Senior Product Designer

Senior Product Designer

Pathstream | US - Remote

Pathstream is hiring a Senior Product Designer. This is a full-time exempt role reporting to the Director of Product Design and Research.

WHAT WE DO

At Pathstream, we believe every organization’s frontline workforce holds incredible untapped potential. We are reshaping the way employees and managers on the frontlines excel in their careers. In today’s fast-changing tech landscape, our enterprise partnerships empower frontline teams to move beyond routine tasks—transforming them into strategic contributors, bridging the gap between back office and middle office, and building stronger connections with customers. The results? Businesses see a boost in productivity, employee retention, and customer satisfaction, while team members gain the skills and confidence to grow in their current roles and prepare for exciting future opportunities.

THE ROLE

As Pathstream expands its partnerships with Fortune 500 companies, we are seeking a Senior Product Designer to lead the design of intuitive and engaging experiences that drive employee success. In this role, you will take a holistic approach to problem-solving, crafting seamless onboarding, activation, and engagement solutions that empower employees to achieve their career goals.

You will collaborate closely with researchers, product designers, product managers, engineers, learning designers, career coaches, and executives—guiding projects from ideation to implementation. Your work will shape the employee journey by designing accessible and impactful experiences where users can interact with career coaches and track their skill development.

As a key contributor, you will elevate the standard of design excellence across both visual and interaction design, ensuring our platform meets user needs while delivering a best-in-class experience. If you’re passionate about creating meaningful, user-centric solutions that drive real impact, we’d love to hear from you.

Join us in designing a platform that transforms the careers of frontline workers and helps them achieve professional growth.

RESPONSIBILITIES

Expertise in Interaction & Visual Design

• Design user interactions that are intuitive, efficient, and accessible, enhancing the overall user experience.
• Apply systems thinking to design processes, determining when to leverage patterns and when to drive innovation.
• Analyze complex use cases and effectively communicate design intent through user flows, wireframes, and interactive prototypes tailored to different stakeholder needs.
• Identify, assess, and prioritize edge cases to ensure a seamless and inclusive user experience.
• Create visually compelling and functional interfaces that balance aesthetics with usability.
• Produce high-quality designs throughout the product lifecycle, from initial concept development to final handoff.
• Design for responsiveness and adaptability, ensuring seamless experiences across different devices and screen sizes.
• Develop and maintain design systems, contributing to consistency and scalability across products.

Understand Product Strategy

• Partner with product management to ensure design work aligns with overall product strategy and user needs.
• Balance business objectives with a deep understanding of frontline workers' needs, advocating for user-centered design solutions.

User Research & Insights

• Work closely with UX Researcher to conduct user research and interviews, gathering insights into the experiences, challenges, and needs of frontline workers.
• Leverage qualitative and quantitative data to inform design decisions and validate product ideas.
• Develop and apply a deep understanding of effective user experiences to support frontline workers in learning new skills.

Collaboration with Engineering & Product Management

• Collaborate closely with engineering and product management teams to uphold design intent and ensure a seamless development process.
• Deliver design specifications and assets while supporting implementation through ongoing communication and iteration.
• Manage and track design-related issues by filing bug tickets in JIRA, leading design QA, and assisting in the prioritization of design changes.

Facilitation & Presentation Skills

• Present and articulate design decisions and rationale to stakeholders and team members at all levels.
• Facilitate workshops and design reviews to gather feedback, align on goals, and build consensus.

Continuous Improvement & Innovation 

• Stay informed on design trends, tools, and best practices, introducing new ideas and techniques to enhance team workflows.
• Continuously refine and iterate on designs based on user feedback and data to improve usability and effectiveness.

ABOUT YOU 

• 5+ years of experience in product design on a B2B2C web application with a proven track record of collaborating within a product team to ship successful products.
• Experience working in a fully remote company.
• Proficient in user experience best practices, accessibility, responsive design, design systems, UX writing, industry standards for UX/UI design, and user testing methodologies.
• Highly proficient in Figma.
• Excellent communication, presentation, and collaboration skills.
• Thrives in a fast-paced, dynamic startup environment.
• Experienced in leading the end-to-end design process, particularly as it relates to optimizing, scaling, and refining an existing experience.
• Methodical with strong attention to detail.
• Self-directed and action-oriented.
• Open to feedback and continuously improving through collaboration.
• Strong design portfolio demonstrating expertise in both UX and UI, with a focus on solving complex problems through elegant design solutions.
• Skilled at understanding and prioritizing user and stakeholder needs to deliver impactful solutions.
• Comfortable navigating uncertainty and adapting methodologies to fit the problem space.
• An effective communicator and team player.
• Experience designing for diverse, non-traditional users is a plus (e.g., frontline or deskless workers).
• Experience with learning tech or behavior change tech is a plus.

WHAT WE OFFER

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Competitive salary commensurate with experience
• Zone 1 (San Francisco, New York City): $132,000-$156,000
• Zone 2: $119,000 - $140,000
• Zone 3: $106,000-125,000
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

SAN FRANCISCO FAIR CHANCE ORDINANCE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.