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Director of Quality

Overview

We are seeking an experienced Director of Quality candidate to lead Repligen’s Marlborough, MA facility which has proven experience in the biotechnology industry. The successful candidate will lead the sites quality engineering team supporting complaint handling.  This leader will also be responsible for managing the sites quality assurance team which includes all day-to-day activities for product manufacture, test and release including deviation support, OOS support, root cause analysis, and Certificate of Quality generation. 

Responsibilities

·         Maintain compliance to ISO 9001 for all aspects of the QMS including but not limited to Internal and External Auditing, Nonconforming Materials, CAPA, Validation, Change Controls, and other product life cycle management activities.

·         Partner with cross-functional stakeholders for continuous improvement activities; create and revise procedures, practices, and specifications; provide training on quality system and procedures.

·         Maintain strong cross-functional quality focus; build, maintain, and spread knowledge throughout the organization.

·         Ability to effectively communicate sound quality advise cross-functionally, based on regulations and business needs.

·         Demonstrated ability to apply knowledge strategically and operationally across projects within a matrix environment; strong negotiation and facilitation skills.

·         Strong organization skills with the ability to effectively muti-talk and prioritize

·         Ability to adapt to changing business needs and meet timelines within a fast-paced environment.

·         Self-motivated with sound judgment and problem-solving skills.

·         Serve as the Management Representative to the ISO 9001 registrar.

·         Manage the quality engineering team responsible for complaint handling for the Marlborough manufacturing site.

·         Develop, Monitor and Compile Quality metrics as inputs for monthly KPI’s and management review meetings with the Senior Management team.

·         Facilitate operational excellence initiatives in Quality Assurance.

·         Maintain internal and external audit schedules.

·         Maintain risk-based strategy for overall Quality compliance across the organization and in support of ISO 9001.

·         Review and approval of validation plans, deviations, failure investigations and corrective action plans prior to implementation when required. Review and approve New Product Development Design History Files for the site. 

·         Assists with OOS investigations, OOT investigations and NCMR investigations.

·         Completes required actions for identified corrective/preventive actions for the Quality department.

·         Supervise direct report(s) which includes setting objectives, monitoring performance and conducting reviews.

Qualifications

·         Bachelor’s degree in Engineering, Biology or Chemistry degree required.

·         Minimum of 10 years of experience in a cGMP, ISO 13485, or ISO 9001 Quality Management System environment required.

·         Minimum 5-8 years of experience mentoring and supervising direct reports.

·         Excellent verbal and written communication skills

·         Strong attention to detail.

·         Enthusiastic, team player, collaborative across all departments to achieve the common goals.

·         ASQ CQA and/or CQE certificate preferred.

·         Experience with LEAN implementation strongly preferred.

·         Demonstrated ability to foster a Quality Culture across the organization.

·         Demonstrated ability to mentor, train, and guide quality department. 

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Quality, Repligen

If you're looking for a rewarding challenge, the role of Director of Quality at Repligen in Marlborough might just be your next big opportunity. As an experienced professional in the biotechnology industry, you'll lead our quality engineering team, focusing on complaint handling and overseeing our quality assurance team’s daily activities. This includes ensuring compliance with ISO 9001 standards and engaging in activities related to product manufacture, testing, and release. Your expertise will be crucial for managing deviation supports and root cause analysis. Your role will also involve partnering with cross-functional teams to continuously improve procedures and quality systems, ensuring that quality practices resonate throughout the organization. We believe in a collaborative work culture, and your ability to communicate sound quality advice across departments will be fundamental in achieving our quality goals. Being self-motivated with excellent problem-solving skills will help you thrive in our fast-paced environment. Plus, your experience with LEAN implementation and mentoring skills will be a tremendous asset. If you’re excited about fostering a quality culture and are ready to take initiative, we’d love to welcome you to our team at Repligen in Marlborough!

Frequently Asked Questions (FAQs) for Director of Quality Role at Repligen
What are the responsibilities of the Director of Quality at Repligen?

The Director of Quality at Repligen is responsible for overseeing quality engineering and assurance teams, ensuring compliance with ISO 9001 standards, and managing all aspects of product manufacture, testing, and release. This role involves leading complaint handling processes, facilitating operational excellence initiatives in Quality Assurance, and partnering with cross-functional stakeholders to improve quality systems.

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What qualifications are needed to become a Director of Quality at Repligen?

To qualify for the Director of Quality position at Repligen, candidates must possess a Bachelor’s degree in Engineering, Biology, or Chemistry, along with a minimum of 10 years of experience in a cGMP or ISO quality management system environment. Additionally, 5-8 years of experience supervising direct reports and excellent communication skills are essential.

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How does the Director of Quality contribute to complaint handling at Repligen?

In the role of Director of Quality at Repligen, you will lead the quality engineering team responsible for complaint handling. You will manage the processes surrounding deviations, out-of-specification results, and corrective actions to ensure that all product issues are addressed effectively and compliance with regulatory standards is maintained.

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What is the importance of ISO 9001 in the Director of Quality role at Repligen?

ISO 9001 is a key aspect of the Director of Quality position at Repligen, as maintaining compliance affects all quality management system activities. The director will serve as the Management Representative to the ISO 9001 registrar, ensuring that standards are met and facilitating internal and external audits to confirm the effectiveness of the quality system.

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What skills are necessary for the Director of Quality to succeed at Repligen?

To successfully fulfill the role of Director of Quality at Repligen, strong organizational skills, the ability to multitask and prioritize, along with sound judgment and problem-solving skills, are vital. The director should also possess strong verbal and written communication abilities, with a keen attention to detail and a collaborative spirit to foster a culture of quality across the organization.

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Common Interview Questions for Director of Quality
Can you describe your experience with quality management systems?

When answering this question, highlight your direct involvement in managing ISO 9001, cGMP, or ISO 13485 systems. Provide examples of how you've ensured compliance and how you've implemented improvements over time.

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How do you handle deviations in quality assurance processes?

Discuss your methodology for investigating deviations, addressing root causes, and implementing corrective actions. Sharing a specific example where you successfully resolved a deviation can showcase your expertise.

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What strategies do you employ to foster a quality culture in an organization?

Talk about your experience implementing training programs, encouraging team involvement, and developing quality metrics to promote quality awareness among staff. Examples of past successes can effectively illustrate your approach.

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How do you prioritize tasks in a fast-paced environment?

Outline your time management skills, including how you assess urgency versus importance when sorting your tasks. Providing an example where you balanced multiple priorities can strongly support your answer.

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Can you give an example of a successful cross-functional project you've led?

Describe a specific project where you collaborated with different departments. Focus on your role in negotiating and facilitating to achieve a successful outcome, showing your leadership qualities.

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What has been your experience with complaint handling?

Share your process for managing complaints, from initial receipt through resolution. Highlight specific metrics or outcomes that demonstrate your effectiveness in addressing customer concerns.

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How do you ensure compliance during audits?

Discuss your preparation strategies for internal and external audits, including record-keeping and team involvement. Providing ejemplos of previous successful audits can augment your credibility.

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What tools or software do you use for quality metrics monitoring?

Mention any specific tools or systems you've used for tracking quality metrics, like statistical process control software, quality management software, or dashboards for KPI tracking, and discuss how they have benefited your team.

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What is the significance of CAPA in your previous experiences?

Explain what CAPA means to you, how you've implemented CAPA processes in your previous roles, and any quantifiable improvements that followed as a result of proper execution.

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How do you communicate quality-related information across departments?

Share strategies for communication that include regular training sessions, cross-departmental meetings, and reports. Highlight how you made complex information accessible and actionable for all stakeholders.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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