Head of Engineering - Product Platform (f/m/d)*

As the Head of Engineering for the Product Platform at Parloa, you will lead multiple engineering teams, define and execute the technical strategy, and ensure our platforms meet high standards of performance and reliability. Your role involves mentoring engineering managers, driving cross-functional collaboration, and overseeing operational excellence to support AI-driven customer interactions.

Candidates for the Head of Engineering role at Parloa should have over 10 years of engineering experience, with at least 5 years in leadership roles managing engineering teams. A background in developing platform capabilities, distributed systems, and cloud infrastructure is essential, along with strong operational and strategic skills to align platform investments with business objectives.

The culture at Parloa is dynamic and collaborative, with a flat hierarchy that encourages open communication and the sharing of ideas. As a Head of Engineering, you'll be part of a diverse team of over 40 nationalities, where team events and social activities foster strong relationships and a supportive work environment.

Parloa is committed to the growth of its employees, offering training and development budgets that can be used for attending conferences and enrolling in courses. This ensures that as the Head of Engineering, you have access to resources that enhance your skills and keep you at the forefront of technology and leadership.

For the Head of Engineering position at Parloa, we are looking for candidates who demonstrate exceptional people leadership and a passion for developing high-performing teams. Other important qualities include the ability to navigate a fast-paced, growing environment, strong strategic execution skills, and a deep understanding of AI-powered products.

When answering this question, talk about your leadership style, examples of successful team leadership in previous roles, and how you foster collaboration and innovation within your teams. Mention any specific strategies you use to maintain team motivation and high performance.

In your response, outline your approach to collaboration with product managers and other stakeholders to develop a shared understanding of business goals. Discuss how you prioritize platform investments and measure their impact on overall business success.

Discuss the importance of best practices, regular feedback, and establishing a culture of continuous improvement. Share examples of initiatives you've implemented in previous roles that have successfully enhanced operational excellence and product quality.

Use this opportunity to share a specific scenario where you facilitated collaboration between teams. Highlight how you overcame obstacles, ensured alignment, and ultimately delivered positive results for the project or company.

Discuss your hands-on experience in working with cloud platforms, emphasizing specific projects where you managed or scaled distributed systems. Show your understanding of cost efficiency and performance management in these contexts.

Share a methodical approach to incident management, including quick identification, mitigation strategies, and learning outcomes. Highlight your past experiences managing critical services and the importance of preventive measures.

Respond by speaking about current industry trends, potential risks, and the need for evolving technology to meet customer expectations. Discuss your vision for addressing challenges in the AI sector and how you plan to innovate at Parloa.

Discuss the importance of creating a diverse and inclusive hiring process, ensuring cultural fit, and attracting top talent. Share strategies you have used for team building and maintaining high engagement levels among team members.

Show your understanding of the importance of work-life balance for team health and productivity. Discuss policies or practices you've implemented to support flexible working arrangements and promote employee well-being.

Share the resources you utilize to keep yourself informed about technological advancements, such as attending conferences, participating in webinars, and being part of professional networks. Highlight how this knowledge can benefit your role at Parloa.