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Operations Support Specialist

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Description

Summary: The Operations Support Specialist plays a critical role in supporting the Bank's operational functions by delivering exceptional service and setting a standard for excellence. This position is responsible for completing tasks outlined in the department assignments matrix, which may include reviewing reports, maintaining documentation, and processing various operational items.

The role requires proficiency in utilizing multiple systems, with a strong understanding of their functions and appropriate application. The Operations Support Specialist provides support to all Division staff members and customers, consistently demonstrating professionalism, accuracy, and a commitment to operational excellence.

Requirements

Essential Duties & Responsibilities

Uphold and model the Bank’s Mission, Vision, and Core Values by delivering timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
Post incoming wire transfers that do not automatically post; verify beneficiary name against the account holder in Premier and communicate irregularities to Management and/or the Customer Service Team prior to posting.
Process outgoing branch wire transfers following written procedures; confirm form accuracy and approval, input transfers in Payments Exchange, ensure adherence to cutoff times, and maintain proper records on the Bank’s network.
Accept and process debit card applications; review for accuracy, input requests, track orders, and escalate issues related to Premier, EFT, or card vendors. Review alerts and reports, communicate findings to relevant departments, suggest system improvements to the Operations Support Manager, and provide branch system training as needed.
Receive and manage Regulation E claims and unauthorized debit transaction requests; log, track, and escalate potential loss scenarios to the Operations Support Manager.
Accept and process legal requests including garnishments, levies, and account liens; ensure accurate documentation, logging, and timely handling.
Complete Federal Reserve adjustments received via ViewPointe, ensuring appropriate recording and communication.
Manage rollover requests and disbursements for existing CDARS clients; monitor approaching maturities, place new orders, and communicate with internal teams and clients to meet system deadlines and service level agreements (SLAs).
Open new Demand Deposit Marketplace (DDM) accounts; configure and troubleshoot both simple and complex sweep arrangements.
Handle daily EIM (Exception Item Management) processing including Non-Post, NSF, and Stop Payments; report large return items and exceptions to Management and relevant branches.
Track and submit IOLTA (Interest on Lawyers' Trust Accounts) interest payments.
Review, process, and track various ACH transactions including IATs, corrections, death notices, prenotifications, returns, micro-entries, and errors.
Monitor branch-issued cashier check reports; identify irregularities, communicate with branches, and place stop payments when needed.
Provide superior internal and external customer service, consistently supporting the Bank’s standards of service excellence.
Perform other duties as assigned

Required Qualifications

High school diploma or general education degree (GED).
2+ years direct experience processing, entering, and verifying domestic and FX wire transfers, prefer FiServ Wire Exchange software or FRB experience, and FiServ Premier.

Preferred Qualifications

Strong organizational skills required; ability to meet deadlines and handle multiple tasks simultaneously
Thorough knowledge of bank policies and procedures
Knowledge of finance, accounting, budgeting, and cost control principles
Knowledge of federal and state financial regulations
Proficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); internet; email; and bank software.
Effective oral and written communication skills

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Operations Support Specialist, Northwest Bank

As an Operations Support Specialist at a leading bank in Boise, Idaho, you will be at the heart of our operational excellence and customer service. Your daily activities will include a variety of tasks such as processing wire transfers and handling debit card applications, ensuring everything runs smoothly behind the scenes. You'll dive into our systems, verifying accuracy and communicating with customers and team members to address any operational needs. What’s great about this role is that you’ll not only uphold our Bank’s Mission, Vision, and Core Values but also have the opportunity to suggest improvements and engage in system training. Your expertise will make a direct impact, as you process legal requests, manage transactions, and monitor exception items, contributing to our high standards of service. If you have experience with financial transactions, a keen eye for detail, and a commitment to excellence, then this position could be the perfect fit. We pride ourselves on fostering a collaborative environment and we’re looking for someone who brings strong organizational skills and a proactive approach to problem-solving. Join us and be part of a team that values your input and encourages your professional growth while making a meaningful difference in our customers' financial journeys!

Frequently Asked Questions (FAQs) for Operations Support Specialist Role at Northwest Bank

What are the essential responsibilities of an Operations Support Specialist at this bank?

The Operations Support Specialist at our bank has the crucial responsibility of managing various operational tasks. These include processing incoming and outgoing wire transfers, handling debit card applications, managing Regulation E claims, and ensuring compliance with legal requests such as garnishments and levies. The role also involves maintaining documentation, training other staff members, and providing outstanding service to both internal and external customers.