Automotive Claims Adjuster - job 1 of 2

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Protective is seeking a highly skilled and professional Automotive Claims Adjuster to join our remote team. In this role, you will be responsible for adjudicating claims, accurately receiving and assessing new losses, and documenting and investigating claims while maintaining an exceptionally high level of customer service. This position requires a strong analytical mindset, excellent communication skills, and the ability to work independently in a fast-paced environment.

• Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
• Authorize claims and answer a high volume of inbound calls.
• Process and complete all paperwork according to established procedures.
• Perform other job duties as assigned.

• Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Empathetic listening skills, good judgment, and critical thinking to determine when issues should be escalated.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.

• 2+ years of experience in an automotive service environment as an Automotive Technician or Service Writer/Advisor.
• Experience using various modern computer systems, software applications, and communication tools.
• Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
• Previous customer service experience in an inbound call center or similar environment is strongly preferred.
• Minimum of a high school diploma; some college education preferred.

• 40 hours per week, Monday to Friday, 7 AM - 7 PM CST/CDT, with a rotating Saturday every 6-8 weeks.
• Target Start Date: 5/12/2025

Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.

Employee Benefits:  

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.