Trainer, Benefit Configuration

The Trainer, Benefit Configuration at Navitus is responsible for delivering foundational training related to the claims adjudication platform. This involves leading scheduling, assessments, and documentation while maintaining an advanced knowledge of the adjudication systems used in benefit configuration. This role collaborates closely with coaches and analysts to ensure that training programs adapt to industry changes.

To succeed as a Trainer, Benefit Configuration at Navitus, candidates should possess an Associate degree or equivalent work experience and have a minimum of 2 years in benefit configuration or system training. Proficiency in Microsoft Office applications and a solid understanding of healthcare compliance regulations are also vital.

Navitus fosters an environment of continuous learning and growth. As a Trainer, Benefit Configuration, you'll have opportunities to enhance your skills in both technical and operational aspects through involvement in dynamic training programs, collaboration with industry experts, and access to ongoing training modules.

While most positions at Navitus are remote, it's essential to note that remote work is not available for residents in certain states such as Alaska, Hawaii, or Wyoming. Interested candidates should confirm their eligibility based on their state of residence.

Navitus provides a comprehensive benefits package for Trainers, including top-tier health, dental, and vision insurance options. Additional benefits consist of 20 days of paid time off, parental leave, paid holidays, a 401K match, and an adoption assistance program, enhancing work-life balance and employee satisfaction.

In answering this question, focus on specific instances where you have worked with benefit configuration systems. Highlight your familiarity with claims adjudication processes and any examples of how you've adapted training programs based on compliance regulations or industry changes.

Discuss a comprehensive approach, emphasizing collaboration with other team members, understanding the needs of new hires, and your process for developing training resources that cater to different learning styles. Mention any metrics you would use to assess the program's effectiveness.

Be sure to mention your proficiency in Microsoft Office applications and any specific tools related to benefit configuration and training. Explain how you've utilized these applications in past roles to enhance training delivery.

Provide a specific scenario where you had to pivot your training materials or methods in response to regulatory or technological changes. Explain how you communicated these changes to stakeholders and ensured staff were up to date.

Discuss your understanding of the value of diversity in a corporate setting. Share scenarios where you have collaborated with individuals from different backgrounds and how that experience enhanced training sessions or team dynamics.

Explain the methods and metrics you would use to evaluate training success. This may include feedback from trainees, performance assessments, and ongoing evaluations of team performance post-training.

Discuss compliance as a critical component of benefit configuration and how you integrate it into training programs. Mention any specific compliance standards, such as HIPAA and NCPDP, and how you ensure these are consistently addressed.

Highlight your methods for staying informed about industry trends, such as attending seminars, participating in professional development courses, or subscribing to relevant journals. Illustrate your commitment to lifelong learning.

Emphasize your leadership skills and experience in mentoring. Discuss your approach to providing constructive feedback, sharing best practices, and fostering a cooperative learning environment.

Share your passion for teaching and influencing others in the pharmacy benefit space. Highlight how seeing others succeed as a result of your training motivates you to continuously improve your programs.