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Retail Services Team Associate - North Las Vegas, NV 89031

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Retail Service at Mattel - where we take pride in being the driving force behind exceptional in-store execution.

With over 50 years of expertise, our Retail Service team works as an extension of our Sales and Marketing teams to bring Mattel’s world-class toys and brands to life at the store level. From merchandising to training and customer service, we are a team of innovators, collaborators, and go-getters. Together, we’re not just meeting expectations—we’re exceeding them.

Job Description

The Opportunity: 
Are you ready to spread holiday cheer while working with some of the world’s most beloved toy brands? Mattel’s Retail Service Division is on the hunt for enthusiastic Temporary Team Associates to help us make magic happen during our busiest season, November and December!

Why Join Us?

  • Work with iconic brands like Mattel and Fisher-Price.
  • Enjoy a flexible, fast-paced environment.
  • Build displays, bring toys to life on shelves, and create eye-catching in-store experiences.
  • Minimum 15 hours/week during Peak Season, with potential for occasional hours outside of it.

What Your Impact Will Be: 

  • Merchandising Mattel/Fisher-Price products on shelves.
  • Building displays and implementing Point-of-Purchase materials.
  • Ensuring planogram compliance.
  • Providing exceptional customer service.
  • Participating in special projects and conducting in-store demonstrations.

Qualifications

What We’re Looking For: 

  • Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves
  • Relationship builders with strong communication and negotiation skills
  • Tech-savvy, comfortable using iPads and tools like Microsoft Office
  • Detail-oriented, resourceful, and proactive decision-makers
  • Self-motivated, competitive, and results driven
  • Reliable, with a sense of urgency and accountability

What You'll Need to Bring:

  • A high school diploma or GED equivalent (some college preferred).
  • Availability to work daytime hours during the week and some weekends based on business needs.
  • A valid driver’s license or reliable transportation to get to multiple stores a day.
  • The ability to meet physical demands: lifting up to 25 lbs. regularly and up to 50 lbs. occasionally, standing, bending, and climbing ladders up to 12 feet.
  • Residency within the assigned territory of North Las Vegas, NV to ensure coverage of key stores.

The base hourly rate for this position is $18.50. 

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel

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Average salary estimate

$38500 / YEARLY (est.)
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$38500K
$38500K

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What You Should Know About Retail Services Team Associate - North Las Vegas, NV 89031, Mattel

Are you ready to dive into the magic of the holiday season with Mattel's Retail Services Team as a Temporary Team Associate? Based in North Las Vegas, NV, you'll be part of an innovative company that’s been inspiring wonder through toys for decades. This isn't just a job; it's an opportunity to work with famous brands like Barbie, Hot Wheels, and Fisher-Price! Your role will focus on bringing these beloved toys to life at retail locations, where you'll create stunning displays and ensure our products are showcased perfectly on the shelves. As a member of our vibrant team, you'll enjoy a flexible work schedule, typically requiring a minimum of 15 hours per week during the bustling peak season of November and December. We're looking for enthusiastic individuals who are driven to provide exceptional customer service, help with merchandising, and even engage in some fun in-store demonstrations. To succeed in this role, you’ll need a high school diploma or equivalent, excellent communication skills, tech-savviness, and a proactive attitude. Don't worry if you feel you don’t meet every qualification; we value diversity and encourage applicants to apply regardless of their backgrounds. If you're ready to spread some joy and creativity this season with Mattel, come join our team and help make children's dreams come true!

Frequently Asked Questions (FAQs) for Retail Services Team Associate - North Las Vegas, NV 89031 Role at Mattel
What are the responsibilities of a Retail Services Team Associate at Mattel?

As a Retail Services Team Associate at Mattel, your primary responsibilities will include merchandising our renowned products, constructing engaging displays, ensuring compliance with planograms, and delivering customized customer service in-store. You’ll play a crucial role in fostering a wonderful shopping experience during the holiday rush!

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What qualifications are required for the Temporary Team Associate position at Mattel in North Las Vegas?

To qualify for the Temporary Team Associate role at Mattel in North Las Vegas, you should hold a high school diploma or GED equivalent (some college preferred). Additional requirements include strong communication skills, a reliable vehicle for transportation, and the ability to lift items and perform physical tasks. It's ideal for self-motivated individuals who thrive in a customer-centric environment.

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How many hours can a Temporary Team Associate expect to work at Mattel during the holiday season?

During the peak holiday season, Temporary Team Associates at Mattel can expect to work a minimum of 15 hours per week, with opportunities for additional hours based on business needs. This provides a flexible schedule for those looking to balance work with personal commitments.

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What types of toys will I be merchandising as a Retail Services Team Associate at Mattel?

As a Retail Services Team Associate at Mattel, you'll be immersed in a variety of iconic toy brands including Barbie, Fisher-Price, and Hot Wheels. You'll help merchandise these beloved products to create captivating in-store experiences that delight shoppers and their children.

Join Rise to see the full answer
Is prior experience in retail necessary for the Temporary Team Associate role at Mattel?

While prior retail experience can be beneficial, it is not strictly necessary for the Temporary Team Associate position at Mattel. We’re looking for enthusiastic individuals eager to learn and grow—your passion and creativity can shine through, even if you're new to the retail industry!

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Common Interview Questions for Retail Services Team Associate - North Las Vegas, NV 89031
Can you describe your previous experience in retail or customer service as it relates to the Team Associate role?

For this question, focus on highlighting your specific experiences that involved interacting with customers, handling merchandise, or working in a team setting. Explain how those experiences have prepared you for the fast-paced environment of Mattel, particularly during peak seasons.

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How do you handle challenging customer interactions?

When answering this question, emphasize your ability to remain calm and empathetic in challenging situations. Share specific examples of how you've resolved conflicts successfully, showcasing your communication skills and commitment to providing excellent service.

Join Rise to see the full answer
What do you know about Mattel and our iconic products?

To answer this question effectively, do some research on Mattel's product lines and history. Mention specific brands like Barbie and Hot Wheels, and share why you’re passionate about their products. This shows your enthusiasm and commitment to working with the company.

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Why do you want to join Mattel's Retail Services Team this holiday season?

Highlight your excitement for the holiday season, your passion for children's toys, and how you value creativity and teamwork. Explain your desire to contribute to the in-store experience that makes shopping memorable for families.

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What does good merchandising mean to you?

In your response, explain that good merchandising involves not just placing products on shelves, but creating an engaging visual experience for customers. Discuss techniques you would use to catch shoppers' eyes and showcase the magic of Mattel's toys.

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How do you prioritize tasks when working under pressure?

Demonstrate your time management skills by explaining how you would assess tasks based on urgency and importance. Give an example of a time you successfully juggled multiple responsibilities in a previous role, emphasizing your ability to thrive in a busy environment.

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Can you provide an example of a creative display you’ve built or contributed to?

Share a specific example from your past work (if applicable) where you designed or assisted in creating a display. Discuss your thought process and how it helped in enhancing the overall shopping experience, ideally linking your creativity to Mattel’s mission.

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What are your availability and flexibility during the holiday season?

Be honest about your availability and express your willingness to accommodate the needs of the team. Highlight your eagerness to contribute extra hours if it helps meet Mattel's goals during the busy shopping period.

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How do you ensure compliance with merchandising standards?

Discuss your attention to detail and your methodical approach to ensuring that displays meet company standards. Mention how you would familiarize yourself with planograms and seek help or clarification if necessary to maintain compliance.

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What skills do you think are most important in this role at Mattel?

Identify key skills like communication, teamwork, creativity, and attention to detail. Explain how these attributes contribute to the success of the Retail Services Team and align with Mattel's company values. This shows you've thought about the role and understand its importance.

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Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

314 jobs
MATCH
VIEW MATCH
BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Temporary, on-site
DATE POSTED
April 4, 2025

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