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Seasonal Retail Ambassador - Store Name

Seasonal Retail Ambassador

Orlando, FL - Disney Springs

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. 

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up?  We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Disney Springs store.

If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit. This role will have an employment timeline of 90 days. 

What you’ll do: 

  • Provide an unparalleled customer experience for every Rothy’s customer

  • Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

  • Support Retail Manager and Assistant Manager in all operational duties

  • Develop and maintain expert-level understanding of our products and processes including our tools and systems

  • Elevate customer feedback and identify and escalate opportunities for improvement

  • Create loyalty by connecting customers with our brand and our community 

You have: 

  • 1-3 years of retail or customer-oriented experience preferred

  • Excellent people skills—you are approachable, engaging and friendly

  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

  • Ability to foster connections with our customers both in our store and within our community

  • Actively contribute towards meeting and exceeding the team’s sales goals

  • Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

  • Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You are: 

  • Passionate about our brand story and product

  • Unflappable. Has the ability to quickly problem solve for all potential customers

  • Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience

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What You Should Know About Seasonal Retail Ambassador - Store Name, Rothy’s

At Rothy’s, we believe in a better way of doing business, one that prioritizes the planet and its people. We’re excited to announce that we're seeking a Seasonal Retail Ambassador for our store at Disney Springs in Orlando, FL! This role is all about providing an extraordinary shopping experience that reflects our sustainable ethos. As a Seasonal Retail Ambassador, you’ll engage with our customers in a unique, genuine way, showcasing our fantastic collection of shoes and bags crafted from recycled materials. Your expertise in our product range combined with your stellar customer service skills will ensure that every customer leaves with not just a purchase, but an experience. You’ll have the opportunity to work alongside our amazing Retail team, helping to maintain our vibrant store environment while actively contributing to our sales goals. If you have a passion for sustainability and a knack for creating meaningful connections, we can’t wait to see how you can help bring the Rothy’s culture to life during this special seasonal period. Come join us in forging a retail experience that not only looks good but feels great to be part of, while sharing our story with the community at Disney Springs!

Frequently Asked Questions (FAQs) for Seasonal Retail Ambassador - Store Name Role at Rothy’s
What responsibilities do Seasonal Retail Ambassadors at Rothy’s in Orlando have?

As a Seasonal Retail Ambassador at Rothy’s in Orlando, you'll play a key role in providing an unparalleled customer experience, handling day-to-day interactions both in-store and across various brand touch points. Your responsibilities will include supporting the Retail Manager in operational duties, maintaining expert-level knowledge of our products, and connecting customers with our brand.

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What qualifications are needed to become a Seasonal Retail Ambassador at Rothy’s?

To become a Seasonal Retail Ambassador at Rothy’s, candidates should ideally have between 1-3 years of retail or customer-oriented experience. We are looking for individuals with excellent people skills, attention to detail, and the ability to connect with customers while embodying our brand culture.

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What is the work schedule like for a Seasonal Retail Ambassador at Rothy’s Orlando store?

The Seasonal Retail Ambassador role requires flexibility, as you will need to be available for at least 16 hours a week, including weekends, evenings, and holidays. This ensures that we can meet the needs of our customers during busy shopping times.

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How does Rothy’s prioritize sustainability in its retail experience?

Rothy’s prioritizes sustainability by using recycled materials to create our products and striving for a zero-waste philosophy. As a Seasonal Retail Ambassador, you’ll help share this commitment to sustainability with customers, enhancing their shopping experience and fostering a greater connection to our brand.

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What kind of training do Seasonal Retail Ambassadors at Rothy’s receive?

Seasonal Retail Ambassadors at Rothy’s receive comprehensive training to develop an in-depth understanding of our products and processes, equipping them to provide exceptional service to customers and contribute to the store’s overall success.

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Common Interview Questions for Seasonal Retail Ambassador - Store Name
How would you describe the role of a Seasonal Retail Ambassador at Rothy’s?

The role of a Seasonal Retail Ambassador is to create an exceptional shopping experience while embodying Rothy's brand values. You should focus on customer engagement, product knowledge, and operational support to ensure that each customer interaction is memorable.

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What strategies would you use to enhance customer experience as a Seasonal Retail Ambassador?

I would actively listen to customers' needs, provide personalized recommendations based on our product range, and maintain a welcoming demeanor to build rapport. It's important to focus on creating lasting connections that foster customer loyalty.

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Can you give an example of when you provided excellent customer service in a retail setting?

Absolutely! In my previous role, I assisted a customer who was unsure about shoe sizing. I took the time to understand their specific needs and provided a personalized fitting experience, ensuring they left happy and informed, which they greatly appreciated.

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What do you know about Rothy’s sustainability efforts?

Rothy's is dedicated to sustainability by utilizing recycled materials, such as single-use plastic bottles, to craft their products. They focus on a zero-waste philosophy combined with innovative production techniques, showing a strong commitment to protecting the environment.

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How do you handle difficult customers in a retail environment?

I approach difficult customers with empathy and patience, listening to their concerns without interruption. I acknowledge their feelings and work to find a resolution that fits their needs, demonstrating our commitment to great service and restoring their faith in the brand.

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What makes you passionate about working at Rothy’s?

I am passionate about Rothy's mission to create stylish yet sustainable products. Being part of a team that values environmental responsibility and customer service aligns with my personal beliefs about making positive contributions to the community.

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How would you promote Rothy’s products to a customer unfamiliar with our brand?

I would highlight Rothy's unique selling points, such as the sustainability of materials and the versatility of the products. I'd encourage the customer to try on a few styles, emphasizing our commitment to both comfort and style to pique their interest further.

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What are your career goals as a Seasonal Retail Ambassador?

As a Seasonal Retail Ambassador, my goal would be to provide exceptional service while gaining valuable experience in retail operations. I hope to foster my customer interaction skills further and play a key role in driving sales during the holiday season.

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How would you contribute to achieving sales goals at Rothy’s?

I would focus on relationship-building with customers, using my product knowledge to suggest items that genuinely meet their needs. By creating a positive shopping experience, customers are more likely to return, which ultimately contributes to meeting our sales targets.

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What skills do you believe are essential for a Seasonal Retail Ambassador?

Key skills for a Seasonal Retail Ambassador include excellent communication, strong customer service abilities, a passion for the brand, attention to detail, and the capacity to work well in a team, all of which are crucial for creating a stellar in-store experience.

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Rothy’s creates modern shoes and accessories with as little environmental impact as possible. Redefining expectations for style, comfort and sustainability, Rothy’s transforms single-use plastics into products that look good, feel good and do good...

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Part-time, on-site
DATE POSTED
March 25, 2025

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