Housing Implementation Consultant - Allocations

As a Housing Implementation Consultant - Allocations at NEC Software Solutions, you'll be entrusted with expert guidance in implementing our NEC Housing system, focusing particularly on the Allocations and Housing Advice/Homelessness modules. Your role will involve providing customers with excellent advice, ensuring satisfaction with our product and services, as well as developing training materials and solution design manuals.

To excel as a Housing Implementation Consultant - Allocations at NEC Software Solutions, candidates should have in-depth expertise in the Allocations and Homelessness processes, experience with Housing Management Systems, and a proven track record of providing consultancy services to local housing authorities or associations. Familiarity with creating and maintaining training materials is also essential.

Yes, the Housing Implementation Consultant - Allocations position at NEC Software Solutions may require occasional travel throughout the UK to visit customer and company sites. Flexibility and availability for travel are important aspects of the role to ensure optimal client engagement.

NEC Software Solutions offers an excellent benefits package for the Housing Implementation Consultant - Allocations position, including private medical cover, a generous pension scheme, 25 days of paid holiday, and access to LinkedIn Learning, allowing you to pursue skills and knowledge development freely. Our focus is on supporting your growth and wellbeing.

At NEC Software Solutions, we are committed to ongoing professional development for the Housing Implementation Consultant - Allocations role. This includes shadowing experienced consultants, working on multiple projects, and crafting impactful training materials. We also provide access to LinkedIn Learning for continuous learning opportunities tailored to your interests.

When tackling customer satisfaction as a Housing Implementation Consultant, it’s important to foster open communication. I would regularly check in with clients, gather feedback about their concerns, and ensure that their expectations are clearly understood and met throughout the implementation process.

In discussing my experience with Housing Management Systems, I would emphasize my hands-on involvement with system configuration, my previous roles in implementing modules, and how I leveraged this knowledge to improve operational efficiency for local authorities or housing associations.

To address customers unfamiliar with the NEC Housing system, I would develop tailored training sessions that gradually introduce the system’s functionalities. I would use real-life scenarios and encourage interaction to ensure that they feel comfortable and confident using the software.

The key to successful system implementations lies in thorough planning and user engagement. It’s crucial to understand the client’s needs, establish clear goals, and provide continuous support. Regularly revisiting goals throughout the process ensures alignment and adaptability.

I believe in the importance of continuous learning; thus, I would actively engage with industry publications, participate in webinars, and connect with peers in the housing sector to stay informed. Additionally, I would leverage resources like LinkedIn Learning to enhance my knowledge even further.

To prioritize multiple projects effectively, I would establish a system to track deadlines and deliverables, regularly reassess task priorities, and communicate with my team about capacity. Maintaining quality involves scheduling time for review and feedback to ensure each project meets high standards.

I once encountered a significant challenge when a key stakeholder was resistant to using the new system. I arranged a dedicated session to address their concerns, demonstrating the system’s value. By listening actively and providing tailored solutions, I was able to gain their support and drive project success.

I utilize project management tools for tracking progress, Agile methodologies for iterative feedback, and user training tools for effective engagement. By adapting these approaches to each implementation, I facilitate smooth transitions and empower users at each step.

Assessing the effectiveness of training materials involves gathering feedback through surveys, observing user engagement during sessions, and following up on how well users adapt to the new system. This feedback loop allows for continuous improvement of the materials.

I am motivated by the positive impact my work can have on communities. The housing sector presents unique challenges, and being part of a team that provides innovative solutions allows me to contribute to better living conditions and ensure that everyone has access to safe housing.