Product Support Manager (0038)

The primary responsibilities of the Product Support Manager at OCT Consulting, LLC include providing Product Support services to the DCSA, handling programmatic support tasks such as planning procurement actions and assessing future requirements, and managing logistics support functions for IT systems. Additionally, the manager will be deeply involved in documentation planning, risk analysis, and interfacing with senior management to ensure smooth operations across various acquisition programs.

To be considered for the Product Support Manager position at OCT Consulting, LLC, applicants must have at least eight years of experience managing responsibilities related to cost, schedule, performance, and risk within an acquisition program. Furthermore, candidates must be U.S. citizens with a Department of Defense SECRET clearance, showcasing the trust and responsibility expected in this high-level role.

OCT Consulting, LLC is committed to the professional growth of all employees, including those in the Product Support Manager role. Employees have access to numerous training benefits, mentorship programs, and opportunities to engage in projects that align with their career goals. This dedication allows staff to grow based on merit and skills, creating a fulfilling work environment where accomplishments are acknowledged and nurtured.

The Product Support Manager at OCT Consulting, LLC enjoys a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with employer contributions, paid time off, and standard government holidays. Additional offerings include life insurance and short- and long-term disability benefits, ensuring a supportive and secure environment for all employees both in their personal and professional lives.

The Product Support Manager role at OCT Consulting, LLC is a funded position set to begin on March 1, 2025. This timeline indicates an immediate need to fill the role, making it crucial for interested candidates to apply promptly and showcase their relevant qualifications and experience.

Certainly! In my previous roles, I managed product support activities related to defense acquisition, focusing on ensuring compliance with established standards and timelines. I worked closely with cross-functional teams to monitor performance metrics and deliver innovative solutions to optimize operational readiness.

My approach to prioritizing tasks involves using project management tools to assess deadlines, resource requirements, and potential risks. I focus on aligning my priorities with overall project goals while maintaining open communication with stakeholders to ensure transparency and timely adjustments when needed.

One challenging situation involved logistics delays for a critical IT system. I collaborated with suppliers to identify issues, re-evaluated timelines, and implemented contingency plans to mitigate risk. By fostering communication and adapting our strategies, I successfully ensured project goals were still met.

I ensure compliance by staying updated with the latest acquisition regulations and integrating best practices within our processes. I regularly conduct training sessions for the team and utilize checklists and documentation reviews as part of our compliance strategy to maintain rigorous standards.

I view teamwork as crucial for success. I prioritize open, proactive communication with senior management, presenting data-driven insights while remaining receptive to their feedback. I promote a collaborative environment where all team members feel valued and informed about project developments.

I have a solid background in risk management, utilizing techniques like risk assessments, SWOT analyses, and mitigation strategies to identify and address potential challenges. My focus is on creating actionable risk management plans that integrate seamlessly into the overall project framework.

I employ various project management tools to create detailed schedules with clear milestones. I utilize Gantt charts and regular progress meetings to track timelines and facilitate adjustments if risks or delays arise, ensuring projects remain on target.

The key to successful product support lies in understanding users' needs and integrating effective feedback loops. By fostering relationships within the organization and customer base, we can enhance support offerings while ensuring that product strategies align with operational goals.

To balance administrative duties and technical tasks, I categorize my responsibilities based on importance and urgency. By establishing a well-structured schedule and leveraging tools for task management, I ensure that both administrative functions and technical deliverables receive the attention they deserve.

I am motivated by the impact product support management can have on enhancing the effectiveness and efficiency of defense programs. Knowing that my contributions directly support our nation's defense initiatives drives me to continually seek improvement and innovative solutions within the field.