Resident Liaison - Overnight

As a Resident Liaison - Overnight at Onni, you'll be responsible for greeting guests and overseeing their check-in and check-out processes. You'll coordinate housekeeping schedules, manage service delivery, and ensure all guest requests are attended to promptly. Additionally, you'll diffuse conflicts, plan resident events, and assist with various administrative duties, all while maintaining a welcoming environment for residents and guests alike.

To apply for the Resident Liaison - Overnight role at Onni, you should have at least a High School diploma, while college courses in Hospitality Management are preferred. Proficiency in MS Office applications such as Word, Excel, and Outlook is essential. Strong customer service skills, excellent communication abilities, and a knack for working in a fast-paced environment are crucial to thrive in this role.

Working as a Resident Liaison - Overnight at Onni provides a variety of perks and benefits. You'll enjoy competitive pay, a comprehensive benefits package including health savings accounts, an annual education allowance, and a generous referral program. Plus, you'll get access to team-building events and discounts at our hotels, ensuring a fulfilling work-life balance.

A successful Resident Liaison - Overnight at Onni should possess excellent interpersonal skills, great attention to detail, and the ability to multitask effectively. Being organized and having strong time management skills are essential. Additionally, a positive attitude, professionalism, and a commitment to exceeding guest expectations will contribute greatly to your success in this role.

At Onni, we foster a collaborative and fun company culture that prioritizes teamwork. As a Resident Liaison - Overnight, you will participate in various team-building events and activities. Our management is dedicated to supporting employees through systemic feedback, professional development opportunities, and encouraging a work-life balance, ensuring that everyone thrives in their roles.

When answering this question, focus on a specific incident that highlights your problem-solving skills and ability to go above and beyond for guests. Detail the situation, your response, and the positive outcome that followed. This showcases your commitment to outstanding service, which is crucial for the Resident Liaison role at Onni.

For this question, explain your approach to conflict resolution. Emphasize the importance of listening first, remaining calm, and finding common ground. Highlighting a past experience where you successfully diffused a tense situation will strengthen your answer.

Discuss your methods for task prioritization, such as creating to-do lists, setting deadlines, or utilizing software tools. Use an example from a past job where you managed multiple responsibilities effectively under pressure to demonstrate your skills.

Highlight your communication skills by explaining how you would document guest preferences and feedback accurately. Discuss your experience in sharing information with teams and ensuring feedback is incorporated into service improvements.

Key qualities may include strong communication skills, empathy, attention to detail, and the ability to remain calm under pressure. Emphasize how you possess these traits through specific experiences, showcasing how they’ll help you succeed in the role at Onni.

Provide an example of teamwork, detailing the goal, your role within the team, and the strategies used that led to success. This shows your collaborative abilities, which are essential for a Resident Liaison working closely with various departments.

Discuss your passion for hospitality and how seeing satisfied guests motivates you to give your best. Share personal stories or experiences that emphasize your dedication to creating memorable experiences for residents and guests at Onni.

Mention the importance of a warm and engaging introduction. Explain that you would take the time to personally welcome the resident and share valuable information about the community and the amenities available, creating an immediate sense of belonging.

Share your strategies for maintaining composure during busy times, such as taking deep breaths, prioritizing tasks, or collaborating with colleagues. Providing an example of how you successfully managed pressure in a previous team setting would add weight to your answer.

Explain your planning process, including how you gather input from residents, set objectives, and coordinate logistics. Mention any past experiences where you successfully organized events that fostered community engagement, highlighting your creativity and attention to detail.