As a Network Specialist at M&T Bank, your primary responsibilities include serving as a backup to the ICC Shift Manager, resolving help desk escalations, and maintaining system hardware and software. You'll also document procedures for tasks, troubleshoot technical incidents, and participate in cross-functional projects while mentoring less experienced staff.

To qualify for the Network Specialist position at M&T Bank, candidates typically need a minimum of 6 years of higher education or relevant work experience. Strong written and verbal communication skills and previous experience with technical information are essential.

Essential skills for the Network Specialist role at M&T Bank include strong customer focus, the ability to manage multiple work priorities, and technical proficiency, especially with Cisco products. Furthermore, familiarity with project management and vendor management is desirable.

At M&T Bank, the work environment for a Network Specialist is collaborative and supportive, promoting diversity and teamwork. You will have flexible work arrangements, including three 12-hour shifts and the option to work from home, allowing for a healthy work-life balance.

Network Specialists at M&T Bank enjoy a generous range of benefits, including competitive compensation, health and retirement benefits, a 401(k) match, a minimum of 25 days PTO plus 12 paid holidays, and additional paid volunteer hours each year.

In responding to this question, discuss specific projects where you played a key role in network installations. Highlight challenges faced, tools used, and outcomes achieved to showcase your expertise as a Network Specialist.

Explain your methodical approach to prioritizing tasks based on urgency and impact. It’s important to mention how customer focus guides your decision-making and your experience working in similar high-pressure environments.

List the diagnostic tools you are familiar with, providing examples of how you used them to resolve specific issues. Discuss the outcomes and what you learned from the experiences.

Talk about how you maintain compliance with SOPs through careful documentation and regular training. Provide examples of instances where following SOPs led to successful outcomes in previous roles.

Share a specific scenario where you applied your problem-solving skills to troubleshoot an intricate network issue. Describe the steps taken, your thought process, and how the solution impacted the team or organization.

Discuss your strategies for mentorship, such as pairing up with less experienced staff on projects, providing constructive feedback, and creating training materials to help them grow in their roles as Network Specialists.

Share specific resources you utilize, such as professional journals, online courses, or networking groups, demonstrating your commitment to continuous learning and staying ahead in the field of network management.

Detail your role in past projects, including leadership, communication with cross-functional teams, and how you ensured successful completion of technical aspects within deadlines.

Explain your approach to resolving escalated incidents, emphasizing clear communication, effective troubleshooting steps, and collaboration with peers to arrive at solutions quickly.

Articulate your enthusiasm for the role, citing M&T Bank's commitment to employee well-being, professional development opportunities, and the chance to contribute significantly in an inclusive environment, aligning with your career goals.