Strategic Account Manager - NA East

As a Strategic Account Manager at The Mosaic Company, your primary responsibilities will include managing relationships with top-tier customers, developing sales strategies, executing account plans, and coordinating with various teams to ensure customer satisfaction and achieve sales targets. You will also be responsible for conducting market analysis, creating budgets, and optimizing sales performance for Mosaic’s product range.

To become a Strategic Account Manager at The Mosaic Company, you will need a Bachelor’s degree in Agriculture, Business, Economics, or a related field, along with at least 8 years of experience in sales or marketing. Familiarity with product life cycle management, strategic sales planning, and the ability to effectively communicate with customers and manage multiple projects are essential qualifications for success in this role.

The Mosaic Company supports its Strategic Account Managers through a collaborative work environment, providing resources and tools necessary to succeed in achieving sales goals. You will have access to cross-functional teams, ongoing training, and continuation of professional development initiatives, along with a competitive salary, bonuses, and a robust benefits package to ensure job satisfaction.

As a Strategic Account Manager at The Mosaic Company, you can expect to travel at least 40% of the time to meet with clients, attend industry events, and ensure strong customer relationships. This travel is important for fostering connections and identifying growth opportunities with our strategic customers in the NA East region.

The Mosaic Company is a fantastic place to work for a Strategic Account Manager, thanks to our commitment to sustainability and innovation in agriculture, a supportive team-oriented culture, and a focus on professional growth. In addition to a competitive compensation package, you will enjoy generous benefits, including paid holidays, sick leaves, and a 401k plan with company match, contributing to your overall well-being and work-life balance.

In managing customer relationships, I prioritize understanding the client's business and needs. I maintain regular communication, ensuring that I provide solutions that align with their objectives. Building trust and consistently delivering value is essential in fostering strong, long-lasting relationships.

When customer expectations are not met, I believe in transparent communication. I address the issue promptly, listen to the customer's concerns, and work collaboratively to find a resolution. My goal is to restore their confidence in our services and to ensure that we meet their needs moving forward.

I utilize market research and customer feedback to inform my sales strategies. I focus on understanding competitors' offerings and positioning our products based on unique selling points. Additionally, I regularly assess performance metrics to adapt and refine our sales approach.

Collaboration is key for me. I involve teams from marketing, supply chain, and product management early in the planning stages to align our goals. Regular meetings help keep everyone informed and engaged, ensuring that we collectively address customer needs.

I utilize a combination of data analysis tools and industry reports to assess market trends. I also engage with customers to gain insights into their purchasing behavior and needs, which helps me create accurate forecasts for demand.

I prioritize my projects based on deadlines and impact on revenue. I use project management tools to stay organized and track progress. Paying attention to detail is vital, so I make it a point to review my work thoroughly to avoid any oversight.

I have extensive experience with contract negotiations, and I approach them with preparation and flexibility. Understanding the client's needs helps me to find common ground while ensuring that our company’s interests are well-protected. Clear communication and willingness to compromise often lead to successful outcomes.

I actively engage in industry conferences, webinars, and keep up with relevant publications and research. Network with other professionals in the field is also crucial to exchange insights and best practices, ensuring that I’m well-informed on industry trends.

In my previous role, I led a campaign aimed at reintroducing a product line to new markets. By aligning our marketing strategy with customer feedback and promotional efforts, we successfully increased sales by 30% within a year, demonstrating the power of a well-executed sales initiative.

I consider my ability to build and maintain relationships as my biggest strength. Trust is vital in business, and I focus on becoming a reliable partner for my clients, ensuring that they feel valued and understood throughout our collaboration.