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Part Time - Customer Service - Self Storage Manager - job 1 of 2

Company Description

Public Storage is the self-storage industry leader and we are Hiring Now!

Earn $17.00 Per Hour (Part-Time)

Flexible Hours / No Nights: We understand you have existing commitments. We will collaborate to create a schedule that works.  And with us, you'll never work late nights. 

Embrace 4-Hour Shifts: The ideal candidate can thrive with 4-hour shifts, like 10 am to 2 pm, or 1 pm to 5 pm.  We offering a diverse schedule that suits different preferences. 

First and Last Week: The first and last week of each month are prime time for us. During these weeks, expect the opportunity to flex your schedule up to 40 hours.

Full Benefits, Part-Time Hours: Unlock full benefits working just 20+ hours a week. If you are looking for the perks of full-time employment with the flexibility of a part-time schedule, you've found your match with Public Storage. 

Our Benefits

Total Rewards package available to our part-time team:

  • Steady 20 Hours per week. 4-6 hour shifts, 2-4 days, or (2) 8-hours shifts per week between the hours of 9:30 am and 6 pm (weekends only ‘til 5 pm). 
  • Our Part-Time employees become eligible for Benefits by working an average of 20+ hours - Benefits include:
    • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
    • Company paid life, accidental death insurance, and exclusive vendor discounts
  • Mileage reimbursement is provided when traveling between properties or other work-related tasks

Job Description

  • Our Property Managers get to work independently at multiple locations; spending time both inside and outside
  • We assess customer storage needs and make suggestions, including selling packing and moving supplies
  • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • Auditing cash drawers and making bank deposits are part of the daily business
  • We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

  • Ability to transport lift/move items weighing up to 35 pounds
  • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications

  • Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
  • Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available) 

Additional Information

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

Public Storage Glassdoor Company Review
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Public Storage DE&I Review
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CEO of Public Storage
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Joseph D. Russell, Jr.
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Average salary estimate

$17640 / YEARLY (est.)
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$17640K
$17640K

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What You Should Know About Part Time - Customer Service - Self Storage Manager, Public Storage

Are you ready to take on a dynamic role as a Part Time Customer Service Self Storage Manager with Public Storage in Aloha, Oregon? At Public Storage, we pride ourselves on being the industry leader in self-storage solutions, and we are excited to offer you a part-time position where you can thrive! With a pay rate of $17.00 per hour and flexible hours, this role accommodates your busy lifestyle, ensuring you won’t work late into the night. You can design your perfect work schedule with 4-hour shifts, whether you prefer 10 am to 2 pm or 1 pm to 5 pm. Plus, during the first and last week of each month, there’s an opportunity for more hours, sometimes up to 40! As a Self Storage Manager, you will enjoy full benefits while working just 20+ hours a week, including medical, dental, and vision coverage, as well as paid time off and a 401k plan. In your day-to-day duties, you’ll work independently at various locations, assessing customer needs, managing inventory through daily inspections, and handling cash transactions. The variety of tasks means you’ll spend time outdoors and keep up the property’s appearance, ensuring every customer has a sparkling experience. If you have a passion for customer service and enjoy working in a friendly and engaging environment, we would love to hear from you! Join us and be part of what makes Public Storage a great place to work!

Frequently Asked Questions (FAQs) for Part Time - Customer Service - Self Storage Manager Role at Public Storage
What are the key responsibilities of a Part Time Customer Service Self Storage Manager at Public Storage?

As a Part Time Customer Service Self Storage Manager at Public Storage, your primary responsibilities include assessing customer storage needs, conducting daily inspections of storage units, managing cash transactions, and maintaining the cleanliness and curb appeal of the property. You’ll also make reminder and collection calls to ensure customer payments are current while enjoying a vibrant work environment.

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What qualifications are required for the Part Time Customer Service Self Storage Manager position at Public Storage?

To qualify for the Part Time Customer Service Self Storage Manager role at Public Storage, candidates should have experience in customer service-oriented environments such as retail or hospitality. It's essential to possess a valid driver’s license and a reliable vehicle, as travel between multiple properties is a requirement. Physical ability to lift items up to 35 pounds and navigate outdoor environments is also necessary.

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What kind of training does Public Storage provide for new Part Time Customer Service Self Storage Managers?

Public Storage offers comprehensive training for new Part Time Customer Service Self Storage Managers, including product knowledge, customer service excellence, and operational procedures. You'll learn how to manage various aspects of the storage business and receive support to help you thrive in your role and provide fantastic service to customers.

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How flexible are the hours for the Part Time Customer Service Self Storage Manager at Public Storage?

The hours for the Part Time Customer Service Self Storage Manager position at Public Storage are very flexible. Employees typically work 4-hour shifts, with options like 10 am to 2 pm or 1 pm to 5 pm. Additionally, during peak times, you might have the opportunity to work more hours, accommodating your other commitments well.

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What benefits can Part Time Customer Service Self Storage Managers expect at Public Storage?

Part Time Customer Service Self Storage Managers at Public Storage enjoy a comprehensive Total Rewards benefits package, including medical, dental, vision insurance, a 401k plan with company match, paid time off, sick leave, and various discounts. This provides the perks of full-time benefits while working a part-time schedule.

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Common Interview Questions for Part Time - Customer Service - Self Storage Manager
What experience do you have that qualifies you for the Part Time Customer Service Self Storage Manager role?

When responding to this question, highlight any relevant customer service experience you have from previous jobs in retail, food service, or other service industries. Describe specific responsibilities you undertook, focusing on your ability to assess customer needs and provide solutions.

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How would you handle a difficult customer situation in the self-storage industry?

For this question, demonstrate your conflict resolution skills. Share a specific example of a challenging customer interaction and explain how you resolved the issue calmly and effectively, emphasizing your ability to empathize and communicate professionally.

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What is your approach to managing inventory as a Self Storage Manager?

Discuss your systematic approach to inventory management, including how you plan to conduct daily inspections and maintain accurate records. Emphasize your attention to detail and organizational skills, demonstrating your ability to ensure all items are ready for use and in good condition.

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Why do you want to work at Public Storage?

Articulate your interest in Public Storage by mentioning its reputation, workplace culture, and commitment to employee growth. Explain how these aspects align with your personal values and career goals, showcasing your enthusiasm for joining their team.

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How do you prioritize your tasks when managing multiple responsibilities at once?

Share your strategies for effective time management and prioritization. It’s helpful to explain how you assess urgent tasks versus routine responsibilities, providing an example of a situation where you successfully balanced multiple duties.

Join Rise to see the full answer
What are the physical demands of being a Part Time Customer Service Self Storage Manager?

Acknowledge the physical nature of the role—such as the need to lift items, walk between locations, and perform outdoor maintenance. If you have experience dealing with similar demands, mention that, and emphasize your ability to meet these physical requirements.

Join Rise to see the full answer
Can you give an example of how you've provided excellent customer service in a previous role?

Share a specific example that illustrates your dedication to customer service. Describe a situation where you went above and beyond for a customer, detailing how your actions positively impacted their experience.

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How would you keep the facilities clean and presentable?

Explain your understanding of the importance of cleanliness and aesthetics in maintaining a professional environment. Outline your plan for regular maintenance routines, including cleaning duties and attention to landscaping, to uphold high standards at Public Storage.

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What strategies would you use to encourage timely payments from customers?

Discuss your effective communication strategies, such as sending friendly reminders and having open dialogues with customers regarding their payment schedules. Highlight your ability to approach the topic tactfully while maintaining a positive customer relationship.

Join Rise to see the full answer
How do you ensure a safe environment for both customers and yourself at the storage facility?

Highlight your awareness of safety and security protocols that should be maintained in a self-storage facility. Discuss your understanding of proper operational procedures, conducting safety inspections, and ensuring that customers feel secure while utilizing the storage services.

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Since opening our first self-storage facility in 1972, we've grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable squ...

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DATE POSTED
April 4, 2025

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