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Senior Marketing Operations Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Senior Marketing Analytics and Operations Manager plays a crucial role within the broader Marketing Operations (MOps) team. This individual will take the lead on strategic initiatives designed to sustain and enhance the team's effectiveness within the Marketing department and beyond, while also managing day-to-day activities. The primary focus is to serve as a strategic, trusted partner to Marketing leaders in the Americas (North America and LATAM), delivering data-driven, actionable insights. This includes analyzing program impact, ROI, and forecasts, as well as tracking trends and outcomes of marketing initiatives in alignment with company goals. The ideal candidate will have exceptional organizational skills and a keen eye for detail. This role will consistently refine the overall go-to-market strategy by leveraging expertise in system navigation, fostering cross-functional team collaboration, and providing insightful recommendations.

This role will be based remotely in Brazil.

Main Responsibilities

  • Leverage technologies, tools, and data to measure and demonstrate success
  • Analyze extensive marketing data and omni-channel interactions to make recommendations on optimal marketing mixes and ideal customer journeys
  • Partner with regional Marketing leadership to assist with Monthly and Quarterly Business Reviews for sales stakeholders, providing data and fostering strategic discussions and improvements
  • Lead analytical deep dives to understand Regional funnel drivers and opportunities for marketing performance improvement, including, but not limited to, regional analysis, MKT program ROI, and funnel analysis.  Identify areas of opportunity and propose innovation and iterations
  • Collaborate with internal marketing teams to understand pain points, providing data-driven insights and guidance
  • Manage data-related quality, accuracy, and availability of our dashboards and reports
  • Manage roadmaps, projects, stakeholders' needs, and prioritization in line with the company and Marketing strategies
  • Serve as a key resource for standard metrics, methodologies, processes, and domain knowledge for the marketing organization
  • Collaborate closely with Marketing Operations (MOPS) and Sales Operations (SOPS) leads to prioritize and execute strategic projects aligned with MongoDB's go-to-market goals
  • Lead the implementation of new analytical reports, including creating how-to guides and enablement materials post-launch
  • Identify and manage tasks, issues, risks, and action items effectively

Requirements

  • 4-7 years of hands-on experience in marketing analytics, business intelligence, or operations
  • Strong analytical skills and fluency in tools such as Excel, Eloqua/Marketo, Salesforce, Google Analytics, and Tableau
  • Excellent organizational, project management, and communication skills
  • Ability to thrive in the fast-paced, tech industry environment
  • Proven success in collaborating with cross-team stakeholders
  • Project management and prioritization skills

Bonus Points For

  • Experience with advanced database segmentation
  • Experience with ideation and creating experiments
  • Previous experience in B2B software industry
  • Proficiency in SQL or NoSQL

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1263099594

Average salary estimate

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$80000K
$120000K

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What You Should Know About Senior Marketing Operations Manager, MongoDB

At MongoDB, we're on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a Senior Marketing Operations Manager based in São Paulo, you'll be at the heart of this endeavor. In this role, you'll lead strategic initiatives that enhance our Marketing Operations team’s effectiveness while managing the daily activities necessary for success. You’ll partner with marketing leaders across the Americas, providing them with data-driven insights and recommendations that align with our overarching goals. Your analytical skills will shine as you scrutinize marketing program impacts, ROI, and trends, translating complex data into actionable insights. You will utilize technologies and tools to optimize marketing strategies, shaping customer journeys that deliver exceptional results. Exceptional organizational skills and a keen eye for detail are your secret weapons as you navigate through data and foster collaboration with cross-functional teams. This position offers the flexibility of remote work while providing you with the opportunity to make meaningful contributions to a company that’s creating the future of technology. Join us in making an impact in the world of software and data, and let’s do great things together at MongoDB!

Frequently Asked Questions (FAQs) for Senior Marketing Operations Manager Role at MongoDB
What responsibilities does the Senior Marketing Operations Manager have at MongoDB?

The Senior Marketing Operations Manager at MongoDB plays a vital role in leading strategic initiatives designed to enhance team effectiveness. This includes analyzing marketing performance, managing data-related tasks, partnering with regional leadership for business reviews, and fostering cross-functional teamwork to improve marketing operations.

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What qualifications are needed for the Senior Marketing Operations Manager position at MongoDB?

To excel as a Senior Marketing Operations Manager at MongoDB, candidates should have 4-7 years of experience in marketing analytics or operations. Strong analytical skills, proficiency in tools like Excel, Salesforce, and Google Analytics, along with excellent organizational and communication abilities are essential for success.

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How does the Senior Marketing Operations Manager contribute to strategic projects at MongoDB?

The Senior Marketing Operations Manager contributes to strategic projects at MongoDB by collaborating closely with Marketing and Sales Operations leads. They prioritize and execute projects that align with MongoDB's go-to-market goals, ensuring that data-driven insights influence marketing performance and operational improvements.

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What tools are commonly used by the Senior Marketing Operations Manager at MongoDB?

In the role of Senior Marketing Operations Manager at MongoDB, proficiency in tools such as Excel, Eloqua/Marketo, Salesforce, Google Analytics, and Tableau is critical. These tools help analyze data, manage dashboards, and provide insights that drive decision-making.

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What type of work environment can a Senior Marketing Operations Manager expect at MongoDB?

The work environment for a Senior Marketing Operations Manager at MongoDB is fast-paced and dynamic, typical of the tech industry. Employees are encouraged to thrive in this environment, leveraging innovation, teamwork, and data-driven strategies to achieve results.

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Common Interview Questions for Senior Marketing Operations Manager
What experience do you have with data analysis in marketing operations?

When answering this question, highlight specific projects where you analyzed data to influence marketing strategies. Discuss the tools you used, what insights were gained, and how those insights impacted decision-making and campaign performance.

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How do you prioritize tasks when managing multiple projects?

To effectively answer this question, describe your project management strategies. Mention how you assess project urgency and importance, use tools to track progress, and communicate with stakeholders to ensure alignment on priorities.

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Can you give an example of how you improved marketing performance in a past role?

Detail a specific situation where your analysis led to improvement. Explain the steps you took, the data you examined, and the recommendations you made, focusing on the positive outcomes achieved for the marketing team.

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What tools do you find most effective in marketing analytics?

Discuss your experiences with tools like Salesforce, Google Analytics, or Tableau. Explain how you've used these platforms for reporting and analyzing marketing data, and how they enable better decision-making within marketing strategies.

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How do you collaborate with cross-functional teams?

Provide examples of successful collaborations with other teams, emphasizing your communication skills and how you align different departments towards common goals. Discuss any specific projects where team collaboration was crucial for success.

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What is your approach to analyzing marketing ROI?

Explain your methodology for measuring marketing ROI, including the metrics you track and how you analyze the data. Emphasize the importance of presenting these findings in a way that informs and guides marketing strategy.

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How do you stay current with marketing technologies and trends?

Discuss the steps you take to stay informed, such as attending industry conferences, participating in webinars, and following industry leaders. Highlight how this knowledge helps you in your role as a Senior Marketing Operations Manager.

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How have you handled challenges in your previous marketing analytics roles?

Share specific challenges you've faced, focusing on problem-solving techniques you employed and the outcomes achieved. Stress your resilience and adaptability in finding solutions to obstacles in marketing operations.

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What is your understanding of customer journey mapping?

Explain the concept of customer journey mapping, its importance in marketing, and how you would apply this knowledge in your role at MongoDB to enhance marketing strategies and customer experiences.

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How do you ensure data quality in your reports?

Discuss your methods for maintaining data quality, such as regular audits and checks, accuracy verification, and collaboration with IT or other data teams. Highlight the importance of reliable data for informed decision-making.

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MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.

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Full-time, remote
DATE POSTED
April 1, 2025

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