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Fine Jewelry Sales Associate - International Marketplace  image - Rise Careers
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Fine Jewelry Sales Associate - International Marketplace

JOB SUMMARY: Every individual at Maui Divers Jewelry has a unique skill set that contributes to and drives the Maui Divers Jewelry brand. We encourage and support creativity, professional growth, and continuing education. We recognize the value of our employees and that they are our greatest resources.  Here at Maui Divers Jewelry, you’re not only an employee you are a part of our ‘ohana.   The Maui Diver’s Associate is the face of the brand to our customer and is responsible for educating and delivering highly satisfying brand experiences to our customer.   Duties/Responsibilities: Drives total store results by consistently achieving sales per hour goals. Sell based on turn system and romance techniques. Communicate courteously and clearly with customers. Demonstrates in-depth knowledge of all products and promotions. Enter all customer data into CRM database and utilize customer data to follow up via phone or email. Clientel existing customers to build return sales and increase loyalty. Oyster set up - unpack oysters, oyster handling, and clip oysters. (Combination locations only). Knowledge of add-on sale with Pick-a-Pearl - drill, set, and glue pearls to mountings. Handle return, special order, layaway, and sizing requests. Follow security guidelines no more than 3 items on a pad at a time. Maintains awareness of all sales, promotions, and applicable ringing procedures. Open/Close function: handle cash, handle jewelry, clean floors, showcases, and counters. Conduct daily high-ticket inventory and store high-ticket items it safe. Assist with price changes and pull backs. Promote financing with customers and build the sale. Maintains visual standards throughout store and assists in cleaning/housekeeping. Maintains a safe working environment and communicates all maintenance issues with management. Provide feedback on opportunities for improvement or any issues that affect store performance.   Education and Experience: 2 years prior sales experience a plus preferably in a commission based environment. Computer skills with Microsoft Office Suite experience. POS system, basic math, and cash handling experience. Prior experience with SalesForce software preferred.   Knowledge, skills and abilities: Possesses and demonstrates genuine and sincere desire to provide excellent customer service both internally and externally. Demonstrates the ability to work within a team environment, take initiative, and be able to work without direct supervision. Effective communication skills, time management, organizational skills, ability to be detail and multi-task oriented, follow-through, and complete all projects in a timely and efficient manner Ability to stand for long periods of time and work in an outdoor environment while exposed to the elements. Bending and kneeling is required and reaching into tight awkward spaces. Flexible to the needs of the business, work varying shifts, primarily during peak periods. Additional responsibilities as assigned by manager.  

Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Fine Jewelry Sales Associate - International Marketplace , Maui Divers Jewelry

Are you ready to shine in the world of fine jewelry? As a Fine Jewelry Sales Associate at Maui Divers Jewelry in beautiful Honolulu, Hawaii, you will be at the heart of our brand, enhancing customer experiences with your sparkle and passion. This isn’t just about selling jewelry; it’s about becoming an integral part of our ohana, where every employee’s unique skill set drives the essence of the Maui Divers brand. We encourage creativity and professional growth, so you can take your passion for beautiful things and turn it into a fulfilling career. You’ll engage customers with your in-depth product knowledge, demonstrate our unique offerings, and use your charm to create unforgettable moments. From exciting oyster setups to guiding clients through our stunning Pearl collections, your role will include achieving sales goals and maintaining our impeccable display standards. You’ll also be responsible for tracking customer interactions in our CRM system and fostering loyalty through meaningful follow-ups. If you have a knack for communication, excellent organizational skills, and a genuine desire to provide exceptional customer service, this position is perfect for you. With two years of prior sales experience, preferably in a commission-based environment, and a readiness to embrace a flexible schedule, you’ll fit right in with our dynamic team. Join us at Maui Divers Jewelry, where your career can be as radiant as the jewels we sell!

Frequently Asked Questions (FAQs) for Fine Jewelry Sales Associate - International Marketplace Role at Maui Divers Jewelry
What qualifications are needed for the Fine Jewelry Sales Associate position at Maui Divers Jewelry?

To be considered for the Fine Jewelry Sales Associate role at Maui Divers Jewelry, candidates should ideally have at least two years of sales experience, preferably in a commission-based environment. Additionally, familiarity with the Microsoft Office Suite and basic math skills for cash handling are important. Prior experience using SalesForce software is a plus. Overall, applicants should exhibit a sincere desire to provide excellent customer service, effective communication skills, and a strong ability to work within a team. This role also requires the ability to stand for long periods and work outdoors.

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What are the main responsibilities of a Fine Jewelry Sales Associate at Maui Divers Jewelry?

As a Fine Jewelry Sales Associate at Maui Divers Jewelry, your main responsibilities will include driving sales by meeting hourly goals, providing knowledgeable assistance to customers about jewelry products and promotions, and entering customer data into our CRM system. You will also be involved in the oyster setup process and assist customers with special orders, return requests, and layaway plans. It’s essential to maintain the store's visual presentation and a safe working environment, while promoting financing options to customers to close sales effectively.

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How does Maui Divers Jewelry support employee development for Fine Jewelry Sales Associates?

Maui Divers Jewelry places great value on each employee’s personal and professional growth. As a Fine Jewelry Sales Associate, you will have access to ongoing training and educational opportunities that enhance your product knowledge and sales techniques. The company encourages creativity and provides an environment where you can share feedback and suggest improvements. Being part of the ‘ohana means you will receive support from your fellow team members and management as you develop your skills and advance in your career.

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What does the sales process look like for a Fine Jewelry Sales Associate at Maui Divers Jewelry?

In the Fine Jewelry Sales Associate role at Maui Divers Jewelry, the sales process starts with engaging customers courteously and effectively communicating the unique features and benefits of our products. You’ll utilize romance sales techniques and upselling, especially with items like our beloved Pick-a-Pearl. It's essential to establish rapport and trust to build lasting customer relationships, maintain customer data, and follow up effectively after their visits to encourage repeat business and loyalty.

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What kind of work environment can a Fine Jewelry Sales Associate expect at Maui Divers Jewelry?

Fine Jewelry Sales Associates at Maui Divers Jewelry can expect a vibrant and team-oriented work environment that emphasizes collaboration and support. Working in beautiful Honolulu, Hawaii, you'll be exposed to the elements while assisting customers in an engaging outdoor atmosphere. Your role will involve both independent tasks and teamwork, striking a balance that keeps the store running smoothly while also ensuring that every customer has a delightful experience.

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Common Interview Questions for Fine Jewelry Sales Associate - International Marketplace
What interests you about being a Fine Jewelry Sales Associate at Maui Divers Jewelry?

Highlighting your interest in the beauty of fine jewelry and the art of customer engagement is key. Discuss how being part of Maui Divers Jewelry’s unique brand appeals to you, along with your desire to contribute to a supportive ‘ohana environment where you can grow.

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How do you handle a situation where a customer is unhappy with their purchase?

Demonstrate your ability to remain calm and empathetic in challenging situations. Explain how you would listen to the customer’s concerns, communicate effectively to understand their issue, and propose a fair solution, emphasizing your dedication to customer satisfaction.

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Can you describe your approach to achieving sales targets?

Share your strategies for meeting sales targets, such as setting personal goals, utilizing effective selling techniques, and understanding customer needs. Discuss the importance of teamwork and communication in driving store results as part of the Maui Divers Jewelry family.

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What techniques do you use to build relationships with customers?

Explain your methods for connecting with customers, such as personalizing interactions, remembering previous purchases, and following up with them after their visits. Emphasize the value of creating a genuine and welcoming atmosphere that keeps customers coming back.

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How do you stay motivated during busy sales periods?

Discuss how you maintain your energy and focus during peak times, such as setting mini-goals throughout your shift or finding enjoyment in customer interactions. Highlight the importance of teamwork and supporting one another to meet sales goals effectively.

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What steps would you take to familiarize yourself with our jewelry products?

Share your plan to learn about the products, such as studying the features and benefits, participating in training opportunities, and seeking feedback from experienced associates. This shows your commitment to knowledge and enhancing customer experience.

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How do you think your sales experience will help you succeed in this role?

Express how your previous sales experience, especially in a commission-based environment, has equipped you with the skills needed for success at Maui Divers Jewelry. Showcase specific techniques you’ve utilized and how they would translate into the Fine Jewelry Sales Associate role.

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What can you tell us about the importance of visual merchandising in sales?

Explain the impact of attractive displays on customer engagement and sales. Discuss how maintaining visual standards in the store can enhance the overall shopping experience, as well as your commitment to contributing to these visual elements at Maui Divers Jewelry.

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Why do you want to work specifically for Maui Divers Jewelry?

Discuss your admiration for Maui Divers Jewelry's commitment to quality and customer satisfaction. Mention how the company's values, mission, and culture resonate with you and your aspirations for your career in the jewelry industry.

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Describe a time when you went above and beyond for a customer?

Provide a specific example of an instance where you took the initiative to exceed a customer's expectations, detailing your actions and the positive results. This will showcase your commitment to excellent customer service, a crucial aspect of the Fine Jewelry Sales Associate role.

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Founded in 1959, Maui Divers Jewelry is the largest jewelry manufacturer and retailer in Hawaii. Renowned for its unique, high-quality handcrafted designs featuring pearls, precious corals, Hawaiian gold, diamonds and other beautiful gemstones, t...

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DATE POSTED
March 29, 2025

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