UTIL FIELD SVC TECH

As a Util Field Svc Tech at the Public Works Commission in Fayetteville, your main responsibilities include inspecting and maintaining water and electric meters, responding to customer inquiries, performing field activities within a Work Management System, and addressing emergency situations. You'll also have the opportunity to log work orders, replace and install meters, and utilize advanced technology to gather data on meter functionalities.

To become a Util Field Svc Tech with the Public Works Commission, candidates should possess at least a high school diploma or equivalent. Additionally, having a valid North Carolina Driver’s License is crucial. The position requires practical skills in meter operations, safety regulations, and basic knowledge of GIS systems, which will be essential for effectively performing your duties.

Util Field Svc Techs at the Public Works Commission use various tools and equipment, including Mobile Data Terminals, hand tools, voltage meters, and AMI programming devices. You'll also be operating a company vehicle to complete fieldwork, and you will need to maintain an inventory of equipment and materials required for service activities.

On-call availability is an essential aspect of the Util Field Svc Tech position at the Public Works Commission. Technicians are required to respond to emergencies pertaining to metering services promptly. Extended hours may be necessary, particularly when major issues arise, ensuring that our community's utilities remain functional and safe at all times.

Opportunities for growth as a Util Field Svc Tech with the Public Works Commission are not limited just to technical skills. The role allows you to enhance your problem-solving abilities, customer service skills, and technical knowledge of utility systems. As you gain experience, there may be avenues for advancement into supervisory roles or specialized technical positions within the organization.

When answering this question, it's beneficial to highlight specific instances where you've inspected meters, mentioning the techniques and tools you used as well as any issues you encountered. Demonstrating your attention to detail and understanding of meter functionality can also showcase your skills effectively.

To answer this question, provide examples of how you actively listen to customer concerns and communicate solutions. Talking about situations where you've turned a negative customer experience into a positive one by resolving issues can illustrate your customer service approach and problem-solving abilities.

Responding to this question involves discussing specific safety regulations you adhere to while on the job, such as wearing protective gear and following guidelines for handling electric equipment. Sharing experiences about how you've safeguarded both yourself and the public can demonstrate your serious commitment to safety.

When addressing this question, describe your method for prioritizing tasks based on urgency and service impact. You can also highlight your ability to use tools such as workload management systems that help you stay organized and efficient, ensuring that critical work gets completed promptly.

Discuss the systematic approach you take when troubleshooting meter reading units. Mention how you evaluate different components and perform tests to identify issues, emphasizing your analytical skills and technical expertise in resolving these types of problems.

For this question, explain your experience with organizing and maintaining records, particularly how you use tools like Excel. Highlight any systems you've used to track service requests, repairs, and inspections, demonstrating your attention to detail and commitment to efficient record-keeping.

Talk about your familiarity with GIS systems and how you've used them to locate meters, analyze geographic data, or improve service delivery. Providing specific examples of how GIS has benefited your previous roles can show your tech-savviness and readiness to use these tools effectively.

To effectively answer this question, recall a challenging scenario, detail the steps you took to resolve it, and explain the outcome. This demonstrates your problem-solving skills, resilience, and capacity to handle pressure while maintaining quality service.

Share your thoughts on key qualities such as attention to detail, strong communication skills, or technical knowledge. Elaborate on why these traits are vital for accessing and resolving issues in utility services and how you embody them in your professional conduct.

Mention various ways you stay informed, such as attending training sessions, enrolling in professional development courses, or following industry publications. This shows your commitment to continuous learning and your proactive approach to keeping up with technological advancements in your field.