Glass Dedicated Onsite Account Manager

As a Glass Dedicated Onsite Account Manager at Maverick Transportation, you'll be responsible for managing multiple accounts, ensuring customer satisfaction, and optimizing the use of company assets. You’ll act as a liaison between the customer and management, develop pricing strategies, and oversee the logistics processes to maximize efficiency and profitability.

Candidates for the Glass Dedicated Onsite Account Manager role at Maverick Transportation should possess a broad knowledge base in fields such as accounting and business administration, typically equivalent to a four-year degree. At least 19 to 23 months of related experience in account management or logistics is also required. Exceptional customer service skills and a problem-solving mindset are essential.

Maverick Transportation offers a comprehensive training program for Glass Dedicated Onsite Account Managers, ensuring you are well-equipped to handle the varied responsibilities. You'll receive ongoing support and resources to help you excel in your role, along with our excellent benefits package that includes medical and dental insurance, paid vacation, and more.

The work environment for a Glass Dedicated Onsite Account Manager at Maverick Transportation is dynamic and team-oriented. You'll interact with multiple stakeholders, from clients to management, fostering partnerships that are essential for successful operations. The culture emphasizes safety, excellence, and fun, where everyone shares a commitment to supporting one another.

At Maverick Transportation, there are numerous growth opportunities available for Glass Dedicated Onsite Account Managers. With the company's focus on internal promotions and continuous professional development, you can advance toward higher management roles or specialize further in logistics and account management.

When managing multiple accounts, I first assess the urgency and importance of each task. I utilize tools like prioritized to-do lists or project management systems to keep track of deadlines and responsibilities. I also maintain open communication with clients to understand their needs better, ensuring that I address high-priority tasks effectively.

Absolutely! In my previous role, I encountered a situation where a customer was unhappy with a service delay. I actively listened to their concerns, apologized for the inconvenience, and provided an updated timeline. This transparency not only assuaged their frustration but also turned the interaction into a positive experience by ensuring they felt valued and informed.

To ensure optimal asset utilization, I regularly analyze transportation data and performance metrics to identify areas for improvement. I also work closely with dispatch teams to balance loads, monitor demand patterns, and adjust our asset allocation accordingly, ensuring we maximize efficiency while minimizing costs.

I have considerable experience with various Transportation Management Systems, where I've managed logistics, monitored load allocations, and analyzed data metrics. I understand the importance of utilizing TMS for effective route planning and resource allocation, which has been critical in my previous roles to enhance overall service delivery.

Key performance indicators for account management include metrics such as customer satisfaction scores, on-time delivery rates, cost-per-load, and overall account profitability. I believe in developing tailored KPIs for each account to measure success and identify areas for additional focus to drive growth.

In my last position, I identified inefficiencies in the load distribution process which were causing delays. I proposed a new scheduling method that blended technology and analytics, ultimately leading to a 15% improvement in delivery times and increased customer satisfaction.

I measure success through a combination of performance metrics, customer feedback, and profitability indicators. Establishing specific goals for each account, tracked through regular reviews and adjustments, ensures we're continuously meeting or exceeding expectations.

I stay motivated by setting clear goals and celebrating wins with my team, no matter how small. Regular check-ins and open communication foster a positive culture where everyone feels valued and engaged, which ultimately translates to better performance.

In such cases, I would proactively communicate with the customer, acknowledging the issue and providing a solution or alternative. It's essential to manage expectations realistically while demonstrating our commitment to resolving the concern and maintaining their trust.

I'm drawn to Maverick Transportation for its strong reputation in the industry and its commitment to safety and excellence. I value the opportunity to contribute to a company that prioritizes professional growth and a positive work culture while helping clients achieve their goals.