Associate Enterprise Systems Product Manager

As an Associate Enterprise Systems Product Manager at Motive, you will focus on optimizing and scaling Front Office and Back Office systems, specifically addressing inefficiencies within the Salesforce ecosystem. Your steps will include improving the quote-to-cash process and ensuring effective data flow between departments, alongside collaborating with various stakeholders to understand their needs and prioritize them against the business goals.

Ideal candidates for the Associate Enterprise Systems Product Manager position at Motive should have at least 3 years of experience designing CRM solutions and a solid understanding of front and back office processes. A basic grasp of accounting and revenue principles, along with strong critical thinking and problem-solving skills is essential for translating business challenges into technical requirements.

The Associate Enterprise Systems Product Manager plays a vital role in supporting Motive's growth by streamlining processes, enhancing system efficiency, and collaborating with various teams. By improving workflows, particularly within the Salesforce ecosystem, you ensure that departments operate smoothly and are equipped to handle increased demand as Motive expands internationally.

Experience in working closely with mid-senior business stakeholders in technical, developer, or business settings is highly valued for the Associate Enterprise Systems Product Manager role at Motive. Being able to translate business needs into user stories and technical requirements is essential for success in this position.

Motive fosters a culture of collaboration and inclusivity, where diverse backgrounds and perspectives are valued. As an Associate Enterprise Systems Product Manager, you can expect a supportive environment where you are encouraged to communicate complex topics clearly and enjoy working alongside talented professionals aiming for shared success.

When discussing your experience with CRM optimizations, emphasize specific improvements you've made, such as enhanced workflows or streamlined quote-to-cash processes. Provide quantitative results, if possible, to demonstrate the impact of your contributions.

To gather requirements effectively, I prioritize clear communication and collaboration. I would start by conducting interviews to understand their needs, then document and validate these requirements to ensure alignment with overall business goals.

I utilize a structured approach to problem-solving, which includes identifying the problem, analyzing data, brainstorming potential solutions, implementing the best one, and reviewing the results for effectiveness. This ensures a thorough resolution to any issues that arise.

In a previous role, I led a project that addressed bottlenecks in our sales process by automating manual entry tasks in Salesforce. This initiative greatly reduced turnaround time and allowed our sales team to focus on what they do best—selling.

The quote-to-cash process involves several stages—quoting the customer, managing orders, billing, and collections. Understanding this process is crucial for ensuring efficiency and customer satisfaction, which I aim to optimize in my role.

I adjust my communication style depending on the audience, providing technical details to developer teams while using simpler terms for non-technical stakeholders. Visual aids, documentation, and regular updates are also effective in ensuring clarity.

Prior to rollout, I create a comprehensive testing plan that includes scenarios for different user roles. I work closely with the Quality Assurance team to ensure that all aspects of the system changes are tested thoroughly and that feedback is incorporated before final deployment.

I have experience implementing solutions for seamless data transfer between departments. This involves understanding data needs, setting up integration processes, and ensuring that all stakeholders are trained in using the new systems effectively.

In a fast-paced environment, I prioritize based on urgency and impact. I often use priority matrices and close collaboration with key stakeholders to ensure that the most critical tasks align with our business objectives.

I am particularly drawn to Motive's commitment to innovation and efficiency in physical operations. The opportunity to work on cutting-edge solutions and support a diverse team aligns perfectly with my career aspirations and values.