Director - Business Control Officer – 1LoD - Loan Operations

What is the opportunity?

The Director - Business Control Officer 1LoD – Loan Operations will serve as the senior-most advisor and partner to loan operations on risk and control related activities and topics.  The role has a dual reporting relationship receiving day-to-direction from deposit operations leadership as well as being aligned to the Chief Controls Officer who is responsible for objective setting and strategic priorities.  This role supports identification of issues and helps to design and implement solutions providing insights based on industry practices and regulatory expectations.  This individual should offer challenge capability at the leadership table as a constructive and balanced partner to support alignment of business objectives with company risk appetite and applicable established risk limits.

What will you do?

• Effectively advise, help and support loan operations management with an informed and valuable risk and control perspective
• Work collaboratively with 2nd and 3rd line colleagues across disciplines in support of a strong control environment and an effective risk management practice
• Support the consistent and effective execution of key risk program activities including but not limited to Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Issue Management and Operational Losses, and other risk assessments to identify and quantify the risks and their associated controls
• Support the development of strong risk culture, risk conduct, and risk literacy in the first line
• Provide direction to control teams in support of organizational risk management priorities
• Act as a liaison between loan operations management and 1LoD risk shared services
• Support and facilitate audit and exam activities
• Develop expertise in relevant Royal Bank of Canada (parent) and RBC Bank’s policies and procedures and from time to time, assist in their enhancement
• Support and facilitate first line colleagues in the identification, design and enhancement of preventive and detective controls

What do you need to succeed?

Must-have

• Minimum 8 years of experience in first- or second-line risk and control functions
• Deep understanding of relevant laws rules and regulations related to loan operations
• Track record of successfully overseeing complex large-scale transformation programs ideally including regulatory remediation programs at mid-sized or large institutions
• Previous experience working in Commercial Banking environment providing advisory services on different domains such as lending operations and processes, lending regulatory compliance, credit cards management, etc. as well as residential real estate banking
• Project management or change initiative leadership experience
• Demonstrated ability to interact effectively internally and externally at executive management levels
• Ability to clearly articulate risk management concepts to non-risk professionals
• Bachelors’ degree, or equivalent combination of education and experience

Nice-to-have

• Risk management professional certifications
• Experience with Cross Border Banking

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

#LI-POST

#LI-Hybrid

Job Skills

Business Analytics, Decision Making, Financial Risk Management (FRM), Operational Delivery, Quality Management, Results-Oriented, Risk Management, Strategic Thinking

Additional Job Details

8081 ARCO CORPORATE DRIVE:RALEIGHRaleighUnited States of America40Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-03-282025-04-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.