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Associate General Manager

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About Narmi:

Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and happy customers. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.

About the GM Team:

The GM team is responsible for managing our relationships with financial institutions across their implementations, go-live processes, and in perpetuity thereafter. Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi.

What you'll do:

Support the General Manager in overseeing customer relationships
Assist with strategic planning to deepen existing customer relationships
Coordinate process improvements across product, engineering, operations and sales
Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
Help manage upsell processes and procedures
Assist with Narmi’s monthly release process and manage communication with customers
Troubleshoot customer issues and ensure speedy resolution
Work with internal partners to translate customer feedback into specific product requirements and enhancements

What you'll bring:

3+ years of experience in client management, customer success, or product management
Comfort interacting with both internal and external stakeholders, while retaining a focus on executing for Narmi’s customers
Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Experience working in a high growth environment and dealing with ambiguity
Ability to prioritize tasks to ensure customers’ objectives are met
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Experience working with financial institutions in a digital capacity is desirable
A proactive, roll-up-your sleeves approach to accomplishing tasks
An extremely high level of honesty, empathy and integrity

The expected annual base salary for this role is $80,000 - $100,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.

Narmi Glassdoor Company Review

4.5

Narmi DE&I Review

4.5

CEO of Narmi

Nikhil Lakhanpal and Chris Griffin

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Average salary estimate

$90000 / YEARLY (est.)

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max

$80000K

$100000K

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What You Should Know About Associate General Manager, Narmi

At Narmi, we believe in empowering community financial institutions with cutting-edge digital banking capabilities, and we're looking for an Associate General Manager to join our passionate team in New York, NY. In this role, you'll be right in the thick of things, supporting our General Manager to enhance customer relationships and ensure successful implementations and experiences with our unique solutions. You’ll dive deep into strategic planning to foster existing customer relationships and coordinate improvements across product, engineering, operations, and sales. The best part? You’ll act as a champion for our customers, making sure they get the most out of their experience with us. You'll meet with clients to uncover their pain points and collaborate with internal stakeholders to translate feedback into actionable product enhancements. With your outstanding communication skills and a focus on execution, you'll manage upsell processes, handle customer issues, and ensure a speedy resolution to any challenges that arise. We're looking for someone who thrives in a fast-paced environment, has a genuine interest in B2B FinTech, and is eager to roll up their sleeves to get things done. If you're driven by the desire to make a difference for our clients and are ready to take on an exciting challenge, then this Associate General Manager role at Narmi is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Associate General Manager Role at Narmi

What are the responsibilities of the Associate General Manager at Narmi?

As the Associate General Manager at Narmi, you'll support the General Manager in overseeing customer relationships, assist in strategic planning, and coordinate process improvements across various departments. This role also involves acting as the customer’s champion, ensuring that customers have a delightful implementation process and post-go-live experience, while managing upsell processes and resolving any customer issues swiftly.