Sales Support Representative

As a Sales Support Representative at Marvin, your key responsibilities will include assisting with sales procedures, entering new orders, tracking orders, addressing shipping issues, and managing customer accounts. Your role is crucial in facilitating communication between dealers and our internal processes to ensure customer satisfaction.

To become a Sales Support Representative at Marvin, candidates should have proven work experience in a similar role, strong communication skills, effective organization, and the ability to multi-task. Additionally, an understanding of customer service processes and proficiency with computer skills will make you a well-suited candidate for this position.

If you need to relocate for the Sales Support Representative role at Marvin, you can expect a variety of benefits designed to support your move. Marvin promotes a culture of support and well-being, offering comprehensive relocation assistance to help make your transition smooth.

As a Sales Support Representative at Marvin, you will typically work from 8 am to 5 pm or 9 am to 6 pm. Flexibility in scheduling may arise depending on the needs of the business, but these are the standard working hours for the role.

Marvin offers an exceptional range of benefits to its Sales Support Representatives. From health insurance and paid holidays to unique offerings like a $300 annual wellbeing account, Better Living Days, and annual profit sharing, we ensure that our employees feel valued and supported both in and out of the office.

In your answer, showcase specific examples where you managed order processing effectively. Discuss the skills you utilized to prioritize tasks and communicate with team members to ensure timely order fulfillment.

Explain your approach to handling customer complaints by highlighting your communication skills and problem-solving abilities. Provide an example of a challenging situation and how you turned it around to maintain customer satisfaction.

Demonstrate your knowledge by mentioning specific Marvin products, such as Infinity Replacement Windows and TruStile Doors. Express your eagerness to learn more about the products as it’s essential for a Sales Support Representative.

Discuss your organizational skills and any tools or methods you use to stay focused. Give an example from your past where you successfully managed competing priorities without compromising quality.

Share strategies like regular follow-ups, personalized communication, and actively soliciting feedback. Emphasize how these strategies help build trust and enhance long-term customer relationships.

Be prepared to explain a project where you worked closely with sales colleagues to achieve a common goal. Highlight your role in the collaboration and the positive outcome as a result of teamwork.

Talk about your proficiency in CRM systems, order management software, spreadsheets, and any other tools that assist in managing sales support tasks. This showcases your readiness for the role.

Share your techniques for staying organized in a dynamic environment, such as priority lists, digital tools, and time management practices. Give an example of how these methods have proven effective in your previous roles.

Express your enthusiasm for Marvin's culture, products, and reputation as a top employer. Emphasize how being part of a family-owned company that values employee well-being resonates with your career goals.

Demonstrate your customer service skills by discussing how you would address their concerns empathetically and provide solutions. Mention the importance of accurate communication and maintaining positive dealer relationships.