Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
IT Analyst I image - Rise Careers
Job details

IT Analyst I

IT Analyst I

Country: Brazil

# QUEM SOMOS

A F1RST é o futuro e sua carreira está aqui! Nossa cultura é baseada em “Pessoas, Inovação e Resultados”. ☝️

Fazemos parte do maior banco Internacional do Brasil, um dos maiores bancos do mundo. Promovendo serviços e experiências para os mais de 60 milhões de clientes de todo o ecossistema Santander.

Venha fazer parte do time que tem como propósito apoiar as pessoas e fazer os negócios prosperarem. 🚀

Somos apaixonados por tecnologia. Somos F1RST Digital Services.

Siga o nosso LinkedIn e fique por dentro de todas as novidades: https://www.linkedin.com/company/f1rstdigitalservices

 

Temos uma vaga para você se tornar Especialista I.


Aqui, seu papel será: 
 

Atuar como Gerente de Operações e Monitoramento e ser responsável pela transformação da área de Operações de TI. Sua principal missão será garantir a qualidade e disponibilidade dos serviços bancários críticos, cumprimento do SLA por meio da operação e monitoração contínua dos sistemas críticos e não críticos. Atuará na gestão e tratativa de alertas, seguindo as KPIs estabelecidas, além de protagonizar a implantação de novas ferramentas de monitoração e automação, promovendo a evolução da área.

 

3.2 Responsabilidades

 

Será responsável por:

  • Gestão e resolução de eventos e incidentes (preventivos e corretivos), garantindo a estabilidade dos serviços.
  • Análise de impacto e priorização adequada na resolução de alertas.
  • Automação de processos operacionais, reduzindo tarefas manuais com ferramentas como Ansible e promovendo o uso de Dynatrace, Grafana, Elastic e ServiceNow para monitoração e dashboards.
  • Execução de atividades técnicas alinhadas à Governança de TI (ITSM), garantindo conformidade com processos ITIL e COBIT.
  • Acompanhamento e suporte a mudanças planejadas em infraestrutura e aplicações, participando ativamente de janelas de manutenção e recuperação de desastres.
  • Atuação em escala 24x7, com plantões aos finais de semana para acompanhar mudanças críticas.
  • Principais Responsabilidades
  • Liderança/coordenação
  • Monitoramento e Operação de Sistemas Críticos Bancários, garantindo a execução dos fluxos operacionais com excelência.
  • Comunicação do status dos serviços críticos e após cada mudança programada.
  • Gestão de eventos e alarmes técnicos (Mainframe, Gravity, Cloud e Distribuídos).
  • Desenvolvimento e aprimoramento de dashboards para facilitar a monitoração da cadeia produtiva.
  • Atuação em processos de auditoria e compliance (Sox Control).
  • Execução de testes de Disaster Recovery para garantir a resiliência da operação.
  • Automação de tarefas manuais com Ansible e Rundeck.

  

3.3 Requisitos Imprescindíveis

 

Habilidades Técnicas e Funcionais

  • Ferramentas de Gestão de Incidentes e Alertas: ServiceNow, ITSM.
  • Processos ITIL (Gestão de Eventos, Incidentes, Crises e Problemas).
  • Metodologias Ágeis (Scrum).
  • Sistemas Operacionais: Windows, Linux (básico).
  • Bancos de Dados: Oracle, SQL (básico).
  • Redes: Conhecimento básico de TCP/IP.
  • Cloud Computing: Noções de PaaS, IaaS e SaaS.
  • Monitoramento e Observabilidade: Dynatrace, Grafana e Elastic.
  • Automação e DevOps: Ansible, Rundeck, GitHub.
  • Pacote Office: Excel, Word e Power BI (intermediário).
  • Sistemas Distribuídos e Infraestrutura: Mainframe/Gravity, DB2, Oracle, AS-400, APIs/Microserviços.
  • Experiência em processos de auditoria e conformidade regulatória.

Requisitos

  • Formação Superior Completa (obrigatório).
  • Conhecimento de Espanhol (obrigatório).
  • Disponibilidade para atuar em Campinas, em regime 24x7 (plantões aos finais de semana e folgas compensatórias).
     

3.4 Requisitos Desejáveis 

  • Linguagens de programação e scripts: Desejável conhecimento em automação de infraestrutura.
  • Certificação ITIL.
  • Certificação COBIT
  • Certificação SRE
  • Conhecimento de Inglês (desejável).
  • Experiência no mercado financeiro (desejável).
  • Certificações em Cloud (Azure, AWS, Google Cloud).
  • Experiência com automação de infraestrutura e orquestração de serviços

Este profissional será fundamental para a modernização da operação de TI, garantindo alta disponibilidade e eficiência operacional, reduzindo incidentes e promovendo uma cultura de automação e inovação contínua.

 
Local de Trabalho:

NOC – Rua Giuseppe Máximo Scolfaro, 1860 - Campinas – SP

 

➡️ Auxílio refeição;

➡️ Convênio médico;

➡️ Convênio Odontológico: Plano básico e intermediário;

➡️ Vale Transporte;

➡️ Flex Férias: 24 dias úteis de férias podendo ser divididos em até 6 vezes, e a cada 2 meses trabalhados você já pode aproveitar 4 dias úteis;

➡️ DayOff Aniversário;

➡️ Parceiros de academia: Totalpass, Wellhub;

➡️ Flex Working: Modelo de trabalho híbrido: 2 dias Home Office e 3 dias presenciais;

➡️ Plataformas de treinamento com mais de 100 mil cursos;

➡️ Linhas de carreira para o seu desenvolvimento profissional;

➡️ Flex Learning: Incentivo para estudos exclusivo a funcionários com Alta Performance;

➡️ Auxílio Creche;

➡️ Programa Nascer e Licença Paternidade estendida.

➡️ F1RST Digital Services | LinkedIn

  #LI-DNI

Santander Glassdoor Company Review
3.8 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Santander DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Santander
Santander CEO photo
Tim Wennes
Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Analyst I, Santander

Are you ready to kickstart your career as an IT Analyst I at F1RST Digital Services in Campinas? Here at F1RST, we're all about people, innovation, and results. As part of one of the largest international banks in Brazil, we’re dedicated to creating exceptional experiences for over 60 million clients within the Santander ecosystem. In this exciting role, you’ll be diving deep into the world of IT operations and monitoring. Your primary mission will be ensuring the top-notch quality and availability of critical banking services while managing alerts and incidents effectively. You’ll be involved in transforming the IT operations area by implementing new monitoring and automation tools that enhance efficiency. If you love tackling challenges like managing incidents and analyzing the impacts of alerts, this is the job for you! You’ll utilize tools like Ansible, Dynatrace, and Grafana to automate processes and create insightful dashboards. With a focus on governance, you’ll ensure our operations comply with ITIL and COBIT frameworks. Plus, your commitment will contribute to our 24/7 operational success, helping us lead in the digital services market. Join us and be a part of a team that’s on the cutting edge of technology in the financial industry. We can’t wait to see how you’ll make an impact with us!

Frequently Asked Questions (FAQs) for IT Analyst I Role at Santander
What are the primary responsibilities of the IT Analyst I position at F1RST Digital Services?

The IT Analyst I at F1RST Digital Services will manage and resolve operational events and incidents, ensuring the stability of banking services. This role also involves monitoring critical systems, automating operational processes with tools like Ansible, and ensuring compliance with ITIL and COBIT standards. Furthermore, you will be responsible for maintaining communication about the status of critical services and participating in disaster recovery tests.

Join Rise to see the full answer
What qualifications are required for the IT Analyst I job at F1RST Digital Services?

To qualify for the IT Analyst I position at F1RST Digital Services, candidates must have a complete higher education degree, knowledge of Spanish, and be available for a 24/7 work schedule. Essential skills include familiarity with incident management tools like ServiceNow, a basic understanding of SQL, and an affinity for automation tools. Experience in audit processes and a desire to work in a dynamic banking environment are also key.

Join Rise to see the full answer
What tools and technologies will an IT Analyst I work with at F1RST Digital Services?

In the IT Analyst I role at F1RST Digital Services, you will engage with several tools and technologies, including ServiceNow for incident management, Dynatrace and Grafana for monitoring, and Ansible for automation. Familiarity with cloud computing concepts, as well as database management with Oracle and SQL, will also be beneficial. Knowledge of monitoring and observability systems is crucial for this position.

Join Rise to see the full answer
Is previous experience in the finance sector necessary for the IT Analyst I role at F1RST Digital Services?

While not mandatory, having prior experience in the finance sector can be an advantage for the IT Analyst I position at F1RST Digital Services. Understanding the dynamics of banking operations will help you navigate the responsibilities more effectively. However, we are open to candidates who demonstrate strong technical skills and a willingness to learn about the finance industry.

Join Rise to see the full answer
What career development opportunities are available for IT Analyst I at F1RST Digital Services?

F1RST Digital Services offers a range of career development opportunities for the IT Analyst I position. You will have access to over 100,000 training courses and a clear growth path within the company. Additionally, high-performance employees can benefit from exclusive study incentives, mentoring programs, and the chance to engage in various learning initiatives to enhance your skills.

Join Rise to see the full answer
Common Interview Questions for IT Analyst I
How do you approach incident management in IT operations?

When discussing incident management, emphasize your systematic approach to identifying, categorizing, and resolving incidents. Highlight your experience with tools like ServiceNow and share examples of how you successfully prioritized incidents based on impact, demonstrating your ability to ensure operational stability.

Join Rise to see the full answer
Can you describe an experience where you automated a manual process?

In your answer, provide a specific example of a manual process you automated, detailing the tools you used such as Ansible or Rundeck. Explain the challenges you faced, the solution you implemented, and the resulting improvements in efficiency and reliability for your team.

Join Rise to see the full answer
What techniques do you use to monitor critical IT infrastructure?

Discuss monitoring techniques you’ve used to maintain visibility over critical systems, mentioning specific tools such as Dynatrace or Grafana. Outline how these tools were used to set up alerts, dashboards, and reporting to ensure service quality and availability.

Join Rise to see the full answer
How do you ensure compliance with ITIL and COBIT standards in your work?

Emphasize the importance of compliance in your daily tasks, sharing your knowledge of ITIL and COBIT principles. Offer insights into how you apply these standards to incident management, change management, and service operation to maintain high-quality services.

Join Rise to see the full answer
What strategies do you use to communicate operational status to stakeholders?

When explaining your approach, focus on the importance of clear and concise communication. Share the methods you use, such as regular updates, reports, and dashboards, to keep stakeholders informed about the status of critical systems and any changes being made.

Join Rise to see the full answer
Describe your experience with cloud computing models.

Discuss your understanding of PaaS, IaaS, and SaaS models, and provide examples of how you've interacted with these in previous roles. Mention any tools or services you’ve used and how they have contributed to your IT operations duties.

Join Rise to see the full answer
How do you handle high-pressure situations during critical incidents?

In your response, detail your composure under pressure and your systematic approach to resolving issues. Share a relevant example, demonstrating how you prioritized tasks, communicated with stakeholders, and ultimately achieved resolution.

Join Rise to see the full answer
What is your experience in performing disaster recovery testing?

Provide insights into your involvement in disaster recovery (DR) testing, explaining the processes you followed, the tools used, and the outcomes. Highlight the lessons learned and how you implemented changes based on the findings.

Join Rise to see the full answer
How do you stay updated with the latest developments in IT operations and technologies?

Share your commitment to professional development, mentioning resources such as online courses, webinars, or networking with IT professionals. Highlight specific areas of interest and how you apply new knowledge to improve operational efficiency.

Join Rise to see the full answer
What role do you believe automation plays in IT operations?

Discuss your view on the significance of automation in streamlining processes and reducing manual errors in IT operations. Provide examples of how you've implemented automation in past roles and the positive outcomes it led to.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User

Santander seeks a detail-oriented Full Time Teller in Elizabeth, NJ to enhance customer relationships and manage financial transactions.

Photo of the Rise User

Join Santander as an Associate in Business Management, where you'll influence business performance and collaborate on strategic projects in a thriving team environment.

Posted 3 hours ago

Join NCS Australia as a Senior CloudOps Engineer to leverage your Azure expertise in a collaborative and innovative environment.

Posted 12 days ago

An exciting opportunity for an IT Application Owner at Deutsche Bank's Bucharest Technology Centre, focusing on technological improvements and compliance.

Photo of the Rise User

We are looking for a skilled Application System Analyst III to support and advance clinical and business applications within our esteemed medical facility.

Photo of the Rise User
Crown Agents Bank Remote London Brg, London, UK
Posted 11 hours ago

Join Crown Agents Bank as a Security GRC Manager and lead the charge in enhancing security governance and compliance across emerging markets.

Posted 7 days ago

Join Trace3 Gov as a Senior Cybersecurity Engineer to be part of a talented team delivering critical infrastructure and upholding the highest cybersecurity standards.

Be part of a purpose-driven team at the City and County of Denver as a Senior IT Systems Analyst focusing on Billing and Payments Applications.

Photo of the Rise User
Posted 7 days ago

Seeking a skilled IT Systems and Security Engineer with a strong foundation in systems administration and IT security to safeguard our infrastructure.

Our goal is simple: to be the bank of choice in each of our diversified markets. We recognize that to be a leader, we must hire leaders. Our teams consist of the best and brightest, the type of people that embrace challenge and work to excel bey...

80 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Springfield just viewed Software Engineer, Emerging Talent (Consumer) at Coinbase
Photo of the Rise User
Someone from OH, Springfield just viewed Information Security Analyst at American Express
Photo of the Rise User
Someone from OH, Springfield just viewed Associate Security Operations Analyst at Zopa
Photo of the Rise User
Someone from OH, Springfield just viewed Security & IT Operations Analyst at Kepler Communications
Photo of the Rise User
Someone from OH, Springfield just viewed Corporate IT Engineer at HHAeXchange
Photo of the Rise User
Someone from OH, Springfield just viewed Create your own role at Twingate
Photo of the Rise User
Someone from OH, Mason just viewed Programmer Analyst at VEGA Americas
Photo of the Rise User
66 people applied to Cybersecurity Intern at Dewberry
Photo of the Rise User
Someone from OH, Cincinnati just viewed Quality Assurance Specialist at Tala
Photo of the Rise User
12 people applied to Junior Oracle DBA at Optimiza
Photo of the Rise User
Someone from OH, Canton just viewed Cart pusher Courtesy Clerk at Meijer
Photo of the Rise User
Someone from OH, Columbus just viewed Warehouse Associate- Columbus, OH at MAERSK
Photo of the Rise User
Someone from OH, Cincinnati just viewed Consumer Insights Research Executive (Mid-level) at NielsenIQ
Photo of the Rise User
Someone from OH, North Royalton just viewed Staff Forward Deployed Engineer at Ridgeline
Photo of the Rise User
Someone from OH, North Royalton just viewed Software Engineer (L2) at Twilio
Photo of the Rise User
Someone from OH, Columbus just viewed Field Service Associate- Greeting Card Sales at Harper Group
Photo of the Rise User
Someone from OH, Hamilton just viewed Material Handler - 2nd shift at Cardinal Health
Photo of the Rise User
Someone from OH, Alliance just viewed Director - Music Publishing Licensing at SoundCloud
Photo of the Rise User
Someone from OH, Cincinnati just viewed M365 Technical Advisor at Upwork
Photo of the Rise User
Someone from OH, Cincinnati just viewed Sr. Client Care Support at Visa
Photo of the Rise User
Someone from OH, Cincinnati just viewed Level 1 Support Technician at Pico
Photo of the Rise User
83 people applied to Jr SOC Analyst at IBM
Photo of the Rise User
Someone from OH, Steubenville just viewed Digital Marketing Content Intern at Sanction Scanner
Photo of the Rise User
Someone from OH, Cleveland just viewed Data Labeling Associate - 6 Month Contract at Citylitics
Photo of the Rise User
Someone from OH, Dublin just viewed Trainee Database Engineer - IN ( Oracle ) at Rackspace