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Lead Teller - Longmont

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail Banking organization, you will be based in Longmont, CO at the Longmont branch.

Bilingual (Spanish) Preferred

Job Description

  • Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
  • Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $32,198.00 – $59,800.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/15/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Average salary estimate

$45999 / YEARLY (est.)
min
max
$32198K
$59800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lead Teller - Longmont, PNC

At PNC, we're on a mission to create the best customer experience in the banking industry, and as a Lead Teller at our Longmont branch in Colorado, you'll play a pivotal role in that mission. Your days will be filled with coaching and mentoring a team of talented tellers, guiding them to deliver exceptional service while building strong relationships with our customers. We believe that financial wellbeing is crucial, so educating customers about their options and identifying banking opportunities is a big part of your role. You will not just lead by example; you’ll engage with customers directly, ensuring they feel valued and understood through personalized conversations. We’re looking for someone who is passionate about helping others, can manage multiple priorities, and isn’t afraid to leverage technology to enhance the customer experience. By performing lobby engagement activities, you'll help position PNC products that meet our customers’ unique needs. Your strong communication skills will be key in resolving any issues that arise and providing clear guidance to your team. If you're ready to step into a leadership role where your contributions truly matter, then this is the opportunity for you. Join us at PNC and help us continue building a culture that values diverse perspectives while fostering a sense of community and inclusion. Together, let’s make a difference in our customers' lives one interaction at a time.

Frequently Asked Questions (FAQs) for Lead Teller - Longmont Role at PNC
What are the key responsibilities of a Lead Teller at PNC in Longmont?

As a Lead Teller at PNC's Longmont branch, your primary responsibilities will include coaching and mentoring tellers to improve customer experiences, processing various customer transactions, and educating customers on banking options. You will also play a crucial role in identifying banking opportunities and making appropriate referrals to branch staff.

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What qualifications are needed to apply for the Lead Teller position at PNC in Longmont?

While a university degree isn’t required for the Lead Teller position at PNC in Longmont, successful candidates should have at least one year of related experience or product knowledge. Skills such as customer service, effective communication, and problem-solving are key attributes that will strengthen your application.

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Is bilingualism required for the Lead Teller role at PNC's Longmont branch?

Bilingualism, particularly in Spanish, is preferred for the Lead Teller position at PNC in Longmont, which will help you connect with a diverse customer base and enhance communication with clients who may prefer assistance in their native language.

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What skills are essential for a successful Lead Teller at PNC in Longmont?

Essential skills for a successful Lead Teller at PNC in Longmont include strong leadership capabilities, excellent customer service skills, detail orientation, and the ability to effectively manage multiple priorities. Additionally, a proactive approach to sales and understanding customer needs will be vital.

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What is the work culture like at PNC in Longmont for a Lead Teller?

The work culture at PNC in Longmont is inclusive and community-oriented. As a Lead Teller, you'll foster a team environment where employees feel respected and valued. PNC emphasizes collaboration to deliver the best customer experience, allowing you to contribute significantly to the bank’s success.

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Common Interview Questions for Lead Teller - Longmont
Can you describe your experience managing a team in a banking or customer service environment?

When answering this question, highlight specific examples from your past experiences where you successfully led a team, emphasizing your coaching style and how it translated to improved customer satisfaction. It's beneficial to quantify your impact with metrics, such as increased customer retention rates.

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How do you handle difficult customer interactions during a typical day?

Discuss your strategies for resolving conflicts, such as staying calm and actively listening to the customer's concerns. Provide concrete examples of how you've managed challenging situations in the past and turned them into positive experiences.

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What techniques do you use to engage customers in the branch?

Talk about the importance of building relationships with customers and describe techniques that you use, such as personalized greetings, asking open-ended questions to better understand their needs, and offering tailored banking solutions.

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What is your approach to coaching and mentoring junior tellers?

Emphasize your commitment to leading by example and providing regular feedback. Discuss how you would assess their performance, set development goals, and encourage a culture of continuous improvement among the tellers on your team.

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How would you identify banking opportunities during customer interactions?

Explain how you would identify needs by asking relevant questions and actively listening. Share examples of questions that draw out customer needs and how you would make tailored referrals based on their responses.

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How do you prioritize multiple tasks in a fast-paced banking environment?

Discuss your time management skills and methods for prioritizing tasks, such as creating daily checklists, utilizing technology to streamline processes, and holding brief team huddles to ensure alignment on tasks at hand.

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What role does technology play in enhancing customer experiences?

Mention specific technologies that enhance banking experiences, such as online banking and digital tools. Explain how you leverage these tools to educate customers and provide seamless service.

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Can you provide an example of how you improved a process in your previous role?

Share a specific process you identified as inefficient and the steps you took to improve it. Emphasize the outcomes, such as increased customer satisfaction or reduced wait times.

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How do you ensure compliance with banking policies and procedures?

Discuss your understanding of regulatory requirements and the importance of adhering to PNC policies. Describe your methods for keeping updated on changes and maintaining a culture of compliance among your team.

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What motivates you to succeed in a leadership role as a Lead Teller?

Talk about your passion for customer service and helping others succeed. Discuss how seeing your team excel, while positively impacting customer experiences, drives you to achieve your goals and contribute to PNC's mission.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

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