Market Specialist

As a Market Specialist at MSX International, your key responsibilities include preparing Pre-Visit packets tailored for both Mobile and Non-Mobile Service dealers, leading virtual Health Checks to assess dealer performance, and ensuring effective follow-ups post-visit. You'll also be involved in analyzing dealer performance through reporting tools, providing insights that help enhance operational efficiency across your designated Market Area.

Candidates for the Market Specialist role at MSX International typically benefit from a background in the automotive industry, along with strong analytical skills. Familiarity with performance monitoring tools such as Flash Ops Report and Qlik Sense can be advantageous. Additionally, excellent communication and organizational skills are crucial, as you'll be interacting with various stakeholders, including dealers and internal team members.

For the Market Specialist position at MSX International, minimal travel is required. The role primarily involves remote work, with the exception of attending key dealer visits for sustainment and launch events. This approach allows for a balanced work-life setup while still engaging with the dealer network.

As a Market Specialist, you will utilize various performance monitoring and data analysis tools, including Flash Ops Report and Qlik Sense. These tools will assist you in tracking dealership performance, identifying trends, and providing actionable insights that drive improvements in customer experience and operational efficiency.

The Market Specialist serves as a vital support system for the Market Area Manager at MSX International. This role encompasses following up on incidents, pulling analytical reports, and aiding in strategic discussions based on dealer performance insights, helping to foster collaboration and enhance the overall success of the Market Area.

When preparing Pre-Visit packets, I focus on gathering relevant data about the dealer’s current performance, customer feedback, and specific areas needing attention. This ensures that the packet serves as a comprehensive resource for aligning our goals and facilitating a productive conversation during the visit.

I have extensive experience analyzing dealer performance using various metrics and tools. I ensure I understand the key performance indicators and trends, which allows me to assess how well dealers are utilizing our systems and to identify opportunities for improvement.

To ensure effective communication during virtual Health Checks, I encourage an open dialogue, actively listen to dealer concerns, and ask targeted questions. I use visual aids and data analysis to illustrate points, making sure all participants understand the objectives and can engage in meaningful discussions.

Building strong relationships with dealers requires a combination of consistent communication, understanding their unique needs, and providing timely support. I make a point to follow up regularly, share insights, and offer assistance, which helps establish trust and collaboration.

If I discover that a dealer is not utilizing GXP effectively, I would first engage in a discussion to understand any barriers they are facing. I would then offer targeted support, possibly through additional training or resources tailored to their needs, ensuring they understand the benefits and functionalities of the system.

I utilize analytical tools such as Flash Ops Report to gather data on dealer performance. I analyze trends over time, look for areas that require improvement, and prepare informative reports for discussions with the Market Area Manager, ensuring all insights are actionable.

Balancing multiple responsibilities requires effective prioritization and time management. I rely on organization tools and maintain clear communication with stakeholders to ensure deadlines are met while also having the flexibility to shift focus when urgent needs arise.

In a previous role, I identified that a dealer was struggling with customer satisfaction scores. I facilitated a series of training sessions focused on customer service best practices, which ultimately led to improved scores and more positive customer feedback.

Key metrics for a Market Specialist include dealer utilization rates of operational tools, customer satisfaction scores, and overall sales performance. Monitoring these metrics helps inform strategies and ensures that dealers receive the support necessary to succeed.

When facing a challenging conversation with a dealer, I maintain professionalism and a focus on problem-solving. I prepare by understanding the dealer's perspective, staying calm, and using data to delineate the issues while collaboratively exploring potential solutions.