Sr Manager IT Operations (REF2732U)

As a Senior Manager of IT Operations at Elbit Systems of America, your main responsibilities will include leading IT support services teams, managing IT infrastructure across multiple locations, and ensuring that over 3000 end users have reliable IT support. You'll be instrumental in implementing best practices for enterprise support services, maintaining proper procedures for endpoint management, and overseeing change management processes across the organization.

To qualify for the Senior Manager IT Operations position at Elbit Systems of America, candidates need a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 8-10 years of experience in functional IT roles, including significant experience in managing technical teams. Previous work in the aerospace and defense industry is highly desirable and candidates should be prepared to obtain a government Secret security clearance.

Elbit Systems of America supports the professional growth of Senior Managers in IT Operations through robust benefits including a competitive compensation package, flexible vacation, and a variety of training and development programs. Additionally, support for certifications like ITIL and PMP can further enhance your career development while ensuring that you are well-equipped to handle the demands of the role.

A Senior Manager IT Operations at Elbit Systems of America should be proficient in various productivity tools, particularly Microsoft Office, Teams, SharePoint, and Planner. Familiarity with IT management tools and protocols, such as ITIL foundations and project management skills, will also be essential for success in this role.

Senior Managers at Elbit Systems of America enjoy a wide range of benefits, including a 9/80 work schedule with every other Friday off, comprehensive medical, dental, and vision insurance, paid parental leave, and generous vacation policies. There are also pay incentives for wellness programs, a robust 401k plan, and numerous voluntary benefits, ensuring a solid work-life balance and support for future planning.

In responding to this question, you should highlight specific instances where you led support teams, detailing your management style, the size of the teams, and any notable outcomes. Discuss how you fostered collaboration and improved efficiency among team members to align with the goals at Elbit Systems of America.

When discussing your approach to change management, provide insights into your processes and strategies for overseeing changes, including how you engage stakeholders and ensure adherence to best practices. Mention any tools or methodologies you've successfully implemented in past roles.

It's important to detail specific strategies you’ve employed to maintain and secure IT infrastructure, including the use of security patches, regular audits, and training sessions for end users. Highlight your experience with endpoint management and compliance with industry standards.

Explain your proactive measures for incident management, how you respond during an outage, and the communication protocols you utilize to keep stakeholders informed. Discuss how you utilize data to analyze trends and issues to prevent future interruptions.

Share a specific project example that showcases your leadership and project management skills. Include details on objectives, challenges faced, your role in overcoming them, and the impact this project had on the organization.

Discuss your methods for prioritization and time management. Highlight tools or frameworks you've used to assess project urgency and importance, and how you keep communication open with all involved parties throughout project lifecycles.

Talk about your past responsibilities related to budgeting, including any specific budgets you managed, how you tracked spending, and any measures you took to stay within budget. Emphasize your ability to make cost-effective decisions that benefited your organizations.

Detail your approach to understanding the broader business objectives and how you translate them into actionable IT strategies. Discuss your collaborative work with other departments to ensure alignment and communication.

Share concrete examples of best practices you've implemented, specifying frameworks like ITIL and how they positively influenced service delivery and efficiency in your previous roles.

Describe the key performance indicators (KPIs) or metrics you utilize to gauge success in IT operations. Include any lessons learned from your previous experiences about enhancing team performance and service quality.