Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

We are looking for a Data Analyst who will play a pivotal role in bridging data insights with strategic business decisions as Relay enters an exciting new chapter of growth. As we’ve grown, we need support from you in bridging the gap between data insights and strategic product or business decisions, influencing the direction and success of Relay. You'll be instrumental in ensuring that our product & business teams are empowered with deep, actionable insights, enabling us to make informed, data-driven decisions that resonate with our customers' needs.

Please note that we are a hybrid environment and choose to collaborate in the office twice a week.

What You'll Be Doing

• Collaborating with cross-functional teams by proactively proposing analytical solutions and data insights that drive improvement in key strategic pillars

• Ensuring teams have the necessary data they need to function effectively by identifying and tracking core KPIs on top of building dashboards and reports

• Performing in-depth analysis to drive fresh insights, and inform business recommendations by presenting trends to stakeholders

• Monitoring and evaluating data quality to ensure the accuracy and consistency of data

• Consistently delivering high-quality data models, easy-to-interpret visuals (such as charts, graphs and dashboards), and reports that demonstrate a strong understanding of business needs and objectives.

• Apply statistical methods to dissect and interpret data, aiding in the prediction and evaluation of new product features and market opportunities. This includes conducting A/B tests and measuring the impact of product changes on user behavior.

• Synthesize information from diverse sources. Integrate and analyze data from user feedback, surveys, operational metrics, and event logs to connect insights directly to business outcomes.

• Regularly reporting outcomes and insights to stakeholders across Relay, including the senior leadership team, providing a clear narrative of the impact on business objectives, thereby influencing future data-driven decision making.

Who you are

• 2+ years of experience as a Data Analyst or Business Analyst

• Expert-level SQL proficiency, encompassing advanced query writing, optimization and performance tuning, complex aggregations with window functions, as well as a deep understanding of data warehousing concepts, security best-practices, and analytical functions.

• Experience with business intelligence / data visualization tools (Looker, Metabase, Periscope, Mode, etc.)

• You have a passion for storytelling using data with an ability to synthesize complex information into simple, clear, and compelling actionable insights

• A successful history of manipulating, processing and extracting value from large datasets and a curiosity for exploratory data analysis

• Able to execute independently with the input of cross-functional stakeholders

• You pride yourself in your ability to communicate clearly and proactively on top of your passion to work collaboratively across multiple teams

• Adaptability to handle change and uncertainty at times; We are a startup after all!

Bonus points

• Experience with cloud computing (AWS, GCP or Azure) and familiarity with cloud data warehouse platforms (Bigquery, Snowflake, Redshift, etc.)

• Experience with a data-oriented programming language  ( Python, R, Julia)

• You have domain knowledge of Banking or SaaS analytics, and are familiar with concepts like LTV, churn, retention, etc.

Our Commitment to you

• Competitive salary and meaningful equity: every team member gets a piece of the pie.

• Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.

• Considerable vacation/end-of-year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.

• Hybrid work environment: we love collaborating and connecting in the office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends!

• Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.

• Top-tier equipment: we’ll make sure you have everything you need to produce your best work.

• Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

The Interview Process

• Stage 1: A 45-minute Google Meets video call with a member of the People team

• Stage 2: A 1-hour Google Meets video call with our Lead Data Analyst

• Stage 3: A 30-minute Google Meets values interview with a member of the Relay executive team

• Stage 4: A take-home Data Analytics case study, followed by a 60-minute presentation to members of the Data team (virtual, or in-person)

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us:

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications. If you don't have all the listed qualifications, we encourage you to apply anyway, and together we'll figure out if this is the best role for you!

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.