Customer Experience Agent

As a Customer Experience Agent at SIXT Australia, your primary responsibilities include creating the ultimate rental experience for customers, managing our premium vehicle fleet, and actively promoting additional services and vehicles that align with customer preferences. You'll also handle various tasks within the branch, ensuring a seamless operation and customer satisfaction.

To be a Customer Experience Agent at SIXT Australia, you should have strong sales abilities, exceptional communication skills, and attention to detail. Experience in sales—whether from retail, technology, insurance, or dealership—can be beneficial but isn't required. You must also hold a valid driver's license and have full working rights in Australia.

Customer Experience Agents at SIXT Australia work on a rotating roster between 6am and midnight, including weekends, public holidays, and school holidays. Flexibility is essential to accommodate our operational needs and to ensure excellent service for our customers.

Customer Experience Agents at SIXT Australia enjoy a competitive hourly wage, monthly incentives, and a complimentary myNRMA membership offering various discounts. Additional perks include uniform provision, staff car parking, and many opportunities for growth within the NRMA Group.

At SIXT Australia, we value inclusion and diversity as vital components of our team culture. We encourage applications from First Nations Australians, individuals with disabilities, diverse cultural backgrounds, members of the LGBTQI+ community, and anyone who shares our values. We believe that a diverse workforce improves our service and helps us better represent our community.

When answering this question, focus on specific examples where you've provided excellent customer service. Highlight any sales techniques you've used to enhance customer satisfaction and discuss how your experience prepares you for the challenges of the Customer Experience Agent role at SIXT Australia.

It's important to emphasize your ability to stay calm and listen attentively to the customer’s concerns. Share a specific example of how you've resolved a conflict and turned a negative experience into a positive outcome, showcasing your dedication to providing exceptional service.

Discuss your understanding of customer needs and preferences, explaining how you actively listen and offer tailored suggestions. You can describe any techniques you’ve used in prior roles, focusing on building rapport and ensuring customers see the value in the additional offerings.

Express your passion for customer service and your enthusiasm for the SIXT brand. Mention how your values align with the company's mission to create memorable mobility experiences and your eager to contribute to the vibrant team culture at SIXT.

Illustrate your ability to multitask, prioritize, and remain organized in a fast-paced setting. Provide an example from past experience where you successfully managed multiple responsibilities, ensuring that customer service remained a top priority.

Showcase your research about SIXT Australia. Discuss their commitment to exceptional service, their range of premium vehicles, and how they strive to enhance the rental experience. Emphasize your excitement to contribute effectively to this mission.

Share your interest in learning and adapting quickly. Mention how you intend to take initiative by asking questions, engaging with colleagues, and utilizing any training resources to become knowledgeable about the fleet and its offerings.

Discuss how you see this role as a stepping stone in your career path. Talk about your interest in advancing in the customer service and sales fields and how being a Customer Experience Agent at SIXT Australia fits into that journey of growth and development.

Provide a specific instance where you exceeded customer expectations. Highlight the actions you took, the positive impact on the customer, and how this experience represents your overall approach to customer service in a potential role at SIXT Australia.

Explain your organizational skills and tools you utilize—like checklists or digital tools—for streamlining tasks and ensuring nothing is overlooked while managing various responsibilities. Demonstrating your attention to detail is crucial when discussing this position.