Account Executive - Manager

An Account Executive - Manager at NielsenIQ is responsible for managing accounts and driving sales within the local market. You will collaborate across various business units during pre-sales through to renewal stages. Additionally, you’ll educate clients about our product portfolio, ensure seamless onboarding for new customers, and drive usage of the gfknewron platform, demonstrating clear ROI to stakeholders. Your role also requires delivering insightful presentations and gathering client feedback to continuously improve our offerings.

To qualify for the Account Executive - Manager position at NielsenIQ, candidates should ideally have 2-3 years of experience in consulting, market research, or a similar field. A Master’s or Bachelor’s degree is preferred, along with a strong command of English. Understanding the sales process for durable goods and technology clients is essential, as well as having excellent presentation skills and a commitment to client service.

As an Account Executive - Manager at NielsenIQ, your contribution to client success is multifaceted. You will act as a strategic partner, providing tailored insights and premium service to clients. By driving client engagement with our gfknewron platform and delivering presentations that align with their business goals, you’ll help them see the tangible value of our offerings. Your efforts in onboarding clients and facilitating their understanding of our products will directly enhance their product adoption and overall satisfaction.

The ideal Account Executive - Manager at NielsenIQ should possess robust communication and presentation skills to effectively engage with clients at various levels. A proactive, client-obsessed approach is vital, along with creativity to analyze and address real-world business problems. Additionally, the ability to work collaboratively within a multi-disciplined teams while being adaptable in a fast-changing environment is essential for success in this role.

At NielsenIQ, the work environment is designed to be flexible and supportive, emphasizing team spirit and collaboration. We encourage our employees to engage actively with their colleagues and promote a culture of learning, offering resources like LinkedIn Learning and volunteer time off. Expect a dynamic atmosphere where your contributions directly impact client success and organizational growth, making every day meaningful and rewarding.

When addressing your experience with account management, focus on specific accounts you managed, the strategies you implemented, and their outcomes. Highlight any success stories related to increasing sales or improving client satisfaction. Mention the importance of understanding client needs and how you engaged with them to build long-lasting relationships.

For onboarding and training, explain your structured process that includes initial assessments, tailored training sessions, and ongoing support. Discuss how you ensure clients are fully engaged and understand the features that best meet their needs. Provide examples of how your training has led to successful client adoption of products.

Discuss multi-faceted strategies such as regular check-ins, personalized dashboards showcasing ROI, and creating compelling use cases that illustrate value to decision-makers. Talk about understanding the client's specific challenges and how you emphasize product features that serve those needs while fostering a culture of engagement.

Share a detailed account of a presentation where you tailored content to address specific client needs. Focus on your preparation, how you engaged the audience, the information you provided, and the results that followed. Emphasize your ability to simplify complex information and make it actionable.

When addressing client objections, illustrate your active listening skills and how you empathize with their concerns. Explain your approach in reviewing the objection, addressing it with factual responses and solutions, and providing follow-up support to reassure the client moving forward.

Key components include consistent communication, transparency, and responsiveness to their needs. Share insights on the importance of knowing your client well and anticipating their requirements, as well as being proactive in offering solutions to enhance their experience.

Illustrate your approach to staying informed through industry journals, professional networks, webinars, and continuous training. Highlight how you apply this knowledge in conversations with clients to add value and position yourself as a knowledgeable partner.

Discuss a specific instance where effective collaboration with sales, operations, or product teams led to achieving a significant client goal. Emphasize the communication channels you established, the role each team played, and how your combined efforts succeeded.

Share your intrinsic motivations including the drive to solve client challenges, the satisfaction of delivering exceptional service, and a passion for the industry. Discuss how these motivators fuel your aspirations to meet and exceed client expectations.

Explain your approach to address dissatisfaction, which should include actively listening to the client's concerns, validating their feelings, and swiftly working on a resolution while involving relevant teams if necessary. Follow up to ensure the issue is resolved and the client feels valued.