Senior HR Generalist

Company Overview:

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video.

As we continue aiding growth and expansion, we seek an experienced Senior HR Generalist to join our team.

Position Summary:

As a Senior HR Generalist at Panopto, you will play a critical role in being the lead support structure for various HR functions within the organization that oversee and manage the entire employee life cycle and company culture. This role is multifaceted with large scale impact on the business and will have an opportunity to own broad scope HR and Employee Experience activities from ensuring compliance with labor laws to promoting programs to foster a positive work environment. The scope of accountabilities includes people operations, talent management, and employee engagement for a full time global employee base of 150 employees across US, EMEA, and APAC.

Work you’ll do:

In this role, you will own:

Onboarding:

New Hire Orientation: Lead the development and management of the new hire orientation program, ensuring a seamless onboarding experience for employees. Facilitate orientation sessions to communicate company values, policies, and expectations. Continuously improve the onboarding process to ensure new hires are integrated smoothly and effectively into the organization.

Employee Engagement: 

Design and implement strategies to enhance employee engagement and satisfaction. Organize employee events, recognition programs, and initiatives to promote a positive workplace culture. Design and administer employee surveys to gather feedback and identify areas for improvement. Analyze survey results and develop action plans based on feedback. Support organizational change initiatives by providing HR expertise and guidance. Help employees navigate and adapt to changes within the company.

Performance Management: 

Oversee the performance management cycle. Collaborate with managers to establish performance goals and expectations. Guide the performance review process, providing assistance and feedback to drive continuous improvement. Develop and implement succession planning strategies to ensure a strong pipeline of talent for key positions within the organization.

Career Development: 

Work closely with employees to identify career goals and development opportunities within the organization. 

Develop, implement, and manage career tracks, role architecture, and development programs to promote employee growth. Design and deliver training programs to enhance employee skills and knowledge. Identify training needs and create development plans for employees. Partner with the talent acquisition team to develop and implement recruitment strategies for attracting and retaining top talent.

People Operations: 

Oversee day-to-day HR operations, including record-keeping, data management, and HRIS maintenance. 

Manage employee relations, addressing concerns and conflicts in a timely and effective manner. Act as a point of contact for complex employee relations issues. Investigate and resolve disputes, grievances, and other HR-related issues.

Ownership of HR systems and development of efficiencies and streamlining the employee experience.

Develop, implement, and update HR policies and procedures to ensure compliance with federal, state, and local employment laws and regulations.

Lead initiatives to promote diversity and inclusion within the organization. Develop programs and policies that support a diverse workforce.

Use HR data and analytics to inform decision-making and track the effectiveness of HR initiatives. Provide regular reports to senior management on HR metrics.

Collaborate with senior leadership to develop and implement HR strategies that align with the company's business goals and objectives.

Oversee relationships with external HR vendors and service providers. Negotiate contracts and ensure that services meet the organization's needs.

Promote a safe and healthy work environment by developing and implementing health and safety programs and policies.

Total Rewards: 

Advance and administer employee benefits programs, ensuring compliance, timely communication and strategic review of benefit packages and total rewards. Serve as the main point of contact for employee inquiries related to benefits. Lead and manage the Total Rewards function, ensuring competitive and comprehensive compensation and benefits packages. 

Develop and implement strategies for compensation, benefits, and rewards programs that align with the company's goals and objectives, promoting employee satisfaction and retention. Conduct regular compensation analyses to ensure market competitiveness. Recommend adjustments to pay structures and compensation practices as needed.

HR Business Partnership: Collaborate with business leaders to comprehend departmental needs and align HR strategies. Provide HR assistance and guidance to managers, fostering strong partnerships across the organization.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of progressive experience in HR roles or educational equivalent
• Strong comprehension of HR best practices and employment laws.
• Excellent communication, relational, and problem-solving skills.
• Proficiency in Google Workspace, MS Office Suite (Word, Excel, PowerPoint, SharePoint), and other office software.
• Excellent organizational and time management skills.
• Strong communication and interprofessional abilities.
• Ability to handle confidential information with discretion and professionalism.
• Detail-oriented, proactive, and able to work independently.
• Adaptability and ability to work well under pressure in a fast-paced environment.
• Ability to prioritize and handle multiple assignments at any time while maintaining commitment to deadlines.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.

• Master’s degree or advanced certification in Human Resources, Business Administration, or related field a plus.
• SHRM or HRCI certification is a plus.
• Prior experience in a fast-paced software technology company is a plus
• Prior experience with private equity and acquisition integration is a plus.
• Prior experience with organizational design and headcount planning is a plus.

The Team: 

The Employee Experience is at the forefront of our priorities at Panopto. The team is committed to enhancing the Employee Experience and cultivating a thriving work environment by fostering connection and empowering growth amongst our employees. The EX team serves our employees and leaders by delivering and executing strategic HR initiatives centered around workforce enablement, culture development, and employee value. They are the central location for general employee questions regarding onboarding, benefits, performance management, goals, development, hiring, and recruiting.

Our people and culture

Panopto’s mission is to help anyone share knowledge using video. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.

Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown. 

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.