Bilingual Customer Service Representative

As a Bilingual Customer Service Representative at Nielsen, your responsibilities include conducting phone surveys, collecting data, and providing exceptional customer service. You will connect with panelists and customers primarily in English and Spanish, ensuring you adhere to high performance and quality standards while troubleshooting basic issues and maintaining confidentiality.

To excel as a Bilingual Customer Service Representative at Nielsen, candidates should possess fluency in both English and Spanish, have experience in customer service or call centers, and be comfortable with technology. Strong communication and multitasking skills are essential, and a self-motivated attitude is a must for working independently.

At Nielsen, the work environment for a Bilingual Customer Service Representative is dynamic, flexible, and supportive. You will split your time between the modern office equipped with amenities like a gym and remote work, allowing for a balance that suits your lifestyle and schedule.

Nielsen offers an attractive benefits package for Bilingual Customer Service Representatives in Tlaquepaque, which includes grocery vouchers, financial support for internet connectivity, a savings fund, major medical coverage, life insurance, vacation bonuses, and flexible working hours to accommodate your needs.

At Nielsen, we invest in the professional development of our Bilingual Customer Service Representatives through comprehensive training programs that equip you with the necessary skills and knowledge. Continuous support and guidance are integral to helping you grow within the company and succeed in your role.

When faced with a difficult customer call, it's essential to remain calm and empathetic. Acknowledge their concerns, listen actively, and reassure them that you're here to help. Use your bilingual skills to communicate the resolution clearly, and follow up with additional resources if necessary.

In an interview, it's effective to describe a specific instance where you went above and beyond for a customer. Focus on how you identified their needs, created a positive interaction, and ultimately resolved their issue successfully, emphasizing your bilingual communication ability as a key asset.

To maintain confidentiality, I ensure that I only access customer data that is necessary for assisting them. I follow company protocols strictly, use secure systems, and never discuss sensitive information outside of the appropriate channels, demonstrating my integrity and professionalism.

In a busy contact center environment, I prioritize tasks based on urgency and importance. I keep a structured to-do list and use tools to manage my time efficiently, ensuring that I address the most pressing customer inquiries first while juggling other responsibilities.

I am motivated by the satisfaction of helping others resolve their issues and enhance their experience. Being able to communicate in both English and Spanish allows me to extend that satisfaction to a broader audience, making a positive impact on their day and reinforcing my commitment to customer service excellence.

My experience with technology includes using various customer service platforms and communication tools. I am comfortable navigating software systems for managing calls and data, which allows me to focus more on providing great service. Sharing this knowledge can enhance the efficiency of customer interactions.

Effective communication in a bilingual role relies on clarity and understanding. It’s essential to be attuned to nuances in both languages and adjust your communication style based on the customer's needs. Actively listening and confirming understanding can greatly enhance engagement and service quality.

To maintain my motivation during repetitive tasks, I set small goals for myself and track my progress. I also rotate responsibilities if possible and remind myself of the greater impact my work has on the customer experience, which fuels my commitment to excellence.

Meeting performance and quality standards involves a blend of preparation, focus, and self-assessment. I consistently review my calls, request feedback from supervisors, and apply best practices, ensuring that I adapt and improve my performance continuously.

I am excited about the opportunity to work for Nielsen because of its commitment to impact and innovation in the media landscape. The company's values align with my own, and I believe that my bilingual skills and passion for customer service will allow me to contribute meaningfully to the team.