Senior Staff IT Systems Engineer

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are looking for a talented full stack infrastructure engineer with a mix of software and systems knowledge who will be responsible for overall supportability and maintainability of critical IT Infrastructure and applications. As a member of a senior technical staff consisting of experts in many adjacent areas (Windows, Linux, VMWare, SQL, Storage), you will be part of the next generation IT Infrastructure team working on business critical IT initiatives.

The ideal candidate will be passionate about an operations role that involves deep knowledge of both the application and the product, and he/she will also believe that automation is a key component to operating large-scale systems.

Your Impact

• Support systems infrastructure, hardware, and software, including: analysis, planning, design, development, implementation, provisioning, upgrade and day-to-day operations
• Create best practices and take charge of build decisions, infrastructure and systems software design on larger, more complex systems to achieve strategic objectives
• Execute Detail Design tasks, create associated deliverables and advise on right-sizing decisions for infrastructure, software solutions, and services
• Automate monitoring and other workflow processes to increase efficiencies for projects and operations
• Deliver complex projects or phases of significant projects by being the main technical owner and by coordinating the efforts of technical support staff in the performance of assigned projects
• Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures Investigates and resolves matters of significance
• Provide L3 (Highest level) of technical support by handling systems-related issues
• Manage and support Active Directory (Directory Services, DFS, DNS, GPO)
• Be the subject matter expert for VMware ESX, Horizon, Microsoft 2008/2012, Clustering and other related technologies

Your Experience 

• 7+ Years of Windows system experience on mission-critical, enterprise level in a complex, highly virtualized enterprise environment - Experience with Linux will be a plus
• Extensive knowledge (7+ years experience) of implementing and supporting Microsoft Windows technologies (2008/2008R2/2012/2012R2 Server Operating Systems)
• Expert knowledge of development and implementation of GPOs, Server hardening and Microsoft Clustering technologies
• Expertise in implementing and deploying VMware ESX, VMWare Virtual Center, Virtual Desktop Infrastructure (Horizon)
• Experience working with cloud environments such as Amazon AWS, Azure, O365 etc.
• Experience in working with various block/file storage arrays and iSCSI based Storage Area Networks (Fabric Management)
• Familiarity with Splunk would be a plus
• Must have a passion for automation, experience with PowerShell, Ansible or similar configuration management tools to manage infrastructure as code
• Experience with automated monitoring and software distribution (LANDesk\JAMF advantage)
• Good understanding of Network, Firewalls, load balancers, and complex network designs
• Passion, drive, energy, a sense of humor and a great attitude!
• BA/BS in Computer Science, Information Technology or the equivalent combination of work experience required or equivalent military experience required

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $131,000/YR - $213,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.