Job details

Patient Support Nurse

Get a free resume review

Overview

**SHIFTS AVAILABLE FOR THESE OPENINGS ARE: 8am-5pm EST M-F, 10am-7pm EST M-F & 11am-8pm EST M-F**

** THESE ROLES WILL REQUIRE 25% TRAVEL TO OUR HQ IN MORRISVILLE, NC TENTATIVELY! **

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

Responsibilities

Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including: benefit discussions, disease progression, along with general and program specific resources. This role is NOT to provide medical advice.
Provide program specific treatment education via approved scripting.
When appropriate, facilitate a warm transfer to key program stakeholders (e.g. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
Utilize Mercalis’ leadership competencies as the driving force behind the team’s succes.
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conduct miscellaneous tasks or projects as assigned

Qualifications

Licensed Registered Nurse with at least 5-10 years of direct clinical oncology experience in inpatient or outpatient settings
Experience working as a case manager, care coordination of Oncology patients, telephonic patient care and/or patient support REMS program is preferred
Bachelors degree AND Oncology Certification is preferred. If Oncology Certification is not current, must be able to obtain certification.
Excellent communication skills
Patient empathy and understanding are of utmost importance in this role
Ability to educate while remaining emotionally supportive
Maintain the highest level of ethics and integrity
Experience in the use of motivational interviewing techniques a plus.
Ability to travel up to 25% (subject to change)

Why work for Mercalis?

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
We monitor the market to ensure we offer competitive salaries and benefits.
401K w/ 5% matching; day-1 vestment period
Gym Reimbursement

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.

#LI - REMOTE

#LI - JK1

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Support Nurse, Mercalis

Join Mercalis as a Patient Support Nurse and make a real impact in the lives of Oncology patients and their caregivers. As you step into this crucial role, you will be the friendly voice on the other end of the line, helping callers navigate the complex world of Oncology care. With shifts available from 8 am to 5 pm, 10 am to 7 pm, and 11 am to 8 pm EST Monday to Friday, you’ll have the chance to support patients through their journey, providing essential education and resources tailored to their needs. This position is not just about answering questions; it’s about fostering relationships, offering empathy, and serving as a trusted resource. Your expertise as a licensed Registered Nurse with substantial oncology experience will be invaluable as you engage with patients and health care partners alike. You will work closely with stakeholders, ensuring seamless communication that enhances patient access to life-altering treatments. Plus, with an emphasis on team collaboration and individual growth, you will thrive in a culture that values your creativity and professional development. While this role requires some travel—up to 25% to our headquarters in Morrisville, NC—you will find that the rewards far outweigh the demands. Join a diverse and inclusive environment where your contributions truly matter at Mercalis.

Frequently Asked Questions (FAQs) for Patient Support Nurse Role at Mercalis

What does a Patient Support Nurse do at Mercalis?

A Patient Support Nurse at Mercalis provides vital support to Oncology patients and their caregivers by answering inquiries over the phone. This includes delivering approved information and education related to patient care, benefit discussions, and treatment options, ensuring callers feel informed and empowered without dispensing medical advice.