IT Manager

The IT Manager at Mindspace is responsible for a variety of tasks that are critical for maintaining the IT infrastructure. Key responsibilities include providing technical support to employees and members, managing network systems with Cisco Meraki, overseeing AV and security systems in conference rooms, and ensuring that all IT projects are completed within budget and on time. You'll also negotiate vendor contracts and collaborate with other departments to facilitate their IT needs.

To apply for the IT Manager position at Mindspace, you should have 3-4 years of helpdesk or deskside support experience and strong troubleshooting skills. Familiarity with Cisco Meraki network administration is essential, along with knowledge of Microsoft Windows 10, Mac OS, Google Workplace, and Office 365. While a bachelor's degree is preferred, relevant experience can substitute for this requirement.

Mindspace emphasizes employee development as a cornerstone of its success. As an IT Manager, you will have the opportunity to upscale your skills and gain exposure to various IT projects within a dynamic work environment. The company’s commitment to fostering a nurturing atmosphere ensures you can thrive both personally and professionally as you navigate your career path.

At Mindspace, the culture is vibrant, collaborative, and innovative. As an IT Manager, you'll be part of a diverse community that values creativity and commitment. The organization prioritizes employee wellbeing and fosters a positive work-life balance, ensuring that team members feel engaged and motivated in their roles.

For the IT Manager at Mindspace, essential technical skills include expertise in Cisco Meraki network administration, strong hardware troubleshooting abilities, and experience with cybersecurity systems like MDM and EDR. Proficiency with Microsoft Windows and Mac OS is crucial, as is the ability to explain complex technical issues in simple terms to non-technical staff.

When facing unexpected IT issues, I prioritize identifying the problem’s root cause quickly and use a systematic approach to resolve it. I believe in clear communication with stakeholders throughout the process to ensure everyone is informed, while also documenting the issue for future reference and prevention.

Certainly! In my previous roles, I've extensively worked with Cisco Meraki, managing VLANs, switches, and MX devices. I've configured networks to improve performance while ensuring security protocols were in place, which has significantly enhanced my team's productivity and user experience.

I always aim to explain complex concepts in user-friendly terms, making technology accessible to everyone. I use analogies where possible and provide visual aids or step-by-step guides. Also, I prioritize patience and ensure that users feel comfortable asking questions.

I assess projects based on their impact on business operations and align them with company goals. Collaborating with other departments helps me understand urgency, allowing me to prioritize high-impact projects first while balancing resource availability effectively.

In my previous roles, I've maintained strong relationships with vendors, evaluating their services regularly for quality and value. In negotiations, I focus on understanding the vendor's offerings and leverage this knowledge to secure favorable terms that enhance our operational efficiency.

Documentation is critical in managing IT operations. It helps ensure consistency, aids in training new staff, and serves as a valuable resource for troubleshooting. I always strive to keep documentation up to date and easily accessible for my team.

I regularly read industry publications and follow leading tech blogs. Additionally, I attend webinars and conferences to network with peers and gain insights into emerging technologies that can benefit my organization and enhance our IT strategies.

To improve IT performance, I continually analyze system performance metrics and user feedback. Implementing automation tools where possible and streamlining processes enhances efficiency and allows the IT team to focus on strategic initiatives rather than day-to-day troubleshooting.

I facilitate open discussions to ensure all voices are heard and work collaboratively to compromise on priorities. Setting clear goals and timelines helps team members understand mutual dependencies, fostering a unified approach to meeting our objectives.

I'm driven by the challenge of creating efficient IT environments that empower users to perform at their best. Seeing direct improvements in operations and receiving positive feedback from team members reinforces my passion for technology and management.