Accounting Analyst, Order-to-Cash

As an Accounting Analyst, Order-to-Cash at Pilot, your main responsibilities will include managing the billing inbox for timely responses, ensuring invoice accuracy through Zuora, solving payment issues, and assisting with accounts payable tasks. You will also play a crucial role during month-end close procedures and support the accounting team with various ad-hoc projects.

To qualify for the Accounting Analyst, Order-to-Cash role at Pilot, you should have approximately 4 years of experience in accounting, with at least 2 years in audit at a Big 4 firm and 2 years in a high-growth technology startup. Familiarity with billing software like Zuora and strong project management skills are also essential.

The base pay range for an Accounting Analyst, Order-to-Cash at Pilot typically varies from $82,000 to $110,000 in San Francisco, CA. Compensation is influenced by factors like candidate experience, expertise, and market conditions, offering an attractive package that includes equity, 401(k) benefits, and health coverage.

At Pilot, you can expect a collaborative and vibrant work culture, where passion, dedication, and a proactive mindset are highly regarded. We prioritize employee development and well-being, providing flexible time-off policies and a friendly environment conducive to innovation and growth.

An Accounting Analyst, Order-to-Cash at Pilot should be proficient in Zuora for billing and invoicing, and have experience with accounting software such as QuickBooks Online and Bill.com. Advanced skills in Microsoft Excel—particularly with pivot tables and vlookups—are also key to effectively managing the role.

Discuss your previous roles where you managed accounts receivable, detailing specific tasks like invoicing, customer follow-ups for outstanding payments, and any improvements you made to streamline these processes. Highlight any software you used, such as Zuora, and how your efforts impacted cash flow.

Share your method for ensuring accuracy in billing, which may include steps like triple-checking invoices before they are sent, maintaining organized documentation, and utilizing tools like Zuora for invoice generation. Mention any experiences where your attention to detail was crucial in preventing financial discrepancies.

Detail your approach to addressing billing discrepancies, emphasizing your communication skills. Talk about how you would investigate the issue, involve relevant departments, and keep the customer informed throughout the resolution process to maintain strong relationships.

Discuss your previous involvement in month-end closes, focusing on your specific contributions, such as preparing journal entries, reconciling accounts, and working closely with auditors to ensure that everything aligns. Share techniques you used to meet deadlines and ensure accuracy.

Express your passion for joining Pilot and the reasons behind your interest in the company culture. Highlight any specific skills or experiences that align with their needs, such as your startup experience, familiarity with their technology stack, or your proactive work ethic.

Identify the accounting software you are most familiar with, such as Zuora or QuickBooks Online. Discuss any training or certifications you have, and how you've used these tools to improve efficiency or accuracy in your previous roles.

Illustrate your organizational skills by providing examples of how you prioritize tasks effectively. Discuss any tools or strategies you employ, such as to-do lists or project management software, to ensure that you're able to meet deadlines consistently.

Share details about a challenging accounting project, highlighting how you approached it, the obstacles you faced, and the outcomes. Emphasize teamwork, problem-solving, and your role in achieving a successful result.

Discuss your experience managing vendor payments, including the procedures you followed for invoice processing, vendor setup, and maintaining records. Highlight any challenges faced and how you deal with them to ensure timely payments.

Describe your approach to managing high volumes of billing inquiries. Talk about time management techniques you use, such as tiered responses or creating FAQs, while ensuring that quality does not suffer and customer satisfaction remains high.