Senior Manager, Social Program Manager - job 10 of 20

The Senior Manager, Social Program Manager at Visa is tasked with leading the development and execution of social content strategies. Responsibilities include project planning, coordinating with internal teams and external partners, ensuring quality assurance, managing risks, and facilitating continuous process improvement. This role is pivotal in ensuring that all social campaigns align with Visa’s marketing voice and goals.

Candidates applying for the Senior Manager, Social Program Manager position at Visa should possess considerable experience in project management, particularly within the realm of social content creation. A deep understanding of social media platforms, creativity, and proficiency with project management tools such as Wrike, Asana, or MS Project Manager are essential. Strong communication skills and a proven ability to lead cross-functional teams are also crucial.

Visa supports the Senior Manager, Social Program Manager through collaborative teamwork and advanced project management practices. The role offers resources and a network for coordinating with various departments like Strategy, Creative, and Production, ensuring that project execution is collaborative and efficient. Additionally, the emphasis on risk management helps preemptively address challenges.

Important skills for the Senior Manager, Social Program Manager role at Visa include exceptional project management, creativity in content development, adeptness at communication, and a solid understanding of social media dynamics. Candidates should also showcase their ability to monitor quality standards while navigating the complexities of team coordination.

The work environment for the Senior Manager, Social Program Manager at Visa is hybrid, offering a balance between office and remote work. This allows professionals to engage with their teams dynamically while taking advantage of a flexible work model. Visa fosters a collaborative atmosphere where creativity and innovative thinking thrive.

When answering this question, highlight specific projects where you led social content initiatives. Discuss your approach to project planning, your ability to manage timelines effectively, and how you ensured high-quality output. Providing concrete examples will demonstrate your hands-on experience in this critical area.

Emphasize the importance of regular updates and transparency. Describe the tools and methods you use to keep stakeholders informed, such as status reports, meetings, or project management software. Share an experience where clear communication helped mitigate a project risk.

Outline your proactive approach to identifying potential risks early. You can mention techniques such as risk assessments and contingency planning. Provide examples of how your strategies have successfully managed risks in past projects.

Choose a project that showcases your project management skills. Talk about the challenges faced, the teams involved, and how you navigated various stages from initiation to completion. Highlight the impact of the project’s success on your organization.

Discuss your approach to quality assurance, which may involve setting quality benchmarks, reviewing content drafts, and obtaining feedback from stakeholders. Share how consistent evaluation enhances content effectiveness and aligns with brand standards.

Teamwork is crucial; share how you've fostered collaboration across different departments. Highlight experiences where diverse perspectives contributed to project success, and how you facilitated a positive team dynamic.

Your familiarity with tools like Wrike or Asana can set you apart. Discuss how you’ve used these platforms to streamline project processes, track progress, and collaborate with teams. If you have experience with training others on these tools, mention that as well.

Prioritization is key in project management. Talk about your method for assessing project tasks based on deadlines, team dependencies, and strategic importance. You might share a scenario where your prioritization led to a successful outcome.

Explain how you view feedback as a constructive process. Share your strategy for gathering constructive criticism from peers and stakeholders, and how you've used that feedback to refine social campaigns for better impact.

Your answer should reflect your alignment with Visa’s mission and values. Discuss your excitement about contributing to innovative social strategies at a global company. Convey your passion for developing creative solutions that elevate Visa's marketing voice.