Manager, Enterprise Systems Engineering (QA)

The Manager, Enterprise Systems Engineering (QA) at Motive is responsible for leading a cross-functional team that tests, validates, and supports enterprise software applications. This entails managing automated and manual testing, optimizing testing strategies, and ensuring high-quality software delivery. Additionally, you will drive automation initiatives, establish QA best practices, and collaborate with key stakeholders to ensure thorough validation of applications.

To qualify for the Manager, Enterprise Systems Engineering (QA) role at Motive, candidates should possess a BS/MS degree in Computer Science and at least 5 years of management experience in QA. A strong understanding of QA methodologies, experience with automation tools like Selenium, and familiarity with Salesforce technologies are also essential. Excellent communication skills and the ability to work in a fast-paced environment are important as well.

The Manager, Enterprise Systems Engineering (QA) plays a pivotal role in enhancing Motive's business operations by ensuring the delivery of high-quality software solutions. You will lead initiatives that streamline testing processes, improve defect tracking, and enforce compliance within SOX control environments. Your contributions not only ensure product quality but also enhance customer satisfaction across diverse industries.

Motive fosters a dynamic and inclusive work culture where collaboration, continuous improvement, and innovation are core values. As a Manager, you will work within a motivated team that encourages open communication and values diverse perspectives. The company prioritizes employee well-being and engagement, offering opportunities for personal and professional growth in a supportive environment.

At Motive, career development is a priority. As the Manager, Enterprise Systems Engineering (QA), you will have access to mentoring and coaching programs to nurture your professional growth. You'll play a part in defining technology roadmaps, establishing OKRs, and leading your team's performance strategies, which will all contribute to your advancement within the organization.

Effective QA management involves establishing clear testing strategies tailored to project needs. I focus on continuous improvement by adopting automation where possible, ensuring thorough documentation, and fostering open communication among team members and stakeholders, to align expectations.

I have significant experience with automation testing frameworks such as Selenium and Playwright. My approach includes creating reusable test scripts, integrating them into CI/CD pipelines, and leveraging these tools to minimize manual testing and improve software delivery's overall efficiency.

To ensure performance and motivation within my team, I focus on building a culture of trust and recognition. Regular feedback, setting individual and team goals, and fostering an environment for open discussion about challenges help maintain engagement and high performance.

Key metrics for assessing product quality include defect density, test coverage, and defect leakage rates. By analyzing these metrics, I can identify trends and areas of improvement, helping to drive strategies that enhance overall product quality.

I have a solid understanding of Agile methodologies like Scrum, where I utilize sprint planning meetings to align testing activities with development cycles. This approach ensures collaborative and rapid responses to changes, enhancing software quality throughout the development process.

Conflict resolution is critical in a team environment. I encourage open discussions to identify the underlying issues. By facilitating problem-solving sessions and promoting mutual understanding between team members, I aim to create a positive atmosphere that fosters collaboration.

Documentation is a vital component of my QA process. It allows for transparency, helps maintain consistency, and serves as a reference point for future testing. Well-structured documentation ensures that all team members understand testing strategies, methodologies, and results.

I regularly attend industry conferences, participate in webinars, and follow thought leaders in QA and software testing. Staying active in relevant professional networks also helps me stay informed about the latest tools, trends, and best practices in the field.

Evaluating a testing team’s effectiveness involves assessing key metrics such as test execution rates, defect discovery rates, and test result quality. Furthermore, gathering feedback from development teams and product management can provide insights into the QA team’s impact on project success.

When introducing new QA tools, I conduct comprehensive assessments to ensure they align with our processes and team capabilities. I also involve the team in the decision-making process to encourage buy-in and provide hands-on training to ensure a smooth integration.