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Operations Controller

The ECIF (End-Customer Investment Funding) Operations Controller is responsible for managing and optimizing the operational aspects of our investment fund processes. This role requires a deep relationship with Microsoft Customer and Partner Solutions (MCAPS) Core Program Owners, Area Win Room, and ECIF Operations, among others. You will possess the ability to work collaboratively with various teams, ensuring the effective and efficient allocation and use of ECIF.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesAnalyzing Financial Data• Deep analytical and reporting capabilities which include leveraging Microsoft tools, reporting cubes, BI tools and other financial systems• Effectively managing and prioritizing multiple inputs, tasks and stakeholders, sometimes under tight deadlines• Applying critical financial analysis techniques to evaluate and enhance the impact of initiatives, projects, and/or decision-makingCross-Group Collaboration• Leadership skills, proactively driving and delivering high-impact results through both individual and v-team effort• Partnering capabilities, influencing others without direct authority and appropriately pushing back when requiredCommunicating Results Effectively• Conveying complex financial concepts, insights, and solutions in a clear, concise, and compelling manner by utilizing storytelling techniques to engage and inform technical and nontechnical stakeholders.Other• Comfort with ambiguity and uncertainty, in a business that evolves at a fast pace• Embody our culture and valuesQualificationsRequired/Minimum Qualifications• Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field• OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field• OR equivalent experience.Additional Or Preferred Qualifications• Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience• OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience• OR equivalent experience.• Funding Sources: Understanding when to leverage the appropriate funding source for ECIF• Program Knowledge: Ensuring adherence to Program requirements and guidance• System Approvals: Review and approve all requests landing on Americas Profit & Loss (P&L) Funded programs to ensure alignment with ROI requirements, milestone delivery timelines, and compliance• Root-cause Analysis: Investigate root cause analysis to understand challenges with approvals, ECIF delivery, accruals, and invoice payments• Ad-hoc reporting, training, and support: Provide requesters with information and guidance on how to utilize existing reporting to drive maximum utilization of ECIF• Stakeholder Collaboration: Work closely with internal stakeholders, including Finance, Area Win Room, and vendor operation teams, to ensure efficient and effective end-to-end processes.Financial Analysis IC3 - The typical base pay range for this role across the U.S. is USD $75,100 - $148,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $98,800 - $163,300 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until March 27, 2025.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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$75100K
$148900K

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What You Should Know About Operations Controller, Microsoft

As the Operations Controller at Microsoft in Redmond, WA, you'll dive into the operational aspects of our End-Customer Investment Funding (ECIF) processes. This role is not just about crunching numbers; it's about forming deep collaborative relationships with teams like Microsoft Customer and Partner Solutions (MCAPS) and Area Win Room. Your analytical prowess will come into play as you analyze financial data using advanced tools and provide critical insights that influence decisions. You'll manage multiple tasks and stakeholders under tight deadlines, ensuring that every investment dollar is well spent. With your leadership skills, you'll guide teams to achieve impressive results and communicate complex financial concepts in an engaging way, keeping everyone—from technical experts to non-specialists—in the loop. Embracing Microsoft's growth mindset, you'll flourish in an inclusive culture that promotes respect, integrity, and accountability. Are you ready for the challenge? If so, this is your chance to be part of a company that empowers organizations and individuals to achieve more, all while working in a fast-paced, dynamic environment that fosters innovation and collaboration.

Frequently Asked Questions (FAQs) for Operations Controller Role at Microsoft
What are the main responsibilities of the Operations Controller role at Microsoft?

The Operations Controller at Microsoft mainly oversees the operational side of the End-Customer Investment Funding (ECIF) processes. This includes analyzing financial data, managing stakeholder relationships, and collaborating with teams like Microsoft Customer and Partner Solutions (MCAPS) to ensure the effective allocation of funds. You will also need to communicate complex information clearly to various stakeholders.

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What qualifications do I need to apply for the Operations Controller position at Microsoft?

To apply for the Operations Controller position, you need a Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science, or a related field. Alternatively, a Bachelor's degree with 2+ years of relevant experience in financial analysis, accounting, or finance is also acceptable. Experience with funding sources and financial reporting is preferred.

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How does the Operations Controller role at Microsoft contribute to business growth?

The Operations Controller plays a vital role in business growth by analyzing and optimizing investment funds, applying financial analysis techniques, and ensuring that programs adhere to guidelines. This role also involves communicating insights that can influence strategic decisions, ultimately driving better business outcomes at Microsoft.

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What skills are essential for success as an Operations Controller at Microsoft?

Essential skills for the Operations Controller role include strong analytical capabilities, effective communication, and the ability to prioritize tasks under tight deadlines. Leadership skills and the ability to influence others without direct authority are also important, along with comfort in navigating ambiguity in a fast-paced environment.

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What is the potential salary range for the Operations Controller position at Microsoft?

The typical base pay range for the Operations Controller position across the U.S. is between USD $75,100 and $148,900 annually. Note that compensation may vary based on specific work locations, with higher ranges in areas like San Francisco and New York City.

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Common Interview Questions for Operations Controller
How do you analyze financial data in your previous roles?

When discussing your experience analyzing financial data, focus on the specific methods and tools you used. Highlight how you turned data into actionable insights that influenced business decisions, ensuring you provide examples of projects that showcase your analytical skills.

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Can you describe a challenging financial analysis project you've completed?

In your answer, detail the project scope, your specific contributions, and the outcome. Discuss challenges faced during the project and how you overcame them using your analytical and problem-solving skills. This shows your resilience and ability to deliver results.

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How do you manage multiple stakeholders with differing priorities?

Describe your approach to stakeholder management, emphasizing the importance of communication and collaboration. Discuss how you prioritize tasks and manage expectations, ensuring you can balance diverse needs effectively while still aligning with organizational goals.

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What techniques do you use to communicate complex financial concepts?

Discuss the communication techniques you've utilized, such as storytelling, visual aids, or simplifying jargon. Provide examples of situations where you successfully conveyed complex information to non-technical stakeholders to ensure they understood the implications.

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How would you handle ambiguity in financial processes?

To answer this question, share specific examples where you successfully navigated ambiguity or uncertainty in previous roles. Explain your methods for gathering information, making decisions, and seeking clarity, underscoring your adaptability and proactive mindset.

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What strategies do you employ for effective collaboration in a cross-functional team?

When discussing collaboration strategies, mention your experience working with different teams, highlighting your ability to influence without authority. Include examples of how you build relationships, facilitate discussions, and drive consensus among various stakeholders.

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Describe your experience with financial systems and reporting tools.

Here, discuss the specific financial systems or reporting tools you’ve used, emphasizing your proficiency in leveraging them for analysis and reporting. Include examples of how you utilized these tools to drive efficiency or enhance the quality of financial insights.

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How do you ensure compliance with funding and program requirements?

Outline your approach! It's important to mention how you stay updated with program requirements and use checklists or documentation to ensure compliance. Relate a past experience where your attention to detail helped prevent non-compliance issues.

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What role does critical financial analysis play in your decision-making?

Share your perspective on the value of financial analysis in decision-making processes. Discuss how you've used critical financial insights to guide organizational strategy, emphasizing that your analyses are anchored in data and aligned with business outcomes.

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How do you approach root cause analysis in financial discrepancies?

Discuss your methodical approach to root cause analysis. Detail how you gather data, involve relevant stakeholders, and utilize analytical methods to identify underlying issues. Provide examples of successful resolutions you’ve achieved through this process.

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Microsoft's mission is to empower every individual and organization worldwide to achieve more.

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BADGES
Badge ChangemakerBadge Flexible CultureBadge Global CitizenBadge InnovatorBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Social Impact Driven
Passion for Exploration
Dare to be Different
Diversity of Opinions
Reward & Recognition
Empathetic
Feedback Forward
Work/Life Harmony
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Rise from Within
Friends Outside of Work
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Work Visa Sponsorship
Employee Resource Groups
401K Matching
Paid Time-Off
Maternity Leave
Social Gatherings
Company Retreats
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 21, 2025

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