Operations Manager - Training - West Coast Omni Center
Job Description
The Operations Process Training Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The Operations Process Training Manager is responsible to deliver on overall training program executions, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
In this role you will work closely with operations managers and your team of trainers to onboard, develop, and maintain skills and processes amongst current and new team members. You will aid in the activation of all new or updated processes. This will be accomplished through building high performing teams and through ensuring all aspects of the training program are executed.
A Day in the Life…
Drive results: Support the business strategy or driving results for overall safety, quality, and performance.
Build Teams: Lead, develop, and grow the performance of a team of trainers.
Collaborate with business partners: Collaborate closely with operations and human resource leadership to maintain a focus on top business objectives and initiatives as well as to escalate key status updates.
Guide progress: Ensure milestones and program methods and practices are being met. Where there are gaps, effectively highlight concerns, impact, and potential solutions.
Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies
Drive KPI metrics as well as 4DX and facility performance scorecards.
You own this if you...
3-5 years of warehouse experience in a managerial role, training role or equivalent relevant experience
Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
Strong knowledge of warehousing Key Performance Indicators (KPIs)
Hands on experience with warehouse management software and databases
Ability to analyze data and determine actions based on improvement opportunities
Strong partnership and relationship development skills
Excellent verbal and written communication skills
Ability to navigate through ambiguity
Ability to work a varied set of times and days to meet the business needs
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
California: $75,500 - $122,000 Annually
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you’re passionate about developing high-performing teams and optimizing operational processes, then the Operations Manager - Training at Nordstrom’s West Coast Omni Center in Riverside, CA might just be the perfect fit for you! In this leadership role, you'll take charge of our comprehensive training programs, guiding a dedicated team of trainers to ensure they effectively onboard and develop both new and existing team members. Your day will be dynamic, focusing on not just delivering training, but also driving results in safety, quality, and overall performance. You’ll work hand-in-hand with operations managers and HR leadership, collaborating to align with the company’s top objectives. By monitoring key performance indicators and leading continuous improvement initiatives, you'll ensure that our operations not only meet but exceed our standards. Your experience in warehousing, combined with your skills in coaching and performance management, will allow you to positively impact the company's bottom line by keeping training aligned with business strategies. You’ll use your strong analytical skills to examine data, spot trends, and propose effective solutions to meet financial standards and budgetary goals. Plus, with a comprehensive benefits package and a culture that prioritizes employee well-being, you’ll find a supportive environment that encourages your professional development. If you have a knack for building relationships and fostering a culture of growth, we want to hear from you!
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At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated people who work...
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