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Customer Technical Specialists

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Responsibilities

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.

Location: On-Site work at our Grand Rapids, MI location. Must have the ability to travel up to 25%.

Day to Day Work Responsibilities:

Responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cell-phones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment (STIP) adhering to contracted service level agreements.
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software, performance hardware and software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures to Peraton management .
Provide technical guidance for directing and monitoring information systems operations.

TSAImpact#

Qualifications

Basic Qualifications:

Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years relevant experience.
U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk-side IT support.
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
Ability to lift up to 40-50 pounds installing IT equipment.
Ability to push/pull carts transporting equipment.

Preferred Qualifications:

Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
Ability to communicate in a professional manner with senior executive government staff.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Average salary estimate

$39000 / YEARLY (est.)

min

max

$30000K

$48000K

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What You Should Know About Customer Technical Specialists, Peraton

At Peraton, we're excited to invite you to apply for the role of Customer Technical Specialist in our Grand Rapids location. If you enjoy hands-on technical work and supporting critical missions, this could be the perfect opportunity for you! As a Customer Technical Specialist, you'll play a key role in ensuring smooth operations at airports across the U.S., providing both remote and in-person support. Your day-to-day activities will involve troubleshooting a wide array of technologies like Cisco switches and various end-user devices while adhering to service level agreements. You'll help set up and configure new equipment, investigate and resolve connectivity issues, and maintain accurate inventory records. The role calls for a proactive mindset, as you'll also recommend enhancements and communicate effectively with senior government staff. We're looking for someone with a collaborative spirit who thrives in a fast-paced environment. If you're a qualified individual passionate about making a difference in national security and public safety, we want to hear from you! Join our dedicated team and support our mission of protecting our nation and allies!

Frequently Asked Questions (FAQs) for Customer Technical Specialists Role at Peraton

What responsibilities does a Customer Technical Specialist at Peraton entail?

The responsibilities of a Customer Technical Specialist at Peraton include providing technical support for various technologies, troubleshooting issues, coordinating software installations, and ensuring that all asset and configuration information is documented and current. The role requires you to assist end users at airports and be adept with both hardware and software to enhance operational efficiency.