and analytical skills to drive performance.

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What skills are essential for success as an Ad Ops Specialist at Manulife?

Successful Ad Ops Specialists at Manulife possess a mix of technical and analytical skills, including proficiency in marketing analytics tools, a good grasp of digital advertising platforms, and the ability to interpret data to derive insights. Additionally, strong project management skills and the ability to work collaboratively within a team are crucial for thriving in this role.

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Is remote work an option for the Ad Ops Specialist role at Manulife?

Yes, the Ad Ops Specialist role at Manulife is offered with a hybrid working arrangement, allowing for flexibility in balancing remote work and in-office collaboration. This setup ensures that team members can maximize productivity while enjoying the benefits of a supportive workplace culture.

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How does Manulife support diversity in the workplace for Ad Ops Specialists?

Manulife is committed to fostering an inclusive environment where diversity is embraced. For Ad Ops Specialists, this means having access to a wide range of perspectives and experiences, making it a rich environment for creativity and innovation. Manulife actively promotes equal opportunities in recruitment, advancement, and retention across all levels of the organization.

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Common Interview Questions for Ad Ops Specialist - HIREFITRO2479
Can you explain your experience with digital advertising campaigns as an Ad Ops Specialist?

In your response, be sure to discuss specific campaigns you've worked on, what your role was, and the results achieved. Demonstrating your understanding of campaign setup, management, and optimization will highlight your expertise relevant to the Ad Ops Specialist position at Manulife.

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How do you ensure that advertising campaigns meet performance goals?

Discuss your approach to setting KPIs, monitoring performance metrics, and performing analyses. Mention the importance of adjusting strategies based on data insights to ensure that campaigns achieve their objectives, which is a key part of the Ad Ops Specialist role at Manulife.

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What tools and software are you familiar with in your work as an Ad Ops Specialist?

Here, mention any relevant tools you’ve used, such as Google Ads, Analytics, or other ad management platforms. Highlight how you have utilized these tools to optimize campaign performance, demonstrating your technical proficiency that aligns with the responsibilities at Manulife.

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Describe a time when you had to troubleshoot a campaign issue. What steps did you take?

In this scenario, provide a specific example showing your problem-solving skills. Focus on how you identified the issue, implemented a solution, and what the outcome was. This gives a direct insight into your analytical capabilities, which is essential for the Ad Ops Specialist role.

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How do you prioritize tasks when managing multiple ad campaigns?

Emphasize your ability to create a structured approach to prioritizing tasks based on campaign timelines and urgency. Discuss time management techniques and any tools you use to keep track of deadlines and performance metrics to ensure all campaigns run smoothly.

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What do you think is the most critical metric in digital marketing?

You might talk about various metrics such as ROI, conversions, or click-through rates but emphasize why you think a particular metric is pivotal. Link your answer to how it relates to your role as an Ad Ops Specialist at Manulife, showcasing your understanding of performance measurement.

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Can you share your experience with A/B testing in campaigns?

A/B testing is crucial for optimizing performance. Discuss how you plan tests, what metrics you analyze, and how the results impact future campaigns. This showcases your analytical mindset, which is vital for the Ad Ops Specialist position.

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What strategies do you employ for audience targeting?

Discuss the various audience segmentation methods you’ve used and how they improved campaign effectiveness. Show that you understand the importance of precise targeting for achieving successful campaigns as an Ad Ops Specialist at Manulife.

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How would you handle feedback from stakeholders that's critical of your campaign?

Your answer should demonstrate a positive attitude towards receiving feedback. Speak about your approach to assessing the feedback, making necessary adjustments, and maintaining open communication with stakeholders to ensure future campaigns meet expectations.

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What is your understanding of brand loyalty and customer engagement?

In your response, show your understanding of how brand loyalty and engagement metrics impact the success of campaigns. Relate this to how the Ad Ops Specialist role at Manulife is pivotal in fostering relationships through effective marketing strategies.

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Decisions made easier. Lives made better. We are on a transformational journey. We want to remove complexity from the financial services industry, to make people’s lives better by helping to make their decisions easier. Being part of this transfo...

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Full-time, hybrid
DATE POSTED
March 27, 2025

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